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“Not as advertised”

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DoubleTree by Hilton San Antonio Downtown
Ranked #82 of 358 Hotels in San Antonio
1 review
“Not as advertised”
Reviewed 27 July 2014 via mobile

I had two rooms and both had problems. In one room the water went out and the shower wouldn't stay on forcing my dad to tie a washcloth around the spout to keep the shower going. His room was also hot and the super loud A/C wall unit offered no relief. I had a junior suit and the A/C wall unit was so loud I couldn't hear the television. I set it at 67 and it was probably 73 at most. The hotel is a 30 minute walk to the river walk and located across the street from the municipal court house, detention center, and several bail bonds.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ruben C, General Manager at DoubleTree by Hilton San Antonio Downtown, responded to this review, 29 July 2014
Dear Richard N:
Thank you for your recent visit and the kind ratings on our serve ice. The water pressure did indeed go down and we later learned it was caused by a broken main line in downtown San Antonio. Although the repairs were relatively quick -it simply is never quick enough when one is ready to shower. Regarding your comment "not as advertised" please do reach out to me as I want to fix any site or publication that misrepresents our hotel. No we are not on the Riverdale but are indeed downtown and very near the Market Square. We are directly across from UTSA's downtown campus that happens to be next to a police department, a courthouse and a bail bonds place. Our complimentary shuttle runs daily every hour from 8am to 10pm and it is a service we gladly provide as it keeps our guest from having to pay the high parking fees and allows them to enjoy all of what the Riverwalk has to offer without the traffic concerns or having to drive after spirited celebrations. I do sincerely apologize for the discomfort you experienced -it was a unique and unfortunate set of circumstances that are unlikely to happen again.

Sincerely,
Ruben Carrasquillo
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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (89)
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English first
Houston, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 July 2014

The hotel should offer free breaskfast. Also there were severals stolen incidents over this weekend. Please do a background check on your employees, note, no one else has the keys but your housekeeping department.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Norrie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Antonio, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 July 2014

Arrived late to the hotel and room was dirty, found trash of napkins behind the desk area. I did not report because it was very late and did not notice the trash until the following morning. We were offered breakfast however the waiter was very rude and only came to the table once.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Rachel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ruben C, General Manager at DoubleTree by Hilton San Antonio Downtown, responded to this review, 23 July 2014
Dear RM:

Clean and friendly is fundamental in this business and based on your comments we failed on both. What you described is unacceptable and I am hopeful you will reach out to me so that we can discuss the details of what you experienced. Rest assured I will discuss these comments with our staff and will look into every detail of your stay so that I can more directly address what you described. I am hopeful you will give us another chance and let us restore your trust. I am at your service and will make it a great stay.

Sincerely,
Ruben Carrasquillo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these San Antonio hotels

Independence, Missouri
Level 5 Contributor
59 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 22 July 2014

Pros - Very clean place to stay on a budget. Rooms were comfortable although a little small but again on a budget not bad. Staff was very friendly from housekeeping to the front desk everyone was a class act. Restaurant was very good and actually was a lot better than most places in the city. The pool was kept up very well and clean also. Parking was very convenient and secure.

Cons - the only complaint was some scam artist got in the lobby and left flyers on people doors for pizza delivery. I was an unfortunate victim and did not receive pizza and they stop answering the phone. Fortunately i used a credit card and was able to dispute the charges. It would help them to add some security to keep out the scam artists.

Room Tip: higher rooms have less foot traffic
See more room tips
  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
1 Thank Marv W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ruben C, General Manager at DoubleTree by Hilton San Antonio Downtown, responded to this review, 23 July 2014
Dear M:

Thank you for your kind comments. Please reach out to me so that I can resolve any outstanding issue you may still have with the pizza folks. I will make it right immediately.
Kindest Regards-
Ruben Carrasquillo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 5 Contributor
52 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 21 July 2014 via mobile

First, the good- all staff we encountered were friendly. Um, that's about it. Our first room had soaked carpet which I discovered by walking on it in socks(still not sure what that fluid was & it cost me a pair of socks I bought from Disneyworld because I did not want to hang on to them with an unknown liquid saturating them) we were switched to a different room, one even closer to the service elevator...every time it opens or closes it makes THREE obnoxious chimes (even at 11pm, 2:30am, 5am) you get the idea. when I asked them to move me away from the elevator they accommodated by giving me a room behind the two main elevators and in front of an ice machine...common sense made me turn it down. their only other option was smack dab in the middle of both main & service elevators (so I could hear chimes & traffic from both directions) AND off of the "hilton honors floor" which I was originally on. after some deliberation I opted to cut my mini vacation short, rather than lose yet another night's sleep. I have to add that the pool, as well as hot tub we're cloudy/murky & full of floating leaves/petals??? This would not be my first, second or third choice in downtown san antonio.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank willncristy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ruben C, General Manager at DoubleTree by Hilton San Antonio Downtown, responded to this review, 24 July 2014
Dear W&C
Thank you for your recent visit and the kind comments about the staff. I truly apologize for the discomforts you described as a restful sleep is truly our top priority. Elevators all seem to have their own unique sounds-which I am told are requirements in the elevator industry. I wish someone would come up with "the best" elevator sounds that have zero negative impact on a guest but that just hasn't happened. I do hope you give us another chance- I will do all I can to find that perfect room location without any sounds and will secure it early for your arrival.
Sincerely-
Ruben Carrasquillo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Artesia, United States
1 review
Reviewed 21 July 2014

On our way to South Padre Island for vacation and stopped in San Antonio at the Double Tree. The atmosphere was nice. The rooms were nice clean and comfortable. We would most definitely stay at this DoubleTree again or any other along the way again.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Ginny B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ruben C, General Manager at DoubleTree by Hilton San Antonio Downtown, responded to this review, 23 July 2014
Dear GB!
Thank you for your visit and the kind comments. We all appreciate you taking the time to complete a survey. We look forward to you next visit.
Kindest Regards-
Ruben Carrasquillo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
texas
Level 5 Contributor
58 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 20 July 2014

Check in was fast. We entered the room, and a smell hit our nose. The beds were sleep number, BUT they must of been one of the first ones made. It felt like you were in a water bed. Horrible!! When I woke up in the morning, I noticed the ceiling had mold!! Gross! I took a picture. If i can find a way to post it on here i will! There was also something that looked like dried blood on the bathroom wall.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Texas4kiddos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton San Antonio Downtown

Property: DoubleTree by Hilton San Antonio Downtown
Address: 502 W Cesar E Chavez Blvd, San Antonio, TX 78207-4408 (Formerly Radisson Hotel San Antonio Downtown Market Square)
Phone Number:
Region: United States > Texas > San Antonio > Avenida Guadalupe
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#65 Romantic Hotel in San Antonio
#89 Family Hotel in San Antonio
#97 Business Hotel in San Antonio
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — DoubleTree by Hilton San Antonio Downtown 3.5*
Number of rooms: 250
Official Description (provided by the hotel):
Discover contemporary comforts in historic San Antonio at the DoubleTree by Hilton Hotel San Antonio Downtown. Set in San Antonio's central business district — less than 15 minutes from San Antonio International (SAT) Airport and with easy access to major interstates — this hotel is convenient to the Alamo, the Riverwalk and surrounding Texas military facilities. Park out of the Texas sun in our shaded lot and catch this hotel’s complimentary shuttle throughout downtown. Enjoy a warm cookie and a warm welcome always. ... more   less 
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Also Known As:
Doubletree By Hilton San Antonio Downtown Hotel San Antonio
Radisson San Antonio
San Antonio Radisson
DoubleTree By Hilton San Antonio Downtown Texas

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