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“Beyond Upset!”

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Hilton Palacio del Rio
Ranked #13 of 354 Hotels in San Antonio
Certificate of Excellence
Texarkana, Arkansas
Level Contributor
84 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Beyond Upset!”
1 of 5 bubbles Reviewed 27 July 2014 via mobile

My husband and I visit San Antonio twice a year on business. We like this hotel and have never had any issues. Four months ago I booked a king room for 4 nights. We arrived this evening and will be in a room with 2 double beds. No apologies and no king rooms available AT ALL during our stay. My husband is 6'6" which is why we reserve a king room. Why do we bother making reservations if we aren't getting what we reserved? All this for $1000 plus?! Absolutely absurd.

Stayed July 2014
Helpful?
2 Thank Cheryl_in_Texarkana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BGSanAntonio, Director of Sales at Hilton Palacio del Rio, responded to this review, 28 July 2014
Dear Cheryl_in_Texarkana - Thank you for staying with us recently. We very much appreciate your feedback. I am sorry we were unable to provide the king bed accommodations you had expected. We will share your comments with the front desk staff to best prepare our team for future heavy arrival dates. We hope to have a chance to regain your trust the next time you visit San Antonio.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,705 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Poteet, Texas
Level Contributor
150 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 24 July 2014

I visited the Hilton Palacio in San Antonio Texas briefly in October for my cousins wedding reception. It was so comfortable and beautiful as well as scenic due to it being along the river walk. I am attending a conference this week and am reminded of how beautiful and convenient this hotel is as a tourist spot and a venue for conference. This hotel is perfect for business and pleasure with the amazing backdrop of the San Antonio River, the shops and restaurants, it's everything you need to enjoy a summer conference!

  • Stayed July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Irene R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ingleside, United States
2 reviews
4 of 5 bubbles Reviewed 22 July 2014

Private balconies and updated interiors make for a good stay. Spacious bathrooms. Firm mattresses. Average pillows. Good water pressure. Valet was kind and desk staff was courteous. If you're not an early riser, be advised that interior corridor noise can get out of hand.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Michelle H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
College Station, United States
1 review
5 of 5 bubbles Reviewed 21 July 2014

The hotel was beautiful and the staff so professional and polite. Everyone we passed by spoke to us and made us feel at home. Our son was leaving the following week for Marine Boot Camp so we took a quick trip to spend some time with him before he left. Thank you for a wonderful experience!

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Renee T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cocoa Beach, Florida
1 review
5 of 5 bubbles Reviewed 20 July 2014

Perfect to location to stay. Very comfortable beds. Alamo, Mall, Restaurants within close walking distance. Staff very friendly and helpful. I went with my family and the kids loved the hotel. Nice Balcony to look out into the city.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Judi C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Antonio, United States
1 review
5 of 5 bubbles Reviewed 19 July 2014

We enjoyed staying at this hotel. It has a very excellent location on the Riverwalk which is why we chose it. The room was nice and the hotel was very nice. Breakfast was also nice. The only issues were the parking is not at the hotel but very nearby. Our room had a noisy refrigerator that kept my wife awake part of the night. Overall I would recommend the hotel. It is in a great location and was very pleasant.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Oren U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chattanooga, Tennessee
2 reviews
4 of 5 bubbles Reviewed 18 July 2014

The room was great, but the check in was horrible. They could not seem to get a room ready for me even after I had returned from lunch at the great downstairs restaurant. They could also not give me an expected time that it would be ready after their first time was wrong. So I had to change in the bathroom and meet my boss unprepared and unwashed from my trip. I would recommend this hotel as long as you leave yourself a several hour check-in window.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Chris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Palacio del Rio

Property: Hilton Palacio del Rio
Address: 200 South Alamo Street, San Antonio, TX 78205
Phone Number:
Region: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in San Antonio
#11 Romantic Hotel in San Antonio
#14 Business Hotel in San Antonio
#25 Family Hotel in San Antonio
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Palacio del Rio 4*
Number of rooms: 485
Official Description (provided by the hotel):
Explore San Antonio from the Hilton Palacio del Rio and enjoy our San Antonio hotel’s contemporary, hacienda style setting. Spectacularly situated on the banks of the famous San Antonio River Walk, this San Antonio hotel offers 485 Guest Rooms with private balconies and a range of thoughtful amenities including modern 37-inch HD TVs, high-speed internet access and a connectivity center. Unwind with a great night’s sleep in a comfy bed and admire breathtaking panoramas across San Antonio. ... more   less 
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Also Known As:
Hilton Palacio Del Rio Hotel San Antonio
Hilton Hotel San Antonio
Hilton San Antonio
Palacio Del Rio Hilton
San Antonio Hilton
Hilton Palacio Del Rio San Antonio, Texas

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