We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
DoubleTree by Hilton San Antonio Downtown
Ranked #73 of 355 Hotels in San Antonio
San Antonio, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“ROOM”
Reviewed 22 July 2014

Arrived late to the hotel and room was dirty, found trash of napkins behind the desk area. I did not report because it was very late and did not notice the trash until the following morning. We were offered breakfast however the waiter was very rude and only came to the table once.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Rachel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ruben C, General Manager at DoubleTree by Hilton San Antonio Downtown, responded to this review, 23 July 2014
Dear RM:

Clean and friendly is fundamental in this business and based on your comments we failed on both. What you described is unacceptable and I am hopeful you will reach out to me so that we can discuss the details of what you experienced. Rest assured I will discuss these comments with our staff and will look into every detail of your stay so that I can more directly address what you described. I am hopeful you will give us another chance and let us restore your trust. I am at your service and will make it a great stay.

Sincerely,
Ruben Carrasquillo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,032 reviews from our community

Traveller rating
    380
    275
    197
    97
    83
See reviews for
314
178
45
390
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (87)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Independence, Missouri
Level Contributor
59 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 22 July 2014

Pros - Very clean place to stay on a budget. Rooms were comfortable although a little small but again on a budget not bad. Staff was very friendly from housekeeping to the front desk everyone was a class act. Restaurant was very good and actually was a lot better than most places in the city. The pool was kept up very well and clean also. Parking was very convenient and secure.

Cons - the only complaint was some scam artist got in the lobby and left flyers on people doors for pizza delivery. I was an unfortunate victim and did not receive pizza and they stop answering the phone. Fortunately i used a credit card and was able to dispute the charges. It would help them to add some security to keep out the scam artists.

Room Tip: higher rooms have less foot traffic
See more room tips
  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
1 Thank Marv W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ruben C, General Manager at DoubleTree by Hilton San Antonio Downtown, responded to this review, 23 July 2014
Dear M:

Thank you for your kind comments. Please reach out to me so that I can resolve any outstanding issue you may still have with the pizza folks. I will make it right immediately.
Kindest Regards-
Ruben Carrasquillo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
52 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 21 July 2014 via mobile

First, the good- all staff we encountered were friendly. Um, that's about it. Our first room had soaked carpet which I discovered by walking on it in socks(still not sure what that fluid was & it cost me a pair of socks I bought from Disneyworld because I did not want to hang on to them with an unknown liquid saturating them) we were switched to a different room, one even closer to the service elevator...every time it opens or closes it makes THREE obnoxious chimes (even at 11pm, 2:30am, 5am) you get the idea. when I asked them to move me away from the elevator they accommodated by giving me a room behind the two main elevators and in front of an ice machine...common sense made me turn it down. their only other option was smack dab in the middle of both main & service elevators (so I could hear chimes & traffic from both directions) AND off of the "hilton honors floor" which I was originally on. after some deliberation I opted to cut my mini vacation short, rather than lose yet another night's sleep. I have to add that the pool, as well as hot tub we're cloudy/murky & full of floating leaves/petals??? This would not be my first, second or third choice in downtown san antonio.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank willncristy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ruben C, General Manager at DoubleTree by Hilton San Antonio Downtown, responded to this review, 24 July 2014
Dear W&C
Thank you for your recent visit and the kind comments about the staff. I truly apologize for the discomforts you described as a restful sleep is truly our top priority. Elevators all seem to have their own unique sounds-which I am told are requirements in the elevator industry. I wish someone would come up with "the best" elevator sounds that have zero negative impact on a guest but that just hasn't happened. I do hope you give us another chance- I will do all I can to find that perfect room location without any sounds and will secure it early for your arrival.
Sincerely-
Ruben Carrasquillo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these San Antonio hotels

Artesia, United States
1 review
Reviewed 21 July 2014

On our way to South Padre Island for vacation and stopped in San Antonio at the Double Tree. The atmosphere was nice. The rooms were nice clean and comfortable. We would most definitely stay at this DoubleTree again or any other along the way again.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Ginny B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ruben C, General Manager at DoubleTree by Hilton San Antonio Downtown, responded to this review, 23 July 2014
Dear GB!
Thank you for your visit and the kind comments. We all appreciate you taking the time to complete a survey. We look forward to you next visit.
Kindest Regards-
Ruben Carrasquillo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
texas
Level Contributor
51 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 20 July 2014

Check in was fast. We entered the room, and a smell hit our nose. The beds were sleep number, BUT they must of been one of the first ones made. It felt like you were in a water bed. Horrible!! When I woke up in the morning, I noticed the ceiling had mold!! Gross! I took a picture. If i can find a way to post it on here i will! There was also something that looked like dried blood on the bathroom wall.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Texas4kiddos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scottsdale, Arizona
Level Contributor
175 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
Reviewed 20 July 2014 via mobile

Booked at the last minute as we yravelled. The staff was awesome and made accommodations to get us in early. Fantastic cookies at check in. Prices are reasonable and they run a shuttle into the Riverwalk area.

The room we were in, 315, is close to freeway but never heard noise. The beds are sleep number beds. The bathroom door is a bit unusual but not a big deal.

The downside is the restaurant but there are alternatives close by.

I will definitely return here whenever I come to San Antonio.

Stayed July 2014, travelled with family
Helpful?
Thank creeker000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alva, United States
1 review
Reviewed 19 July 2014

Easy to get on and off the freeway to the hotel. Adjustable air mattress was a plus. Loud air-conditioner. Pay for parking. No tub - only shower. No place in shower for soap and shampoo other than floor.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Kenneth A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these San Antonio hotels
Avenida Guadalupe
Holiday Inn San Antonio Downtown
Holiday Inn San Antonio Downtown
#118 of 355 in San Antonio
710 reviews
East Side
Hampton Inn & Suites San Antonio-Downtown/Market Square
Avenida Guadalupe
Courtyard San Antonio Downtown/Market Square
Show Prices
Show Prices
Show Prices
East Side
Hampton Inn San Antonio Downtown (River Walk)
Avenida Guadalupe
Fairfield Inn & Suites San Antonio Downtown/Market Square
Show Prices
Show Prices
Show Prices

Been to DoubleTree by Hilton San Antonio Downtown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about DoubleTree by Hilton San Antonio Downtown

Property: DoubleTree by Hilton San Antonio Downtown
Address: 502 W Cesar E Chavez Blvd, San Antonio, TX 78207-4408 (Formerly Radisson Hotel San Antonio Downtown Market Square)
Phone Number:
Region: United States > Texas > San Antonio > Avenida Guadalupe
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#65 Romantic Hotel in San Antonio
#89 Family Hotel in San Antonio
#97 Business Hotel in San Antonio
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree by Hilton San Antonio Downtown 3.5*
Number of rooms: 250
Official Description (provided by the hotel):
Discover contemporary comforts in historic San Antonio at the DoubleTree by Hilton Hotel San Antonio Downtown. Set in San Antonio's central business district — less than 15 minutes from San Antonio International (SAT) Airport and with easy access to major interstates — this hotel is convenient to the Alamo, the Riverwalk and surrounding Texas military facilities. Park out of the Texas sun in our shaded lot and catch this hotel’s complimentary shuttle throughout downtown. Enjoy a warm cookie and a warm welcome always. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Ebookers, Hotels.com, Hilton Hotels Direct, Travel Republic (UK), Priceline, Agoda, TripOnline SA, Booking.com, Hotel.de, Traveltool, S.L.U., Evoline ltd, HotelQuickly, getaroom.com and Cancelon so you can book your DoubleTree by Hilton San Antonio Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree By Hilton San Antonio Downtown Hotel San Antonio
Radisson San Antonio
San Antonio Radisson
DoubleTree By Hilton San Antonio Downtown Texas

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing