I recently stayed at this hotel with my boyfriend, his brother and parents. Our experience here was HORRIBLE. Problem 1: I arrived at 11:30 a.m. and did the "pre check-in" with an associate that wasn't an assistant manager (the manager took the whole weekend off and was unavailable) and she informed me that because their check-in wasn't until 4 pm that this was the best way to get into our rooms as quickly as possible. (Keep in mind check-OUT was noon). After eating lunch and enjoying the Riverwalk, we arrived back at the hotel at 5:30 and were told our rooms were not ready. So we waited another hour and finally were given rooms by 6:45/7:00. They did end up comping our parking for the inconvinience only after we strongly suggested it. Problem 2: the next morning we go to check out and are told that our bill per room was 60$ more than we were quoted by reservations. The hotel claimed that they did not have a military discount for the night we stayed even though the booking was over the phone and we were quoted the military rate. To make matters worse, the associate helping us was completely rude and disrespectful about the situation. Then we are still out of the money because neither the hotel nor reservations for Mariott is being held accountable, and apparantly the recording of the conversation between my boyfriend and the reservations booker was "lost". So now all the evidence they have is paper saying we owe 186$ per room, and no taped conversation to back us up. This hotel screwed us over.
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- Also Known As:
- Marriott Plaza San Antonio Hotel San Antonio
- Marriott San Antonio
- San Antonio Marriott
- Marriott Plaza San Antonio Texas