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Reviewed 31 July 2013

This is a very nice hotel. Its on the Riverwalk, but on the quiet portion of the river. We enjoyed our room with balcony and view of Riverwalk. The service was very good and the location is an easy walk to everything of interest downtown. Our room rate did not include breakfast so I can't comment on that.

Room Tip: A riverview with balcony is nice
  • Stayed: July 2013, travelled as a couple
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Thank cooperlynx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
executiveoffice1667, General Manager at The Westin Riverwalk, San Antonio, responded to this reviewResponded 7 August 2013

Thank you Cooperlynx, for taking the time to give us your valuable feedback on your stay at the Westin Riverwalk. Thank you for pointing out many positive aspects of the hotel from the service to the location. Thank you for staying with us and we hope to see you again.

Bill Petrella
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2013

The quality of the hotel is very nice and might make for a great business hotel. However, there were a number of things that didn't add up for me from a personal vacation perspective. First this hotel isn't on the touristy part of the Riverwalk, despite the name of the hotel. Our room was advertised as having a riverwalk view, which was technically true, but the view is really of the parking lot 40 ft across outside your window. If you are on your small balcony looking straight down you see the river but note that to get to the great restaurants on the Riverwalk you need to walk 2-3 blocks. Second, note that parking is $35/day extra. Third, at least on the weekends, they seemed overwhelmed. Our safe battery ran out and it took 2 calls to get it fixed. When we called to get 2 wine glasses for our room it took an hour for them to be delivered. Small things like there was only 1 individual coffee for the morning rather than 2. (The 3rd day they corrected this). Again, it is a very good quality hotel but if you appreciate service and the overall experience, I would give this hotel 2 stars).

  • Stayed: July 2013, travelled with family
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Thank Travelelmundo100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
executiveoffice1667, General Manager at The Westin Riverwalk, San Antonio, responded to this reviewResponded 7 August 2013

Thank you Travelelmundo, for taking the time to give us your valuable feedback on your stay at the Westin Riverwalk.

Thank you for pointing out a few positives such as the quality of our hotel. An apology, at this point, would not make up for the numerous lapses in service you experienced while staying at our hotel. It is never our goal to inhibit the stay of our guests.

Our operational teams were astounded to read that you experienced so many mishaps during your stay at our property. I can assure you that your experience, albeit discouraging, was not indicative of the quality of service we typically provide.

Thank you for your feedback and we welcome the opportunity to demonstrate that we are able to provide the quality of service you have every right to expect from the Westin Riverwalk.

Bill Petrella
General Manager

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Reviewed 30 July 2013

We arrived and got our beautiful rooms - we didn't have a view....just a parking garage across the street, but it was a convenient location. The concierge told us that even though we could take the elevator down to the riverwalk, we couldn't walk towards the main shopping/restaurant area of the rverwalk, because we had to climb up and walk around La Villita? At any rate, we only had to walk one and a half blocks to Casa Rio, and Schilo's and only 2.5 blocks to the Mall, Alamo, and the IMAX and AMC Theaters. The beds are indeed heavenly.....I didn't even feel anything when my sister-in-law rolled over.....good thing! :)

Room Tip: I think you have to pay extra for a balcony overlooking the river - but they didn't look out over much of the river.....all the rooms are good.
  • Stayed: July 2013, travelled with friends
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Thank Cindy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
executiveoffice1667, General Manager at The Westin Riverwalk, San Antonio, responded to this reviewResponded 2 August 2013

Thank you Cindy M, for taking the time to give us your valuable feedback on your stay at the Westin Riverwalk. Thank you for pointing out various positive aspects of the hotel from the heavenly bed to the location of our property. Thank you for staying with us and we hope to see all the ladies again.

Bill Petrella
General Manager

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Reviewed 30 July 2013

We stayed here with our family for four nights, and couldn't be happier! Great location, great service, great place!

The rooms were clean and far more spacious than we'd expected. The bathrooms were beautifully appointed. The beds were comfortable, the linens luxurious. Our room had a balcony overlooking the riverwalk, which was lovely.

The staff were all courteous and very helpful. The concierge went to great lengths to help us arrange for massages, discounts for area attraction tickets, and even produced a crib and stroller for our stay; had we asked, they would also have been able to provide us with a potty chair and step stool for the littlest.

The restaurant offered a fantastic breakfast buffet, including omelets to order, as well as a delicious sit-down menu; dinner was delicious, served alongside the river with ducks and carp eager companions.

Everything during our stay was, without exception, perfect. We will definitely stay again.

Room Tip: The riverwalk view is excellent.
  • Stayed: July 2013, travelled with family
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Thank Sarah W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
executiveoffice1667, General Manager at The Westin Riverwalk, San Antonio, responded to this reviewResponded 2 August 2013

Thank you Sarah, for taking the time to give us your valuable feedback on your stay at the Westin Riverwalk. Thank you for pointing out various positive aspects of the hotel from the cleanliness of the rooms to the exceptional service you received. Thank you for staying with us and I am elated to know that everything was perfect. We can't wait to have your family again.

Bill Petrella
General Manager

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Reviewed 30 July 2013

The perfect Hotel with the perfect Service while enjoying the RiverWalk with your family while on vacation. The hotel staff is second to none as they did a superb job as always. That's why we'll always return to the Westin RiverWalk again-

Room Tip: Every room is a great one especially with a balcony view of the RiverWalk...
  • Stayed: July 2013, travelled with family
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Thank DTV007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
executiveoffice1667, General Manager at The Westin Riverwalk, San Antonio, responded to this reviewResponded 2 August 2013

Thank you DTV007, for taking the time to give us your valuable feedback. Glad to hear that you rated us as perfect also. Thank you for staying with us and we hope to see you again.

Bill Petrella
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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