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“Great Location on the River Walk”

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Hilton Palacio del Rio
Ranked #14 of 358 Hotels in San Antonio
Certificate of Excellence
Reviewed 8 October 2012

Really enjoyed our stay on the river walk. The hotel staff were among the friendliest we have encountered any where. We always felt welcomed each time we walked in or out of the hotel. The wait staff in the restaurant were also very friendly and attentive. Our room was on the 11th floor. It was very clean, but the traffic noise was a little loud. The rooms have been updated, so everything was nice and clean. I would highly recommend this hotel to anyone who is looking for a great river walk experience. Orlando with guest services was also helpful and friendly.

  • Stayed: October 2012, travelled as a couple
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Thank DeedaR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,449 - 2,455 of 2,958 reviews

Reviewed 8 October 2012

If a hotel should be rated on service and the friendlyness alone, Hilton Palacio Del Rio would be one of the best hotels in the world. The staff working at this hotel is unique, we feel truly welcomed and appreciated as guests. All the way from we were welcomed at the valet parking, through check-in at the front desk to the lovely girl at room service who served us a late dinner in the room the night we arrived.
The hotel located on the Riverwalk is newly renovated and the rooms feels clean and is very nicely decorated. The elevators are fast and maybe a bit hightech for some as you select your floor when "ordering" the elevator (maybe we should call it an "intelevator"?). The touch-display outside the elevators will tell you which of the four elevators you will get.
The rooms to the street side could be a bit noisy but as we never tried the riverside we do not know if they are less noisy.
All rooms have a balcony with two chairs and a table but maybe not too useful for the streetside?
One thing though, the red bulbs used in all the lamps on the balconies should maybe be re-evaluated? It could give associations to something completly different than a top hotel.
The location is perfect if you are a tourist or at a conference in the center. Walking distance to all the major attractions. The food at the hotel is very good, can recommend the fish and chips if you like that kind of food.

What was not perfect at the hotel?
1. The room service is a bit too pricy, we only used it once.
2. The bathroom was already starting to show wear.
3. The room on the street side a bit noisy, could been prevented with better insulation and more noise proof windows.
4. The valet parking price is 39 USD per day, for us that is a bit too much.

All in all, we will highly recommend this hotel for its location and extremly friendly staff!

Room Tip: Some noise on the street side, did not try river side though.
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  • Stayed: October 2012, travelled with family
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1  Thank GeoTravel49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 October 2012

Typical Hilton standard - comfortable room, efficient staff and a great location on the river walk.
The only negative I could name was the room was a little dusty and it was evident that the cleaning was a little slack, but it was a busy weekend, so maybe the staff were rushed.
Regardless, It is a great location with direct access to the restaurants and bars along the river walk.
Price is not cheap and valet parking price is high, but I guess not much different to other hotels in this location.

Room Tip: Rooms on the street side are noisy at night - try to get on the river side.
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  • Stayed: October 2012, travelled as a couple
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Thank Jeff P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 October 2012

We really like this location. Right on the river and close to everything. Last year we walked from here to the Alamo Bowl. Always clean and everything you expect from a Hilton. Conceirge has always been helpful with dinner suggestions and reservations. We will keep coming back.

Room Tip: We like the 21st floor. High enough that you are away from the River noise, but you still have a gr...
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  • Stayed: October 2012, travelled as a couple
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Thank Courthouserancher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 October 2012 via mobile

Right on the river action and yet quiet. Very nice rooms. Comfy with the feather pillows and fluffy duvet. AC was great wich is appreciated because it is hot and humid in the city. Definitely a great place to stay

Thank ecb43
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 4 October 2012

First off, I have been a loyal HILTON HONORS member ( Diamond Status ) for some time, and yet I feel inclined to write this review.
The room service, valet, cleaning staff are beyond reproach, as good as any place I have ever been and possibly better, my issues are with the staff ( front desk ) that one deals with at checkout.
I travel in goups ( business ) and when room prices are not consistent FOR THE SAME ROOM TYPE between all of us ( we all have very similar Diamond ratings ) I tend to question their logic.
This is when the smiles fade and staff become non-committal, then lapse into VERY unprofessional behavior.
The long and short of it is that this hotel is a wonderful place PROVIDED you do not have any issues or questions, as you feel as though you are being chastised for questioning anything and left more angry than confused.

I hold over a million HILTON HONOR POINTS and am considering moving my business, in the future, to many of the other fine establishments in the immediate area.

The true sign of a great business is how you are treated when things go badly or at the very least when a potential mistake has been made,and after this episode, and I have seen enough.
This hotel is a bad apple in the HILTON chain.

  • Stayed: October 2012, travelled on business
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5  Thank 1971Advisor1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BGSanAntonio, Director of Sales at Hilton Palacio del Rio, responded to this reviewResponded 9 October 2012

Thank you for staying with us recently and being a loyal DIamond Member. We appreciate you taking the time to write a review. We will share your positive comments about room service, valet and housejeeping. Additionally, I am sorry your interaction with the Front Desk was not a positive one. Your feedback will help us improve our operations and better prepare our team for the future. If I can be of personal assistance the next time travel brings you back to San Antonio, please contact me directly.

Report response as inappropriate
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Reviewed 4 October 2012

The location of this property has been updated since the last time I was there and it is lovely - great amenities and close to everything in San Antonio - you can walk everywhere. Boat tours on the river, all the different cultures of San Antonio's history. Rooms are great, service is friendly and responsive - no complaints here - take a cab, not the shuttlle - I attended a high school reunion here and even the banquet food was good.

Room Tip: all rooms have balconies and have recently been updated - get a view of the river on the west side o...
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  • Stayed: September 2012, travelled with friends
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1  Thank consolegal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Palacio del Rio

Address: 200 S Alamo St, San Antonio, TX 78205-3299
Phone Number:
Region: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in San Antonio
#11 Romantic Hotel in San Antonio
#14 Business Hotel in San Antonio
#25 Family Hotel in San Antonio
Price Range: £152 - £351 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Palacio del Rio 4*
Number of rooms: 485
Official Description (provided by the hotel):
Explore San Antonio from the Hilton Palacio del Rio and enjoy our San Antonio hotel’s contemporary, hacienda style setting. Spectacularly situated on the banks of the famous San Antonio River Walk, this San Antonio hotel offers 485 Guest Rooms with private balconies and a range of thoughtful amenities including modern 37-inch HD TVs, high-speed internet access and a connectivity center. Unwind with a great night’s sleep in a comfy bed and admire breathtaking panoramas across San Antonio. ... more   less 
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Also Known As:
Hilton Palacio Del Rio Hotel San Antonio
Hilton Hotel San Antonio
Hilton San Antonio
Palacio Del Rio Hilton
San Antonio Hilton
Hilton Palacio Del Rio San Antonio, Texas

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