My family stayed in this hotel for 2 nights. It is a beautiful hotel and in a good location. I called marriott directly to book and was offered the concierge level at a slightly higher price. Since they said it offered snacks and drinks throughout the day and we have enjoyed having this bonus at other hotels, we chose this upgrade. It was a total waste! There was no attendant the entire weekend. It was never cleaned and each time we went in there were more dirty plates and cups. It was getting pretty nasty. And once drinks ran out, they were not replenished. So by Sunday morning there was almost nothing. We asked at the front desk and they said they don't staff it on the weekends. The marriott phone representative said it was staffed everyday from 6am-10pm, so I'm not sure who made the decision to change this. Also, the first day the room was cleaned and all the dirty towels were removed. Only one hand towel and one washcloth were left. I had to call downstairs to have washcloths and bath towels sent up. I booked 3 rooms at the same time, all listed under my name and my friend's name. They were all confirmed at the same rate. When we got the final bill, they had charged each of the rooms at a different rate. When we asked the lady at the front desk why, she responded "you just got lucky on that room!" Not exactly an explanation. We asked another woman at the front desk to explain an also why it was showing being billed to a MasterCard and we never used that type of card at confirmation or checkin or any other time. She couldn't explain about the card mixup and her only explanation of the room rates was that rooms are charged at the rate of when they were confirmed. When we said they were booked at the same time and confirmed together, she just shrugged and said that's just how it works. That is a horrible explanation and as a high rewards level member, it really ticked me off because I have stayed at enough marriotts to know that was a bs answer. We left the hotel very frustrated and would never stay at this hotel again. From the front desk to valet to concierge to room cleaning, there was a lack of customer service that was completely unacceptable.
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- Also Known As:
- Marriott Plaza San Antonio Hotel San Antonio
- Marriott San Antonio
- San Antonio Marriott
- Marriott Plaza San Antonio Texas