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All reviewseugene schlaffzocca restaurantthe riverheavenly bedcorner suiteroom servicebeautiful hotelvalet parkingthe entire staffconvention centerriverwalkconciergespgconferenceassociatealamobalconies
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Reviewed 28 July 2013

Lots of nice things about this hotel, rooms are decent sized, common areas are comfy for relaxing, reading, or socializing. The staff were very nice and helpful. The concierge (Jose) gave us lots of advice as this was our first time to San Antonio and was very helpful offering us bottles of water before we departed on our tour around the city. We also enjoyed sitting in the restaurant overlooking the Riverwalk. On Saturdays the Riverwalk can be kind of noisy and crowded, but the section adjacent to the Westin is much more low key and less crowded. Our server Jesse was kind and attentive.

We paid extra for a Riverwalk view with balcony but I am not sure it was worth it. The River is narrow and across the way was a rather industrial looking parking garage. So not much of a view from the 4th and 5th floors (unless you like looking at parking garages) Also we were disappointed that our "balcony" was really just a small cement strip outside of the sliders in our room (maybe a foot out) with a railing. Not what I would consider a balcony as you could not walk or sit on it.

I would definitely stay here again. Overall we enjoyed our stay and the service distinguished this hotel. However, I would just be a bit more savvy about my room selection to make sure any room premium I am paying is actually worth it.

Stayed: May 2013
2  Thank Susan91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
executiveoffice1667, General Manager at The Westin Riverwalk, San Antonio, responded to this reviewResponded 2 August 2013

Thank you susan91, for taking the time to give us your valuable feedback on your stay at the Westin Riverwalk. Thank you for pointing out various aspects of our property from our location to the excellent staff. I am also happy Jose was able to make your stay even more comfortable. We do offer rooms with bigger balconies. On your next visit feel free to request for one. Thank you for staying with us and we hope to see you again.

Bill Petrella
General Manager

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Reviewed 26 July 2013

I loved everything about this hotel. The staff was friendly and the hotel was super clean. Located off the River Walk, it is centrally located and within walking distance to great restaurants and bars in addition to the Alamo and city bus tour stops. I would definitely stay here again.

  • Stayed: June 2013, travelled with friends
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1  Thank kristaketter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
executiveoffice1667, General Manager at The Westin Riverwalk, San Antonio, responded to this reviewResponded 2 August 2013

Thank you Kristaketter, for taking the time to give us your valuable feedback on your stay at the Westin Riverwalk. Thank you for pointing out various positive aspects of the hotel from the location to our exceptional service. Thank you for staying with us we hope to see you again.

Bill Petrella
General Manager

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Reviewed 25 July 2013

I recently attended a conference. The accomodations were outstanding and very comfortable. The last night there I hurt my foot, by my own fault. The staff was exceptional and extremely helpful in assisting me. I'm extremely grateful for Amanda with Security for her attentiveness and support, especially going out of her way to bring ice and an ace bandage. Joe and Bowie assisted with my checking out and loading my vehicle. They and everyone from Wendy the receptionist, to the engineering manager, Leo were extremely helpful and professional in making sure I was okay and helping me checking out smoothly. I even got a follow up call from Amanda the next day to make sure I was doing okay. Thank you all for making a difference and making my stay as comfortable as possible. I look forward to returning to the Westin Riverwalk.

  • Stayed: July 2013, travelled on business
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Thank MSS26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
executiveoffice1667, General Manager at The Westin Riverwalk, San Antonio, responded to this reviewResponded 2 August 2013

Thank you MSS26 for taking the time to give us your valuable feedback on you stay at the Westin Riverwalk. I am happy you are doing better from your hurt foot. I am also delighted to know our amazing associates went above and beyond to make sure the remainder of your trip went smoothly all thanks to Amanda, Joe, Bowie and Leo. Thank you for staying with us and we hope to see you again.

Bill Petrella
General Manager

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Reviewed 24 July 2013

i just want to compliment matt at the front desk. what a nice helpful person. then i met eugene and he introduced himself and bought me a coffee. naren treated us great too. i never do surveys but i was so impressed again(my second time here). everyone treats u wonderful. thanks u all for making my trip awesome. matt you were amazing!

  • Stayed: July 2013, travelled with friends
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Thank kristen k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
executiveoffice1667, General Manager at The Westin Riverwalk, San Antonio, responded to this reviewResponded 2 August 2013

Thank you Kristen, for taking the time to give us your valuable feedback on your stay at the Westin Riverwalk. Thank you for pointing out various positive aspects of the hotel such as the impeccable service. I am glad Matt, Eugene and Naren were top notch and made your stay even better. Thank you for staying with us and we hope to see you again.

Bill Petrella
General Manager

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Reviewed 23 July 2013 via mobile

Overall, stay was great. We would really like to thank Daniel V, Maria R and Eugene Schlaff for providing excellent service over our stay! These individuals saved what would have been a less than exceptional experience. Their genuine care for our well being exceeded our expectations! thank you so much! Look forward to visiting again!

  • Stayed: July 2013
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Thank Michaelbrsf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
executiveoffice1667, General Manager at The Westin Riverwalk, San Antonio, responded to this reviewResponded 2 August 2013

Thank you Michaelbrsf, for taking the time to give us your valuable feedback on your stay at the Westin Riverwalk. Thank you for pointing our various positive aspects of the hotel such as the impeccable service. I am elated that Daniel, Maria and Eugene were able to make your stay even better. Thank you for staying with us and we hope to see you again.

Bill Petrella
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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