This hotel is conveniently located minutes away from the Riverwalk and the Shopping Center and in fact is accessed by an escalator in the hotel. Firstly, the staff is super friendly and very efficient. We were there for a conference, beautifully assisted by the staff. Questions were answered quickly and problems solved almost immediately. I only ate in the bar and while the drinks were, as expected, on the pricey side, the food was pretty good. My room had one of few large patios with a view overlooking the Riverwalk and the city. I couldn't have asked for better. I look forward to returning to San Antonio.