We stayed here one night while driving across the country with our dog. When we checked in they forgot to have me sign the pet agreement so they could charge me $75 for a pet fee. Then when she asked me to sign it she made it seem like I was trying to sneak the dog in even though my reservation clearly stated I was traveling with a pet. The first room they gave us still had the ozone machine in it going full blast. The second room they gave us had a broken cooling/heating system. And finally, when we requested a small fridge to keep our traveling food cool we were told "none of them work right" and we had to do without. All in all I was very disappointed. We paid more to stay here than any other Hilton property we stayed at during a two week trip and it was the worst stay we had. When I told them all this their response was "Gosh, so sorry. Would you like some extra cookies?" Two chocolate chip cookies do not make up for all this trouble and cost.
- Official Description (provided by the hotel):
- Welcome to the DoubleTree by Hilton Hotel San Antonio Airport. Located just minutes from San Antonio International Airport (SAT) on Interstate 410, across from the upscale North Star Shopping Mall. Our centrally located hotel offers close proximity to the downtown Riverwalk area and many major attractions such as SeaWorld and Fiesta Texas. Discover many things to do in San Antonio with our 24-hour shuttle service to the airport and nearby businesses. Enjoy spacious accommodations equipped with a range of thoughtful amenities including High Def LCD televisions to signature bedding. The guestrooms were designed with your comfort in mind. The DoubleTree by Hilton features fantastic facility amenities including a picturesque courtyard with a pool and hot tub, Cascabel Restaurant & Bar and Business Center. ... more less
- Reservation Options:
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- Also Known As:
- Doubletree San Antonio
- San Antonio Doubletree
- DoubleTree By Hilton Hotel San Antonio Airport Texas