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“Ingrid Schmitt”

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The Westin Riverwalk, San Antonio
Ranked #6 of 354 Hotels in San Antonio
Certificate of Excellence
San Angelo, Texas
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Ingrid Schmitt”
Reviewed 30 December 2013

Never have I been called the day before my scheduled arrival at a hotel to ask if everything was alright and was this a special occasion. Never have I been called after checkin to see if the room was satisfactory. After I told Ms. Schmitt we were celebrating our anniversary, she ask "how many years?" When I told her "62 years," she was very congratulatory. The next evening after our walk and river boat ride, we returned to our room to find a bottle of chilled champagne, some candy and strawberries on a square of tile written "Happy 62nd Anniversary"! This was the high spot of our Anniversay weekend. Thank you Ingrid

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
3 Thank tbeauch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review, 5 January 2014
Hello tbeauch,
First of all, let me also congratulate you on 62 years!

Thank you for taking the time to post such positive comments and for telling us about Ingrid. We're certainly lucky to have her on our staff.

Thank you for staying with us and we hope to see you again soon!

Bill Petrella
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,965 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Del Rio, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 December 2013

We held our daughters wedding reception at the Westin Riverwalk. I can't say enough about the service and facilities, it was exceptional, from soup to nuts. Our vendor coordinator Brooke was outstanding, she kept everything organized with our large number of guests, 2 bands, photographers and florists. The bartenders and waiters were ultra courteous and naturally friendly. I wish I could mention all the names of the staff but those that standout are Jose Alvarado, JR Vasquez from guest services, Eugene Schlaff executive steward and Chris Aguilar security.
I normally don't take time to write reviews, but the team at Westin made my daughters wedding so perfect and WOW'ed both families so completely that I felt a review was more than warranted-Thank you Westin.

  • Stayed December 2013, travelled with family
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    • Cleanliness
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Helpful?
1 Thank Teresa G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level Contributor
3 reviews
Reviewed 29 December 2013 via mobile

Thank you Clarissa for your personalized service. Your patience and extra care given to our children allergy needs made us your fan. We will definitely stay at Westin on our future trips. You are the best chef in San Antonio.

Happy Holidays,

Chhabra Family

Stayed December 2013
Helpful?
Thank chhabra_rohit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review, 30 December 2013
Hello chhabra_rohit, Thank you for taking the time to post such positive comments about Clarissa. We're certainly lucky to have her on our staff.

Thank you for staying with us and we hope to see you again soon!

Bill Petrella
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
HENDERSON
Level Contributor
47 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 29 December 2013

Our first visit to San Antonio and we were blown away by the Riverwalk and especially the Christmas decorations. Accommodations were beautiful. However, this is the first Westin that we had to phone the desk for water and other bathroom amenities.Perhaps they were understaffed for Christmas??

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank JUDITH W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review, 30 December 2013
Hi Judith W,
Thank you for commenting about your stay with us.

We apologize for the water and bathroom amenities mishap, it's certainly not indicative of the quality of service we typically provide.

We're happy to hear that you had a wonderful time by the Riverwalk and we hope to see you again soon.

Bill Petrella
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 28 December 2013

I am going to start this off by saying that we stay here often and know the fine gentleman that owns the place. We take our grandkids here every year on the 26th of December and I have held company management functions here. The service is great and the view of the river is really nice. All the employees are nice and always take care of our needs. I really wish that they had never relocated the El Ricon bar but they found it necessary to do that. This place is convenient to everything downtown and the rooms are really comfortable. So, let me finish by saying that you can never really go wrong by staying at the Westin Riverwalk in San Antonio.

Room Tip: Request a river view room and just sit out on the balcony and enjoy.
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  • Stayed December 2013, travelled with family
    • Value
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Helpful?
1 Thank Crudecows
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOUSTON
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 December 2013

The Westin in San Antonio has become my birthday celebration spot. The hotel is great and the service is excellent. What has made this a special place for me is the first time I met Eugene Schlaff. We were eating at the Zocca restaurant and Eugene had the staff bring me a special plate of ice cream and sang happy birthday to me. Since that time, there is always a special treat waiting in the room for me and my family. We try to visit San Antonio atleast 2-3 times a year. I cannot wait for my next stay at the Westin. Until then, I wish all of the Westin Riverwalk staff a prosperous New Year, R.Ledbetter

Room Tip: A room with a balcony facing the river is always a good choice and is fun!
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  • Stayed December 2013, travelled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RoseMarieHouston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review, 30 December 2013
Hello RoseMarieHouston,
Thank you for taking the time to post such positive comments. I'm happy to hear that you were taken care of on your birthday. We're lucky to have Eugene on our staff!

Thank you for staying with us and we hope to see you again soon!

Bill Petrella
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
McAllen, Texas
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 28 December 2013

Just want to take a quick second to thank Eugene Schlaff for a great recommendation for one of the best hotels on the Riverwalk in San Antonio... The Westin!! By far one of the best hotels I have ever stayed at and great service hands down. From the drive up to the hotel to the walk back to your car when its check out time you are treated like a king. Not to mention the food is excellent over at the Westin Riverwalk and the service also as well is Fantastic. Two thumbs up for this organization and kudos to all personal who make this possible. Once again, just want to say thanks again to a good friend who recommended this hotel.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Westin Riverwalk, San Antonio

Property: The Westin Riverwalk, San Antonio
Address: 420 W Market Street, San Antonio, TX 78205
Phone Number:
Region: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in San Antonio
#3 Spa Hotel in San Antonio
#4 Family Hotel in San Antonio
#4 Luxury Hotel in San Antonio
#4 Business Hotel in San Antonio
Price Range (Based on Average Rates): £££
Hotel Class:4 star — The Westin Riverwalk, San Antonio 4*
Number of rooms: 473
Official Description (provided by the hotel):
Located on the world famous Riverwalk in San Antonio, The Westin Riverwalk is in the perfect location to relax and recharge. Expect a warm welcome when you visit our hotel. ... more   less 
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Also Known As:
The Westin Riverwalk Hotel San Antonio
Westin Hotel San Antonio
Westin San Antonio
Westin Riverwalk
San Antonio Westin
The Westin Riverwalk, San Antonio Texas

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