We knew going in that the parking was going to not be ideal, but we found that to be the least of our trouble. The room smelled bad, but we chalked it up to age. But no hot water the whole stay? Very annoying. We both took cold showers. So much for using that wonderful whirlpool tub they advertise! The staff made no effort to notify its patrons by phone, notice in lobby, note under the door, nothing. We finally called the desk after 10 minutes of cold water running and asked. Oh, and did I mention the in-room coffee maker didn't work, either? Maybe the earwig in the bathtub was the straw that broke the camel's back for me! We also used a $100 voucher on an $89 room, and they still made us pay the $11.90 taxes. Calling that even would have been a good faith effort to making things right. They would not consider doing anything to compensate for the trouble. Very disappointing and will not return.
- Official Description (provided by the hotel):
- The O'Brien Historic Hotel Downtown Riverwalk offers quiet luxury in the heart of Downtown San Antonio. We are centrally located one block from the famous Riverwalk (which offers an array of restaurants, shops and nightlife), four blocks from the Henry B. Gonzales Convention Center, three blocks from the Alamo Plaza. You can take a breath-taking walk on the Riverwalk and enjoy the history and magic that San Antonio has to offer. ... more less
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- Also Known As:
- Clarion Collection San Antonio
- San Antonio Clarion Collection
- Clarion San Antonio
- O'Brien Historic Hotel, An Ascend Collection Hotel San Antonio, Texas