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Omni La Mansion del Rio
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Reviews (4,255)
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2,574
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114
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All reviewsthe rivershared balconylas canarias restaurantfrench doorsostrabeautiful hotelturn down serviceriverwalk viewvalet parkingbalcony roomperfect locationthe san antonio riverwalkhistoric buildingvalet servicefitness centerper dayconcierge
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3,020 - 3,025 of 4,255 reviews
Reviewed 17 February 2014

We love this hotel. 3rd time staying in it. perfect for Riverwalk activities. Old World charm and amazing customer service. The bed turn down service was great. Restaurant food was great. Spa next door was awesome - go early and spend some time in the hot tub for free. we will stay again.

  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts
Thank Cynthia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 February 2014

Great service and wonderful rooms and the best view of the river ever. Have stayed here many times, no other property on the River Walk measures up to this property. It is pricy but worth the money. A must if your are stay on the River Walk.

  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts
Thank Homer G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 February 2014

Reasonable price for a great location. Walkable to great restaurants on the river walk; the Alamo; Tower of Americas; etc. didnt need a car. We stayed in a Riverview Room, very well appointed and spacious. Only negative is bathtub is not handicapped friendly.

Stayed: February 2014, travelled with family
Thank AnnT1012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 February 2014

Outstanding Hotel! Fantastic location on the river walk! The charm and elegance of the hotel is unmatched as well as the service, room amenities and spa; except the spa is a short walk across the river and located in another hotel.

  • Stayed: February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts
Thank Brad P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 February 2014

We love staying at the Omni's. Our room looked out to the pool area, the room was very clean and comfortable bed. We have no complaints there. This one did not seem on the same level as the two previous that we stayed in. The carpet in the hallways was dirty and needs replaced. The bell staff seemed confused at times. It was a very busy morning so maybe they were not used to that but getting our car seemed to be a difficult task for them that morning. Front desk staff was very professional. We would stay here again for the convenience and comfortable clean room.

Stayed: February 2014, travelled as a couple
Thank KC58SB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucie A, Manager at Omni La Mansion del Rio, responded to this reviewResponded 23 October 2014

Dear KC58SB

We appreciate the feedback regarding this stay in our home.
The carpet hallways are a consistent challenge being exposed to the parking garage, nonetheless, we are doing everything in our power to keep them shampooed and extracted on a regular basis.

In the valet area, we can have some challenging situations due to the rather small entrance / exit to the hotel. If you checked out on a Sunday, which it appears you might have, you will encounter congestion between the hours of 10AM to 12:00 noon.

We apologize for any inconvenience and thank you for the positive comments.
We look forward to serving you again in our home on the Riverwalk.

Sincerely,

Lucie A.
Rooms Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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