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“Excellent stay”

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The Westin Riverwalk, San Antonio
Ranked #6 of 358 Hotels in San Antonio
Certificate of Excellence
Reviewed 21 May 2012

Stayed at the Westin Riverwalk 5/3-5/5. When we checked into the room it seemed hot but we figured the a/c was off. We left for dinner and when we came back the room was still really hot. We called and maintenance came up. Turns out the a/c was broken in that room. The maintenance man could not have been kinder or more attentive. While he looked at the a/c he had drinks brought up and then when it was discovered that they couldn't fix it that night, he personally called to have our room changed. Then after we moved down the hall to another room he came by to make sure that all was ok. We tried to give him a tip for all his help and he wouldn't accept it. The new room was great, and cool. The Westin has a real gem in this man. Everyone was very friendly and helpful during our stay. The location is perfect and overall was an excellent stay. The rooms seem a little older but the service was amazing and more than made up for anything. Definitely recommend!

  • Stayed: May 2012, travelled as a couple
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Thank Tulip789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,114 - 3,120 of 4,124 reviews

Reviewed 21 May 2012

I was there on a site visit recently. This is a great place. I would like to make a shout out to one particular staff-- Oscar at the valet. He is the one who asked me to review my experience. I appreciate his attention to details. Thank you Oscar.

The front desk staff were very attentive and make sure the line moved and needs were met.

Room Tip: The Junior Suites are amazing.
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  • Stayed: May 2012, travelled on business
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Thank C R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JamiChampagne, Director of Rooms at The Westin Riverwalk, San Antonio, responded to this reviewResponded 10 October 2012

Thank you taking the time to give us your valuable feedback about your experience at The Westin Riverwalk, C R. Thank you for pointing out all the positives of the hotel. Oscar is thankful he was able to make your visit even better. Thank you for staying with us and we hope to see you again.

Jami Champagne.

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Reviewed 21 May 2012

A quick note for future guests. The room was wonderful and the staff all very attentive, except for the restaurant. A Sunday brunch turned into a challenge when the not very busy restaurants harried waiter failed to refresh, coffee's and beverages and to not put in my travel companion's breakfast order.

I had gone to the buffet and had a fruit plate while waiting for the kitchen to complete the ordered item that didn't appear for half an hour. When inquiries were made the waiter rushed to the kitchen and then returned telling us the line chef was very busy and he apologized. It was quite apparent the order was never put in, because when it did come out it had none of the garnishes expected. Meanwhile, I was back at the buffet for the scrambled eggs and they had the consistency of powdered.

The waiter didn't charge for my buffet, nor I noticed for the table next to us who had a similarly unsatisfying experience.

Great hotel, great location, not great breakfast brunch.

Room Tip: The room not on the Riverwalk side as quiet and bright. Although I was not overlooking the Riverwalk...
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  • Stayed: May 2012, travelled as a couple
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Thank SoloTx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 May 2012

Be sure to ask for a balcany over looking the Riverwalk, that's worth the price of the room. Just beautiful. All of the staff was very friendly and helpful. The rooms were clean. Beds were not very comfortable. We had three people staying in a room that would sleep four and we kept running out of wash rags. Well my boyfriend called downstairs to request more, we left the room for about 5 hours and come back and there is still no wash cloths. He had to go downstairs and not so politely ask them to get us wash cloths ASAP. This time they were there within 10 min. But for the price of the room we shouldn't have had to ask twice. Within walking distance of course to the Riverwalk, restaurants and shopping. We will stay there again. And the Itailian food restaurant in the hotel is EXCELLENT!!!

  • Stayed: May 2012, travelled with family
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Thank smilesalot63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JamiChampagne, Director of Rooms at The Westin Riverwalk, San Antonio, responded to this reviewResponded 10 October 2012

Thank you for taking the tie to give us your valuable feedback about your experience at The Westin Riverwalk, SmilesALot63. Thank you for pointing out all the positives of the hotel from the room to the helpfulness of your staff. We apologize for the issues with housekeeping. We have changed our housekeeping policies. Thank you for staying with us and we hope to see you again.

Jami Champagne.

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Reviewed 21 May 2012

I give 4 stars to the hotel for its total amenity package and perfect location on the River. More extraordinary was Associate Michelle Pena who gets 5 stars for going way beyond the call of duty to insure all the special TLC was handled. Fabulous experience mostly because of Michelle.

Room Tip: Pay the $50 bucks to upgrade to a riverview...
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  • Stayed: May 2012, travelled with family
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Thank joe k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 May 2012

What a great hotel. The rooms were very nice, clean, and tastefully decorated. The beds were comfortable and the shower is fabulous! I had breakfast in the Zocca restaurant on the Riverwalk level and everyday was an absolute delight. The staff, especially Azalea Silva (a hostess), was outstanding as was the food. I will definitely stay there again!

Room Tip: If you want a view of the Riverwalk, be sure to ask for one at check-in. The street side could be n...
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  • Stayed: May 2012, travelled on business
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Thank sharrellk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 May 2012

They train them right here. They go above and beyond without seeming stiff. Genuine frendliness and caring for the guests. See Jaime at the bar in Zocca!

Room Tip: Ask for a river view if you want to spring the extra $20. DO NOT get the 4th floor - lots of traffi...
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  • Stayed: May 2012, travelled with friends
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Thank Monica S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Westin Riverwalk, San Antonio

Address: 420 W Market Street, San Antonio, TX 78205-2920
Phone Number:
Region: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in San Antonio
#3 Romantic Hotel in San Antonio
#4 Luxury Hotel in San Antonio
#4 Family Hotel in San Antonio
#4 Business Hotel in San Antonio
Price Range: £130 - £315 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Riverwalk, San Antonio 4*
Number of rooms: 473
Official Description (provided by the hotel):
Located on the world famous Riverwalk in San Antonio, The Westin Riverwalk is in the perfect location to relax and recharge. Expect a warm welcome when you visit our hotel. ... more   less 
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Also Known As:
The Westin Riverwalk Hotel San Antonio
Westin Hotel San Antonio
Westin San Antonio
Westin Riverwalk
San Antonio Westin
The Westin Riverwalk, San Antonio Texas

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