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“Family Getaway”

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Omni La Mansion del Rio
Ranked #22 of 354 Hotels in San Antonio
Certificate of Excellence
Knoxville
Level Contributor
78 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
“Family Getaway”
Reviewed 17 August 2014 via mobile

The Omni La Mansion was the perfect choice for a family getaway in San Antonio. While I travel extensively for business, I tend to set the bar higher for family trips and lodging expectations. On this trip I did extra due diligence and selected the Omni La Mansion. While I was slightly concerned with some reviews regarding this property, I found all negative comments regarding climate control, service, valet and noise to be non existent. While the valet entrance is limited in size, the valets quickly moved vehicles to accommodate a larger SUV on arrival. They were quick, courteous and offered all expected assistance. Having reserved multiple rooms, it was discovered on check in one room was wrong. The desk staff immediately reassigned a new room with river view and we were done with the check in process in under 5 minutes. I recommend asking specific directions to the proper elevator to upper level rooms as there was some initial confusion. This is a historic building which has been preserved well and is kept very clean. The rooms were all welcomingly cool and comfortable. The room layout was very functional and the patios nice to watch over the river activity. The beds were very comfortable with additional pillows and a throw blanket. Bathrooms were spotless, water pressure adequate and amenities more than ample in supply. The La Mansion is perfectly located along the River Walk for dining, sight seeing, walking and shopping. While I am an upper tier reward member of a competing hotel that is nearby, I can say without a doubt I will always stay at the Omni when visiting San Antonio. My only suggestion for improvement is to add safes in the rooms. Ours may have been a one off and while we could have used the shelf in the mini bar that could have been locked with a key, there is more security in offering customers an in room safe.

Stayed August 2014, travelled with family
Helpful?
1 Thank East_TN_Travelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (524)
Date | Rating
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English first
New York City, New York
1 review
Reviewed 16 August 2014

Sitting here at 1:30am after several calls to security about noise coming from room across the hall. Drunken idiots, knocking on doors and running in and out of the room at least a dozen times. My kids can't sleep and now these frat boys are arguing with the manager and security about how they've broken no laws and were just talkin. In the hall. Across from my room. This is being discussed. So much for a good nights sleep.

Stayed August 2014, travelled with family
Helpful?
Thank Dkline284
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucie A, Manager at Omni La Mansion del Rio, responded to this review, 17 August 2014
Dear Dkline284,

We regret deeply that your stay was interrupted by the noise of other guests. Once a complaint is received we dispatch our security team to address the issue. Unfortunately, it is difficult to control how loud the other patrons will react to the noise complaint. We hope you accept our sincere apologies for the interruption to your families rest.

Lucie A.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds, United Kingdom
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 14 August 2014

I loved staying in this hotel. Our room was just amazing, very spacious, clean and well equipped. We also had a balcony! Hotel is located close to river walk and other attractions. It's got unique style full of history. Not sure about the food because we booked room only. Highly recommend this hotel.

  • Stayed September 2013, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Magiei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmond, Oklahoma
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 August 2014

If customer service is a priority then look no further! Hands down the best lodging on the San Antonio Riverwalk. The motor court staff was our first experience when we pulled in for a long weekend with friends and WOW! Talk about great service from people who seem genuinely thrilled to meet you, find out where you are from and if they can help with anything. These guys were all long time employees, one had been there 23 years and even associated us with my husbands father who had been a frequent guest before his death - we were blown away! The hotel is beautiful and rich in history, the rooms are small but have balconies overlooking the Riverwalk which is gorgeous. Even with all the activities outside at night, we were on the 4th floor and were not disturbed by the festivities. It's a short stroll to great restaurants and the Alamo. The staff at the front desk, the cantina Nd the restaurant were all fabulous and went above the call of duty every time we just asked even a question, they were chatty and seemed to really like their jobs. Feeling welcomed makes such a difference from going to other places and the feeling like you are intruding in their domain. Will stay there anytime I am close to San Antonio.

Room Tip: Ask for a riverside room, it costs a little more but is well worth it.
See more room tips
  • Stayed June 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank bmwchk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keller, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 August 2014

We spent our 10 year wedding anniversary, and right when we got out of our car the staff was so nice to us. The location was great, the view was nice. The rooms were comfortable. We had a great time and will come back next year.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Oliver A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palestine, United States
1 review
Reviewed 11 August 2014

Located right on the River walk. Convenient to all the shops and restaurants. I highly recommend this hotel for anyone who is heading to San Antonio and plans on spending time on the River Walk. The hotel is clean and the staff top notch

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Omni La Mansion del Rio

Property: Omni La Mansion del Rio
Address: 112 College St, San Antonio, TX 78205
Phone Number:
Region: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in San Antonio
#9 Spa Hotel in San Antonio
#14 Luxury Hotel in San Antonio
#18 Family Hotel in San Antonio
#23 Business Hotel in San Antonio
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Omni La Mansion del Rio 4*
Number of rooms: 337
Official Description (provided by the hotel):
One of the top hotels in the city, a historic hotel and Spanish hacienda style hotel, filled with charm & located on the renown River Walk. ... more   less 
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Also Known As:
Omni La Mansion Del Rio Hotel San Antonio
Omni San Antonio
Omni Hotel San Antonio
San Antonio Omni
La Mansion Del Rio
Omni La Mansion Del Rio San Antonio, Texas

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