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“Best hotel I've stayed in on the River Walk!!”

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The Westin Riverwalk, San Antonio
Ranked #5 of 358 Hotels in San Antonio
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Best hotel I've stayed in on the River Walk!!”
Reviewed 7 August 2013

Everyone at this hotel have been nothing but gracious! Jaime, manager of the Zocca Restaurant, was especially accommodating. Would definitely recommend this hotel!! It is fairly close to most downtown attractions. There is easy access to the River Walk and it is on the quieter portion of the river. If you stay here you won't be sorry.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Whitepig63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
executiveoffice1667, General Manager at The Westin Riverwalk, San Antonio, responded to this review, 20 August 2013
Thank you Whitepig63, for taking te time to give us your valuable feedback on your stay at The Westin Riverwalk. Thank you fro also pointing out various positive aspects of the hotel from the location to the service. I am also happy that Jaime was able to make your stay even more special. Thank you for staying with us and we hope to see you again.

Bill Petrella
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (1,179)
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Capitola, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 August 2013

I called to arrange travel accommodations for family and was overwhelmingly surprised to find there trip being memorable wasn't just important to me but also to The Westin. Ingrid Schmidt the Executive Assistant at the hotel went out of her way to make sure everything was as magical and perfect as it could be. No hiccups no false promises just great customer service.. yes it does still exist, you can find it at The Westin Riverwalk.

  • Stayed August 2013, travelled with family
    • Service
Helpful?
1 Thank Alexis D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
executiveoffice1667, General Manager at The Westin Riverwalk, San Antonio, responded to this review, 20 August 2013
Thank you Alexis, for taking the time to give us your valuable feedback on your stay at The Westin Riverwalk. Thank you for pointing out various positive aspects of the hotel from the ambiance to the wonderful service. I am very elated that Ingrid was able to make your day special. Thank you for staying with us and we hope to see you again.

Bill Petrella
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 August 2013

Overall the Westin is a really nice place in a really nice location. The cab ride from the airport was more $$ than I thought so an airport shuttle would be a nice feature. I would gladly stay at the Westin again when I come back!

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Leigh Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
executiveoffice1667, General Manager at The Westin Riverwalk, San Antonio, responded to this review, 20 August 2013
Thank you for taking the time to give us your valuable feedback on your stay at The Westin Riverwalk. Thank you for staying with us and we hope to see you again.

Bill Petrella
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scottsdale, Arizona
Level 5 Contributor
63 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 7 August 2013 via mobile

A 3 day getaway weekend on the San Antonio Riverwalk. Very nice hotel with elegant public spaces. Service was hit or miss due to understaffing, but excellent when implemented. Rooms are spacious, clean, and well appointed. The best feature is their trademark "Heavenly Bed Ensemble." Will return.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Greg W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
executiveoffice1667, General Manager at The Westin Riverwalk, San Antonio, responded to this review, 19 August 2013
Thank you GasDoc, for taking the time to give us your valuable feedback on your stay at The Westin Riverwalk. Thank you for pointing out a few positive aspects of the hotel from the rooms to the ambiance. Thank you for staying with us and we hope to see you again.

Bill Petrella
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 6 August 2013

Westin Riverwalk is our favorite place to stay. It is warm and inviting, beautifully appointed, the rooms are quiet and private and the service and hospitality are first class. Always our first choice when planning a trip to San Antonio.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mfaull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
executiveoffice1667, General Manager at The Westin Riverwalk, San Antonio, responded to this review, 19 August 2013
Thank you Mfaul, for taking the time to give us your valuable feedback on your stay at The Westin Riverwalk. Thank you all the positive remarks. Thank you for staying with us and we hope to see you again.

Bill Petrella
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Annapolis, Maryland
Level 3 Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 5 August 2013

The Westin was a good choice for a business trip - the lobby is comfortable, the rooms well appointed, and the airconditioning ( it was 103 degrees outside) worked quite well.
The restaurant/bar on the Riverwalk level is a comfortable place to eat or just hang out.
The few details -- seemed the concierge was often not on duty - just when you needed advice on where to go for dinner, or other information. The bellmen often helped out, however, The tiny gift shop - the only place in the hotel to get a water or a soda o to take to your room or on a walk, was frequently unattended.

Definitely a nice hotel, and I would stay again.

Room Tip: I paid more for a Terrace Room to have a seating area outside. Enjoyed it, but with the nice seating...
See more room tips
  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gogoanywhere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
executiveoffice1667, General Manager at The Westin Riverwalk, San Antonio, responded to this review, 13 August 2013
Thank you gogoanywhere for taking the time to give us your valuable feedback on your stay at the Westin Riverwalk. Thank you for pointing out various positive aspects of the property. Thank you for staying with us and we hope to see you again.

Bill Petrella
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jenks, Oklahoma
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 August 2013 via mobile

Overall good experience. Airport shuttle would be nice! Location is good as it is just far away enough from the noise of the bar/restaurant area but everything is accessible. I would definitely recommend the Westin!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dannoxa3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
executiveoffice1667, General Manager at The Westin Riverwalk, San Antonio, responded to this review, 13 August 2013
Thank you for staying with us Dannoxa3 and taking the time to give us your valuable feedback on you stay at the Westin Riverwalk. Thank you for staying with us and we hope to see you again.

Bill Petrella
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Riverwalk, San Antonio

Property: The Westin Riverwalk, San Antonio
Address: 420 W Market Street, San Antonio, TX 78205
Phone Number:
Region: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in San Antonio
#3 Romantic Hotel in San Antonio
#3 Luxury Hotel in San Antonio
#4 Family Hotel in San Antonio
#4 Business Hotel in San Antonio
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Westin Riverwalk, San Antonio 4*
Number of rooms: 473
Official Description (provided by the hotel):
Located on the world famous Riverwalk in San Antonio, The Westin Riverwalk is in the perfect location to relax and recharge. Expect a warm welcome when you visit our hotel. ... more   less 
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Also Known As:
The Westin Riverwalk Hotel San Antonio
Westin Hotel San Antonio
Westin San Antonio
Westin Riverwalk
San Antonio Westin
The Westin Riverwalk, San Antonio Texas

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