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“NO,NO TO 4621 rittiman rd MOTEL 6 NO, NO”

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Red Roof Inn San Antonio Northeast - Rittiman Rd
Ranked #251 of 357 Hotels in San Antonio
Reviewed 15 March 2013

When I was out seeing a sick family member. I had came back to my hotel room to find it not clean and smelling like marijuana was being smoked in the room I felt the need to make my needs known. when I went to the front desk to complain a man at the desk was very rude to me telling me I left things all over the beds. i told him all that was on the bed was covers, and asked him if he would like to come see. He stated no. i then asked him his name and he said John. I then went to the room and took pic's. i ran into him at the elevator and he told me he did not have time to be worried about that. I was very upset and went to the front desk again to speak with elane and she told me he was the manager and his name was david. I did not tell him about the smell in the room i told elane and she gave me some spray for the smell. i called the 1-800 number and spoke 2 two people, both of them telling me that i should not call the police about the smell and that i may get kicked out by management and to wait until morning to complain to customer relations. they told me there was not a place to make a complaint on a web site but guess what i found this web site..... un happy customer.....

  • Stayed: March 2013, travelled with family
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Thank Tammy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eoberto l, General Manager at Red Roof Inn San Antonio Northeast - Rittiman Rd, responded to this reviewResponded 31 January 2015

Sorry to hear about your experience with our facility. Let me be the first to apologize on behalf of Motel 6. I am the new General Manager and I have made it my goal to turn this place around. We have since been renovated with new T.V's , Floors, Vanity sinks and Desk. I would like to invite you back to try one of our new renovated rooms and let us show you a better experience. My name is Roberto Luna and if you have any issues with your stay please don't hesitate to call me. Thank you again for choosing Motel 6!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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9 - 15 of 16 reviews

Reviewed 18 December 2010

The room I was given had none of the amenities I requested and that were promised to me over the phone (microwave, fridge), smelled like cigarette smoke even though it was supposedly a non-smoking room, was freezing cold despite running the heater all night, and the bedspread was covered in stains. I was NOT happy with the room, but it was so late at night, I just wanted to go to sleep, and there was no manager on duty. So, I slept in the dirty, cold, smelly room. The next morning (compliments to the showers, they were nice), the checkout clerk asked about my stay and I mentioned that it wasn't great. She immediately got the manager and he was very concerned. He took a detailed description of all my issues, and gave me a full refund on the room, even though I didn't ask for one. Though I was disgusted by the room, I was very impressed by the quality of the customer service. I guess if the two were both of high standards, Motel 6 would have to charge a lot more.

Stayed: September 2010, travelled solo
Thank Molly_Horn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eoberto l, General Manager at Red Roof Inn San Antonio Northeast - Rittiman Rd, responded to this reviewResponded 31 January 2015

Sorry to hear about your experience with our facility. Let me be the first to apologize on behalf of Motel 6. I am the new General Manager and I have made it my goal to turn this place around. We have since been renovated with new T.V's , Floors, Vanity sinks and Desk. I would like to invite you back to try one of our new renovated rooms and let us show you a better experience. My name is Roberto Luna and if you have any issues with your stay please don't hesitate to call me. Thank you again for choosing Motel 6!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2010

There is nothing wrong with this Motel 6 at all! For $30 a night, you can't complain - it's a bed and a shower. The girl at the front desk, was accommodating to my 1st floor room request. Walking distance to Cracker Barrel, Whataburger and Taco Cabana(??). Slept great!

  • Stayed: June 2010, travelled with family
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1  Thank SoCalC8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eoberto l, General Manager at Red Roof Inn San Antonio Northeast - Rittiman Rd, responded to this reviewResponded 31 January 2015

Sorry to hear about your experience with our facility. Let me be the first to apologize on behalf of Motel 6. I am the new General Manager and I have made it my goal to turn this place around. We have since been renovated with new T.V's , Floors, Vanity sinks and Desk. I would like to invite you back to try one of our new renovated rooms and let us show you a better experience. My name is Roberto Luna and if you have any issues with your stay please don't hesitate to call me. Thank you again for choosing Motel 6!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2009

Cockroaches, dirty linen, cigrette burns on bedding and floor, hair in bathtub, carpert torn and ragged. Drug deals going on all night. Prepaid for 2 nights wanted to leave after 5 minutes, coul not get refund. Emailed guest relaions, whom didnt really seam to care. All they offered was a free one night stay next time I need a motel 6. Sorry but NEVER will I saty at any Motel 6. Had to spray my car and house due to roaches. Completely ruined my vacation!!!

  • Stayed: May 2009, travelled with family
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Thank msshellyj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eoberto l, General Manager at Red Roof Inn San Antonio Northeast - Rittiman Rd, responded to this reviewResponded 31 January 2015

Sorry to hear about your experience with our facility. Let me be the first to apologize on behalf of Motel 6. I am the new General Manager and I have made it my goal to turn this place around. We have since been renovated with new T.V's , Floors, Vanity sinks and Desk. I would like to invite you back to try one of our new renovated rooms and let us show you a better experience. My name is Roberto Luna and if you have any issues with your stay please don't hesitate to call me. Thank you again for choosing Motel 6!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 April 2008

My husband is in the Army and the closest treatment facility for his problem is about 200 miles from home. Here, in San Antonio.
The army re-imburses us within 30-60 after treatment, but we can't afford to pay a lot considering we have to come here 2-5 days a month and most require at least an over night stay. We won't be paid back for travel for a couple of weeks or months, so it all comes out of pocket.
This hotel is EXTREMELY close to the hospital and it has a pool, which is great for the kids. It's also VERY CHEAP. We pay between $40 and $60 a night for a double (depending on the "season"), so we can afford it.
The rooms are clean, but they are not kept up to date. Some damage or holes in the walls or tiles here and there.
If you get a room close to the office, or between Sunday night and Thursday night, everything is fine. On the weekend, it is horrible because single soldiers use it for drinking and booty calls.

  • Stayed: April 2008, travelled with family
    • Value
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    • Business service (e.g., internet access)
Thank Jerimouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eoberto l, General Manager at Red Roof Inn San Antonio Northeast - Rittiman Rd, responded to this reviewResponded 31 January 2015

Sorry to hear about your experience with our facility. Let me be the first to apologize on behalf of Motel 6. I am the new General Manager and I have made it my goal to turn this place around. We have since been renovated with new T.V's , Floors, Vanity sinks and Desk. I would like to invite you back to try one of our new renovated rooms and let us show you a better experience. My name is Roberto Luna and if you have any issues with your stay please don't hesitate to call me. Thank you again for choosing Motel 6!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
Copperas Cove
1
Reviewed 19 March 2006

spent the night being lullabied to a lover's quarrel in the middle of the night and woke up with itchy skin and welts by bed bugs.

  • Stayed: March 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eoberto l, General Manager at Red Roof Inn San Antonio Northeast - Rittiman Rd, responded to this reviewResponded 31 January 2015

Sorry to hear about your experience with our facility. Let me be the first to apologize on behalf of Motel 6. I am the new General Manager and I have made it my goal to turn this place around. We have since been renovated with new T.V's , Floors, Vanity sinks and Desk. I would like to invite you back to try one of our new renovated rooms and let us show you a better experience. My name is Roberto Luna and if you have any issues with your stay please don't hesitate to call me. Thank you again for choosing Motel 6!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
47
Reviewed 3 July 2005

carpet was horribly stained, bubble gum under sheets, and dried vomit on bedspred.

Stayed: June 2005
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eoberto l, General Manager at Red Roof Inn San Antonio Northeast - Rittiman Rd, responded to this reviewResponded 31 January 2015

Sorry to hear about your experience with our facility. Let me be the first to apologize on behalf of Motel 6. I am the new General Manager and I have made it my goal to turn this place around. We have since been renovated with new T.V's , Floors, Vanity sinks and Desk. I would like to invite you back to try one of our new renovated rooms and let us show you a better experience. My name is Roberto Luna and if you have any issues with your stay please don't hesitate to call me. Thank you again for choosing Motel 6!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Red Roof Inn San Antonio Northeast - Rittiman Rd

Address: 4621 Rittiman Rd, I-35 at Rittiman Rd, Exit #164, San Antonio, TX 78218-4629
Region: United States > Texas > San Antonio
Amenities:
Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #251 of 357 Hotels in San Antonio
Price Range: £40 - £52 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Red Roof Inn San Antonio Northeast - Rittiman Rd 2.5*
Number of rooms: 112
Official Description (provided by the hotel):
The Pet Friendly Red Roof Inn San Antonio Northeast - Rittiman Rd is located less than 9 miles from the San Antonio Airport. This hotel is also close to the Fort Sam Houston Military Base and the Henry B. Gonzales Convention Center and offers an outdoor pool, free WiFi, and large flat-screen TVs in all rooms. The rooms at this newly renovated hotel offer large flat screen TVs, and free WIFI. Select rooms offer microwave & refrigerators, iron & ironing boards, hair dryers, work desks, and in-room coffee makers. Enjoy your day basking in the sun, by our outdoor pool. Complimentary coffeehouse-style coffee & tea is offered in the lobby and one well-behaved pet per room is welcome. The rooms at this newly renovated hotel offer large flat screen TVs, and free Wi-Fi. Select rooms offer microwaves, mini-refrigerators, hair dryers, work desks, in-room coffee makers, iron and ironing boards. Complimentary coffeehouse-style coffee and tea is offered in the lobby and one well-behaved pet. ... more   less 
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Also Known As:
Motel 6 San Antonio Northeast Hotel San Antonio
San Antonio Motel Six
San Antonio Motel 6
Motel Six San Antonio
Red Roof Inn San Antonio Northeast - Rittiman Rd Texas

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