Hotel is undergoing renovation. My wife is a Hilton Diamond which meant absolutely nothing at this hotel as there are no amenities, or at least none offered, for Diamond members. The worst part of this hotel is its parking program, Parking is 2 blocks away and is $25.00 per night or you can valet it for $35.00 per night which we did. After waiting, along with most of the other guests, for 1.5 hours on Sunday at checkout for our car we asked for the keys to be given to us and we would go find it and were told no. Then went to the front desk where a manager removed the charge, got the key, walked the two blocks to the 8 story parking structure, rode the elevator up 6 floors which was as far as it went, then hiked two more floors on the car ramps (no stairs are available) to get our car. That walk was the best customer service we received.
All of the restaurants at night have the same core menu.
Air conditioning in the room was mediocre.
- Official Description (provided by the hotel):
- Explore San Antonio from the Hilton Palacio del Rio and enjoy our San Antonio hotel’s contemporary, hacienda style setting. Spectacularly situated on the banks of the famous San Antonio River Walk, this San Antonio hotel offers 485 Guest Rooms with private balconies and a range of thoughtful amenities including modern 37-inch HD TVs, high-speed internet access and a connectivity center. Unwind with a great night’s sleep in a comfy bed and admire breathtaking panoramas across San Antonio. ... more less
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- Also Known As:
- Hilton Palacio Del Rio Hotel San Antonio
- Hilton Hotel San Antonio
- Hilton San Antonio
- Palacio Del Rio Hilton
- San Antonio Hilton
- Hilton Palacio Del Rio San Antonio, Texas