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“Exceptional Historical Hotel, Location, Location!”
Review of Menger Hotel

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Menger Hotel
Ranked #23 of 358 Hotels in San Antonio
Certificate of Excellence
Reviewed 9 March 2012

We have returned home from our stay at the Menger Hotel and wanted to share our experience. The room was comfy and quiet and of course, we always enjoy being adjacent to the Alamo and the Riverwalk. The staff had a great "Can do" attitude.Don't miss the Menger Bar, one can feel the presence of Teddy Roosevelt and his Rough Riders. Try the Colonial Restaurant for a made to order omelet and an excellent Bacon Cheeseburger and fries,

Since we were attending "Dawn at the Alamo" and needed to be on the Alamo grounds at 5:30 am, it worked beautifully to stay at the Menger.

The Menger is a must stay location for those seeking an exceptional historical hotel accommodations, and location, location.

  • Stayed: March 2012, travelled on business
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1  Thank Judy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hectorvenegas, General Manager at Menger Hotel, responded to this reviewResponded 12 March 2012

We appreciate you taking the time to share your delightful experience with Trip Advisor.

The Historic Menger Hotel's location across the street from the Alamo and very close to other historical sites throughout the city provides our guests with the opportunity to epxerience a memorable visit to downtown San Antonio.

We will share our comments with the ladies and gentlemen of our staff as reinforcement of our commitment to our history and guest satisfaction.

We look forward to your return to the Historic Menger Hotel when your travels bring you back to San Antonio.

Best regards,
Hector R. Venegas

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2,119 - 2,125 of 2,528 reviews

Reviewed 7 March 2012

We stayed at this hotel for a wedding. YUCK. The bathroom was dirty and incredibly outdated. The shower head put out about 5% of the water coming through the tap and it alternated between scorching and ice cold. We could hear everything in the room next door. I've staying in nicer chain hotels (Super 8). Everyone at the wedding reception was talking about how sub-par their rooms were and laughing about the showers. The front desk was completely disorganized and couldn't even provide a recommendation for a Mexican breakfast - in SAN ANTONIO?!! Stay somewhere else!

  • Stayed: March 2012, travelled as a couple
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1  Thank kpemomof3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hectorvenegas, General Manager at Menger Hotel, responded to this reviewResponded 12 March 2012

We truly regret that we did not have an oportunity to address your concerns during your stay. Our goal is to have every guest leave with fond memories and we apologize that your expectations were not met.

We hope when the opportunity arises for you to return to San Antonio, you will once again consider the Historic Menger Hotel.

Best regards,
Hector R. Venegas,
General Manager

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Reviewed 5 March 2012

This is a classic hotel, worth visiting even if you can't affort to stay here. It evokes the beauty and glamour of a bygone era. Located almost next door to The Alamo, it was built only 23 years after the fall of The Alamo.

The original loby contains a fantastic stained-glass ceiling surrounding an atrium of rooms. The outside courtyard is a sight to behold! It is fun to wander through here, enjoying the historic pictures and artifacts. There is even a historic ghost hauting the hotel. The hotel itself is charming and updated without becoming another bland, generic hotel. Everyone in guest services are very polite and helpful even if you are just touring the hotel. This is a first class place! HIGHLY RECOMMEND for its unique character.

Stop by the Teddy Roosevelt Bar, where Rough Riders were recruited -- see my separate review of the Menger Bar.

Room Tip: Stay in the older section, preferrably a room overlooking the old original lobby. Ask to see the ha...
See more room tips
  • Stayed: February 2012, travelled with friends
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2  Thank CynthiafromOhio2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hectorvenegas, General Manager at Menger Hotel, responded to this reviewResponded 7 March 2012

It is truly delightful when a guest shares their experience with Trip Advisor.
We are pleased that our staff efforts are recognized.
Your message will be shared with teh ladies and gentlemen of our staff.
We hope when the opportunity arises for you to return to San Antonio, you will once again select the Historic Menger Hotel as your loging choice.

Best regards,
Hector R. Venegas

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Reviewed 4 March 2012

It is true the walls are paper thin, you can hear the water pipes when the people next door are flushing the toilet or taking a shower. We tried to drown out their conversations by turning up the TV. On the upside the hotel is across the street from the Alamo, you can also access the river enter mall thru an entrance on the side of the hotel. There are no frills inside the rooms but you pay for location and the historic aspect of the hotel.

  • Stayed: March 2012
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Thank Sage100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hectorvenegas, General Manager at Menger Hotel, responded to this reviewResponded 5 March 2012

We appreciate you taking the time to share your comments with Trip Advisor.

We strive to have all of our guests leave with fond memories and regret that we did not meet your expectations..

When the opportunity arises for you to return to San Antonio, we hope that you select the Historic Menger Hotel as your lodging choice.

Best regards,
Hector R. Venegas
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 February 2012

I had long dreamed of staying in The Menger and was first granted that privilege on my honeymoon several years ago. Now, it's a place for our family. Our first night there was miserable! (Now, this may sound like it's going to be a bad review, but it's not!) We were in the King Suite (which is stunning), but the bed was way too hard for our liking. We actually pushed 2 of the gorgeous Victorian sofas/settees together to spend the rest of the evening! The next morning, the manager stopped us in the hallway to ask how our stay was. We were honest about the bed. The next thing we knew they were offering to switch rooms and we accepted. We were promptly escorted to the new part of the building, straight to the Presidential Suite! After the initial shock, we rushed downstairs to explain that there was no way we could afford such luxury (we were saving every penny to buy a home). The manager graciously said "Your wedding night was ruined. This is the least we can do. There's no additional charge." For the rest of our stay we were treated like royalty! What a memory!! We have since returned to San Antonio many times. We have tried other hotels, but you will usually find our family at The Menger. The staff is incredible and we've found that we are always treated just as well as we were that first time. Also, we always request the Victorian section. We've never been disappointed. What minor flaws there are only add to it's charm. And I'll add that the restaurant is fabulous. If you get the chance to visit a Christmas, it's beautiful! We always look for the ghost, but so far we never seen one. :)

  • Stayed: December 2011, travelled with family
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2  Thank Bexar1836
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 February 2012

I don't know what the other people are talking about. It is a lovely hotel. Rich with history and lovely atmosphere. My family and i are planning another vacation to the Menger this summer. You can't beat the price and location.

  • Stayed: June 2011, travelled with family
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1  Thank Melinda V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hectorvenegas, General Manager at Menger Hotel, responded to this reviewResponded 1 March 2012

We appreciate you taking the time to share your comments with Trip Advisor.
It is rewarding when a guest takes the time to recognize the efforts of the ladies and gentlemen of our staff and our preservation efforts for the Historic Menger Hotel.

We look forward to your return.

Best regards,
Hector R. Venegas
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 February 2012

Stayed for three nights mid-February on a Priceline reservation. Given a room with a double bed facing the pool in the original section of the hotel. There is a difference between an historic hotel and an old hotel. This place tends more to the historic but in some ways it's just old. The lobby area is terrific with lots of tourists walking through, looking at pictures hung on the walls and admiring the antique furniture. My room on the fourth floor had squeaking floor boards, scratched up furniture but a super tiled bathroom. The walls were so thin that I could hear my neighbors making love.
So, all in all, the public spaces are certainly worth visiting, but the original bed rooms could use some fixing up.
Did not use the restaurant. Staff were very pleasant and helpful.
Fitness Center leaves a lot to be desired (the few pieces of equipment are poorly maintained) and the business center charges for all computer usage except for printing a boarding pass.
Location, of course, is the best!

Room Tip: If you are a light sleeper, be sure to request a room in one of the newer sections.
See more room tips
  • Stayed: February 2012, travelled solo
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1  Thank DavidPortland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hectorvenegas, General Manager at Menger Hotel, responded to this reviewResponded 24 February 2012

Mr. Portland:

I would like to thank you for responding to Trip Advisor regarding your stay.

As you noted, the historical guest room section does have very unique characteristics of an older building. We are pleased to announce that a renovation of our guest rooms will occur within the next year and we look forward to the changes.

Mr. Portland, when the opportunity for you to return to San Antonio occurs, we hope you will ocne again select the Historic Menger Hotel.

Best regards,
Hector R. Venegas
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Menger Hotel

Address: 204 Alamo Plz, San Antonio, TX 78205-2687
Phone Number:
Region: United States > Texas > San Antonio
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in San Antonio
#74 Romantic Hotel in San Antonio
#84 Family Hotel in San Antonio
#104 Business Hotel in San Antonio
Price Range: £108 - £199 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Menger Hotel 3.5*
Number of rooms: 316
Official Description (provided by the hotel):
Historic 1859 hotel next to Alamo, 1 block from Riverwalk. Originally built in 1859, The Menger Hotel is located in central San Antonio, one block from the famed Riverwalk, the Children's Museum, and the Buckhorn Museum. Nearby points of interest also include the Rivercenter Mall, Henry B. Gonzalez Convention Center, and San Antonio Central Library. The hotel's Colonial Room Restaurant serves American regional cuisine for breakfast, lunch, dinner and brunch. The historic Menger Bar, a replica of London's House of Lords Pub, features cherry paneling and booth seating. Room service is also available.The Menger Hotel's tropical courtyard garden looks out onto an outdoor heated pool. On-site recreational amenities also include a spa tub, a sauna, and a fitness facility with cardiovascular equipment. The full-service Alamo Plaza Spa offers spa treatments including massages, scrubs, facials, and a Finnish sauna. More than 11,618 square feet of flexible function space accommodates up to 750 guests and includes the Plaza Ballroom, 9 meeting and conference rooms, poolside rooms, and a terrace that overlooks the Menger Court. Valet parking is available (surcharge). Complimentary wireless Internet access is offered in all public areas. The Menger Hotel is a smoke-free property.Built in 1859, the five-story Menger Hotel is next to the Alamo and just one block from the Children's Museum and the shops at the Riverwalk; the arts community of La Villita is four blocks away. The hotel features the Colonial Room Restaurant and the historic Menger Bar, a replica of London’s House of Lord’s Pub. Additional amenities include an outdoor pool, a spa tub, and a spa offering European-style treatments. ... more   less 
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Also Known As:
Menger Hotel San Antonio, Texas

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