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“Review of our stay at La Mansion Del Rio”

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Omni La Mansion del Rio
Ranked #21 of 354 Hotels in San Antonio
Certificate of Excellence
Austin, Texas, United States
1 review
“Review of our stay at La Mansion Del Rio”
5 of 5 bubbles Reviewed 13 July 2014

This was the first time my wife and I have stayed at a four star hotel. We were celebrating our 50th wedding anniversary so we wanted to stay somewhere very special. We were not disappointed. The concierge, Jeff Moon, was most helpful in having a dozen roses for my wife in the room when we arrived. All through our stay we were treated like royalty. This included a bottle of champagne and some chocolate covered strawberries "on the house." Any request that I made received a quick response. Every staff we met greeted us with a smile and a "hello." The gentleman who shined my boots did an exceptional job. While La Mansion Del Rio is a bit out of our normal price range, we will certainly recommend it to anyone who wants to stay at a very special place.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Lee H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucie A, Manager at Omni La Mansion del Rio, responded to this review, 15 July 2014
Dear Lee H.,

On behalf of the Omni La Mansion del Rio Hotel, I wish to extend a big THANK YOU for acknowledging the service and promptness of our valuable associates.
Wow, 50th Anniversary! What an honor to have you in our home for that type of celebration. I am so happy you had the stay you deserved and then received a few extra touches from our associates.
We look forward to many more anniversaries and hopefully with us.
Thank you for being our guests!

Sincerely,
Lucie A. – Rooms Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,459 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (516)
Date | Rating
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English first
Houston, Texas
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 11 July 2014

from the moment we arrived, our experience with the hotel was nothing short of excellent. the staff was especially polite. at the ready and cordial. Every request was honored and quickly. the valet service was superb although,I thought, expensive. The location was perfect for all the sights we had planned on experiencing.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank samg552
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucie A, Manager at Omni La Mansion del Rio, responded to this review, 13 July 2014
Thank you so much on behalf of the hotel for your wonderful comments, we will be sure to share with our hard working team! We hoipe to see you soon again.

Regards,
Lucie A.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, United States
1 review
5 of 5 bubbles Reviewed 10 July 2014

Loved the view of the fireworks from the balcony! Awesome 4th of July experience! Great central location. Everything was easy to get to. You don't need your car! Wish the nightly rates were lower, but all in all a great experience!

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Debra H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucie A, Manager at Omni La Mansion del Rio, responded to this review, 13 July 2014
We are so glad you were able to enjoy the fireworks during your stay in our home!

Warm Regards,
Lucie A
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Caney, Texas, United States
1 review
5 of 5 bubbles Reviewed 9 July 2014

The view from our room was great and overlooked the "Riverwalk".... The room had one personal balcony and an additional balcony that was shared by two other rooms. Spent a good amount of time relaxing on our balcony.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Daniel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucie A, Manager at Omni La Mansion del Rio, responded to this review, 13 July 2014
Thank you for your feedback on your recent stay with us. We also think we are located on the best part of the river. We are even more happy that you were able to enjoy the fireworks. We hope to see you again next year...or earlier.

Regards,
~Lucie A.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Texas
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 9 July 2014

The Omni La Mansion is an amazing hotel. It is beautiful, the rooms are spacious and attractive, and the staff are very friendly and accommodating. The breakfast buffet in Las Canarias restaurant was delicious. We will stay here again!

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank TexasGirl0914
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucie A, Manager at Omni La Mansion del Rio, responded to this review, 13 July 2014
We are very happy you had a wonderful experience in Las Canarias. A BIG thank you for extending Kudos to our associates, we take pride in our home and the hospitality we provide.
We will be waiting to see you again soon.

Warm Regards,
~Lucie
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Great Meadows, United States
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 8 July 2014

This hotel has a great location on the riverwalk. Encountered a couple of small problems. Check-in was at 3pm and was unavailable until 4pm -- we were compensated with a couple of rounds of drinks at the hotel bar while we waited. Check your bill before express check out - we were charged for the wifi. Front desk resolved this issue quickly with no problems and we were refunded the money. Advice - park in the parking garage across the street, it is cheaper than the hotel parking. Overall, good service and we were satisfied with our stay. Check out the Ostra for breakfast -- if you love pancakes, the vanilla malted pancakes are awesome!!

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
2 Thank Sara S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 bubbles Reviewed 7 July 2014

I recently stayed at this hotel to attend a training seminar. I glad that I received the Government rate, otherwise, my stayed would have been extremely overpriced.

I stayed in a room with a view of the courtyard that include a faux balcony door that could only be closed by lifting up on the door; not very secure. Refrigerators are available on a first come, first serve, by request basis only. Luckily, they had one available upon my check-in. Unfortunately, it looked as though it had been dropped from the bed of a truck multiple times. It also had a malfunctioning thermostat that froze and broke my class bottle in the refrigerator section of the refrigerator/fridge combo appliance.

I requested a “quite” room, but I guess it feel on deaf ear, pun intended. I received an adjoining room with a loud and “adventurous” couple.
Valet was prompt; however, I always had to look for an attendant to retrieve my keys of my parked vehicle.

I would not stay at this establishment again if I did not request a notorious “riverview” room.

  • Stayed April 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank gtd80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John W, General Manager at Omni La Mansion del Rio, responded to this review, 9 July 2014
Dear DTG:
Thank you for joining us for your recent conference, and for taking the time to submit a review. We will certainly address your concerns about the refrigerator and valet services with our team to continue to improve our hotel for all of our future guests.
Sincerely,
John Wallace
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Omni La Mansion del Rio

Property: Omni La Mansion del Rio
Address: 112 College St, San Antonio, TX 78205
Phone Number:
Region: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in San Antonio
#8 Spa Hotel in San Antonio
#13 Luxury Hotel in San Antonio
#18 Family Hotel in San Antonio
#23 Business Hotel in San Antonio
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Omni La Mansion del Rio 4*
Number of rooms: 337
Official Description (provided by the hotel):
One of the top hotels in the city, a historic hotel and Spanish hacienda style hotel, filled with charm & located on the renown River Walk. ... more   less 
Reservation Options:
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Also Known As:
Omni La Mansion Del Rio Hotel San Antonio
Omni San Antonio
Omni Hotel San Antonio
San Antonio Omni
La Mansion Del Rio
Omni La Mansion Del Rio San Antonio, Texas

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