This is a very nice, clean Hilton right on the Riverwalk. It's above Durty Nelly's so you can enjoy one of the Riverwalk's oldest establishments without walking too far.
This Hilton has exceptional customer service. There was a mix-up with our reservation on a busy week and while we had an email confirmation, the hotel did not have our reservation in the system. Michelle at the front desk straightened everything out in a very professional way. She even explained to us how the mix-up may have happened (and we now know to call the hotel to confirm the reservation when we attend future conferences).
The hotel is modern and updated with really cool elevators. The room was nice and clean. The bathroom was very clean. We slept quite comfortably.
This hotel is well-located, clean and updated but the service was the highlight of our stay! In addition to Michelle's excellent customer service, we had a great experience with the lady in the coffee shop, housekeeping and maintenance. The morning of our stay, I noticed there was dust in the coffee pot in my room. I went downstairs to buy a cup of coffee from the little shop in the lobby. I casually mentioned the dust in the coffee pot and the lady at the counter gave me a complimentary cup of Starbucks. She seemed very concerned about the dust and asked for my room number. I got back to my room and within 5 minutes, the head of the housekeeping department knocked on the door. She examined the pot, called maintenance and had a brand new coffee pot brought up. Now THAT is outstanding customer service from a team of people working together! I will most definitely return to this Hilton!
- Official Description (provided by the hotel):
- Explore San Antonio from the Hilton Palacio del Rio and enjoy our San Antonio hotel’s contemporary, hacienda style setting. Spectacularly situated on the banks of the famous San Antonio River Walk, this San Antonio hotel offers 485 Guest Rooms with private balconies and a range of thoughtful amenities including modern 37-inch HD TVs, high-speed internet access and a connectivity center. Unwind with a great night’s sleep in a comfy bed and admire breathtaking panoramas across San Antonio. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Palacio Del Rio Hotel San Antonio
- Hilton Hotel San Antonio
- Hilton San Antonio
- Palacio Del Rio Hilton
- San Antonio Hilton
- Hilton Palacio Del Rio San Antonio, Texas