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“Location was great! Hotel was OK.”
Review of Menger Hotel

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Menger Hotel
Ranked #25 of 356 Hotels in San Antonio
Certificate of Excellence
Level 3 Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Location was great! Hotel was OK.”
Reviewed 4 March 2012

It is true the walls are paper thin, you can hear the water pipes when the people next door are flushing the toilet or taking a shower. We tried to drown out their conversations by turning up the TV. On the upside the hotel is across the street from the Alamo, you can also access the river enter mall thru an entrance on the side of the hotel. There are no frills inside the rooms but you pay for location and the historic aspect of the hotel.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sage100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hectorvenegas, General Manager at Menger Hotel, responded to this review, 5 March 2012
We appreciate you taking the time to share your comments with Trip Advisor.

We strive to have all of our guests leave with fond memories and regret that we did not meet your expectations..

When the opportunity arises for you to return to San Antonio, we hope that you select the Historic Menger Hotel as your lodging choice.

Best regards,
Hector R. Venegas
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,392 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (581)
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Abilene, Texas
Level 5 Contributor
61 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 29 February 2012

I had long dreamed of staying in The Menger and was first granted that privilege on my honeymoon several years ago. Now, it's a place for our family. Our first night there was miserable! (Now, this may sound like it's going to be a bad review, but it's not!) We were in the King Suite (which is stunning), but the bed was way too hard for our liking. We actually pushed 2 of the gorgeous Victorian sofas/settees together to spend the rest of the evening! The next morning, the manager stopped us in the hallway to ask how our stay was. We were honest about the bed. The next thing we knew they were offering to switch rooms and we accepted. We were promptly escorted to the new part of the building, straight to the Presidential Suite! After the initial shock, we rushed downstairs to explain that there was no way we could afford such luxury (we were saving every penny to buy a home). The manager graciously said "Your wedding night was ruined. This is the least we can do. There's no additional charge." For the rest of our stay we were treated like royalty! What a memory!! We have since returned to San Antonio many times. We have tried other hotels, but you will usually find our family at The Menger. The staff is incredible and we've found that we are always treated just as well as we were that first time. Also, we always request the Victorian section. We've never been disappointed. What minor flaws there are only add to it's charm. And I'll add that the restaurant is fabulous. If you get the chance to visit a Christmas, it's beautiful! We always look for the ghost, but so far we never seen one. :)

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank Bexar1836
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seguin
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 February 2012

I don't know what the other people are talking about. It is a lovely hotel. Rich with history and lovely atmosphere. My family and i are planning another vacation to the Menger this summer. You can't beat the price and location.

  • Stayed June 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Melinda V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hectorvenegas, General Manager at Menger Hotel, responded to this review, 1 March 2012
We appreciate you taking the time to share your comments with Trip Advisor.
It is rewarding when a guest takes the time to recognize the efforts of the ladies and gentlemen of our staff and our preservation efforts for the Historic Menger Hotel.

We look forward to your return.

Best regards,
Hector R. Venegas
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portland, Oregon
Level 5 Contributor
75 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 22 February 2012

Stayed for three nights mid-February on a Priceline reservation. Given a room with a double bed facing the pool in the original section of the hotel. There is a difference between an historic hotel and an old hotel. This place tends more to the historic but in some ways it's just old. The lobby area is terrific with lots of tourists walking through, looking at pictures hung on the walls and admiring the antique furniture. My room on the fourth floor had squeaking floor boards, scratched up furniture but a super tiled bathroom. The walls were so thin that I could hear my neighbors making love.
So, all in all, the public spaces are certainly worth visiting, but the original bed rooms could use some fixing up.
Did not use the restaurant. Staff were very pleasant and helpful.
Fitness Center leaves a lot to be desired (the few pieces of equipment are poorly maintained) and the business center charges for all computer usage except for printing a boarding pass.
Location, of course, is the best!

Room Tip: If you are a light sleeper, be sure to request a room in one of the newer sections.
See more room tips
  • Stayed February 2012, travelled solo
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank DavidPortland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hectorvenegas, General Manager at Menger Hotel, responded to this review, 24 February 2012
Mr. Portland:

I would like to thank you for responding to Trip Advisor regarding your stay.

As you noted, the historical guest room section does have very unique characteristics of an older building. We are pleased to announce that a renovation of our guest rooms will occur within the next year and we look forward to the changes.

Mr. Portland, when the opportunity for you to return to San Antonio occurs, we hope you will ocne again select the Historic Menger Hotel.

Best regards,
Hector R. Venegas
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ennis, Texas
Level 3 Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 20 February 2012

My husband had read about this hotel from one of his Texas magazines so I decided to book this hotel for his birthday. Since I heard about the ghost whose name is Sally the housekeeper I decided to book in the newer part of this hotel. I wish now we booked in the original part of the hotel. I don't know how management controls their heating/ac system but we could not make our room cooler, the temp. stayed at 74 regardless of our programing. Needless to say we were very uncomfortable for the night, we are custom to sleeping in a cooler room. The hotel was interesting but I don't think we will return. Just watch out for "Sally" if you ever call at night for linens.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Telicogirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hectorvenegas, General Manager at Menger Hotel, responded to this review, 22 February 2012
Thank you for advising Trip Advisor of your recent stay. Our hotel was built in 1859 and is the oldest continuous operating hotel west of the Mississippi. We have experienced many changes throughout the years and have enjoyed the ghost sighting stories of many of our guests.

We regret that you were uncomfortable during your stay and hope that when the opportunity for you to return to San Antonio arises, you will reconsider to experience the Historic Menger Hotel once again.

Best regards,
Hector R. Venegas
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pasadena, Texas
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 14 February 2012

A wonderful historic hotel in a the middle of town a short distance from the Alamo.

  • Stayed August 2011, travelled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Eric F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hectorvenegas, General Manager at Menger Hotel, responded to this review, 15 February 2012
Taking the time to share your experience with Trip Advisor is truly appreciated.
We strive to have all our guests leave with fond memories and are pleased the hotel and the efforts of the ladies and gentlemen of our staff met your expectations.

We hope on your next trip to San Antonio, you will once again choose to stay at the Historic Menger Hotel.

Best regards,
Hector R. Venegas
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level 3 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 13 February 2012

My husband has stayed at the Menger several times and has always liked it, and this was my first stay. My husband checked in a couple days before me and I joined him for the weekend. We stayed in the older part of the hotel. The hotel has a lot of charm and history and it's fun walking around exploring. The lobby of the hotel is very pretty, and there is a beautiful garden area and pool area.

Our room was comfortable and decorated nicely, and all the linens very clean. However, I really didn't care for the bathroom. It was very hard to get a steady temperature from the sink or the shower. On our last morning, the water kept going from scalding to cold during the entire shower. The shower head was also very low, at 5'7" I had to bend down to use it. The tub was also missing its drain, there was just a hole in the porcelain where it used to be. One of my biggest issues was the filthy blinds in the bathroom. They looked like they had never been cleaned and were full of dust and dirt. The window sill, however, didn't have a speck of dust, so we had a nice place to put our toiletries.

The hotel staff was very friendly. Everyone I passed in the halls said hello and the front desk was very helpful, especially in recommending a place to get a good quality cowboy hat.

The hotel has a great location, across the street from the Alamo and a block or so from the Riverwalk.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pamcarreira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hectorvenegas, Owner at Menger Hotel, responded to this review, 15 February 2012
Thank you for advising Trip Advisor of your experiences during your stay at the Historic Menger Hotel.

Please accept my apologies for the lack of cleanlines and the water temperature fluctuation.
I have met with the ladies and gentlemen of our staff and appropriate action has been taken to ensure this does not occur in the future.

We hope when the oportunity once again arises, the Historic Menger Hotel will be your hotel of choice.

Best regards,
Hector R. Venegas
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Menger Hotel

Property: Menger Hotel
Address: 204 Alamo Plz, San Antonio, TX 78205-2687
Phone Number:
Region: United States > Texas > San Antonio
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in San Antonio
#74 Romantic Hotel in San Antonio
#84 Family Hotel in San Antonio
#104 Business Hotel in San Antonio
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Menger Hotel 3.5*
Number of rooms: 316
Official Description (provided by the hotel):
Historic 1859 hotel next to Alamo, 1 block from Riverwalk. Originally built in 1859, The Menger Hotel is located in central San Antonio, one block from the famed Riverwalk, the Children's Museum, and the Buckhorn Museum. Nearby points of interest also include the Rivercenter Mall, Henry B. Gonzalez Convention Center, and San Antonio Central Library. The hotel's Colonial Room Restaurant serves American regional cuisine for breakfast, lunch, dinner and brunch. The historic Menger Bar, a replica of London's House of Lords Pub, features cherry paneling and booth seating. Room service is also available.The Menger Hotel's tropical courtyard garden looks out onto an outdoor heated pool. On-site recreational amenities also include a spa tub, a sauna, and a fitness facility with cardiovascular equipment. The full-service Alamo Plaza Spa offers spa treatments including massages, scrubs, facials, and a Finnish sauna. More than 11,618 square feet of flexible function space accommodates up to 750 guests and includes the Plaza Ballroom, 9 meeting and conference rooms, poolside rooms, and a terrace that overlooks the Menger Court. Valet parking is available (surcharge). Complimentary wireless Internet access is offered in all public areas. The Menger Hotel is a smoke-free property.Built in 1859, the five-story Menger Hotel is next to the Alamo and just one block from the Children's Museum and the shops at the Riverwalk; the arts community of La Villita is four blocks away. The hotel features the Colonial Room Restaurant and the historic Menger Bar, a replica of London’s House of Lord’s Pub. Additional amenities include an outdoor pool, a spa tub, and a spa offering European-style treatments. ... more   less 
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Also Known As:
Menger Hotel San Antonio, Texas

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