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“Nice stay” 5 of 5 bubbles
Review of The Westin Riverwalk, San Antonio

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The Westin Riverwalk, San Antonio
Ranked #6 of 353 Hotels in San Antonio
Certificate of Excellence
Phnom Penh, Cambodia
Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Nice stay”
5 of 5 bubbles Reviewed 6 January 2014

Stayed for 3 nights. Staff were excellent, rooms nice size, comfortable, and clean. Heavenly bed and shower, oh so heavenly! Wifi a little expensive and didn't work that great. But would definitely stay here again.

Stayed December 2013, travelled as a couple
Helpful?
Thank BongTony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review, 15 January 2014
Thank you BongTony, for taking the time to give us your valuable feedback on your stay at The Westin Riverwalk. Thank you for pointing out various positive aspects of our hotel such as the rooms, staff and our heavenly beds!

Thank you for staying with us and we hope to see you again soon!

Bill Petrella
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,941 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
San Antonio, Texas
1 review
5 of 5 bubbles Reviewed 6 January 2014

The hotel was clean and prestine and made me feel at home. The employees were very courteous and professional. The hotel bar and restaurant was also exceptional. I was greeted by Eugene Schlaff, who made my a experience a very pleasant one.

  • Stayed December 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greensboro,NC
Level Contributor
209 reviews
208 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
5 of 5 bubbles Reviewed 6 January 2014

The Westin is a top notch, first class hotel at a great location along the Riverwalk and downtown San Antonio.

The lobby is nice, the staff is friendly, the rooms (and the views) are fantastic.

Did not eat at the hotel as I walked to the Hard Rock Cafe for lunch and then Irish pub Waxy O'Connor's for dinner. Both close. So is the Alamo.

Perfect place to stay in downtown San Antonio.

  • Stayed January 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank PeterFNYNC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review, 15 January 2014
Thank you bubbafb, we really appreciate you taking the time to post such positive comments - it’s always great to hear that our guests enjoy themselves during their travels.

Thank you for staying with us and we hope to see you again soon!

Bill Petrella
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winsted
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 5 January 2014

Beautiful room,great service,food was top shelf.Staff is very attentive and friendly.
Make sure you join their club or you will have to pay for internet service!!
Eat at their restaurant and sit outside,right on the river walk.
Perfect for families,and romantic for couples.......

Room Tip: Make sure it is on the river walk side.Not a big deal to get room with a balcony.The balcony is way...
See more room tips
  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Mary_AnneWinsted
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
1 review
4 of 5 bubbles Reviewed 5 January 2014

We had a great stay just before Christmas. The hotel was little slow during the checkin process. However, because our room wasn't ready, they gave us access to a temporary room so we could freshen up. It's a beautiful hotel in a great location.
A few days after checkout, I realized I had left my iPad behind. When I called the hotel, Manuel Martinez (Security Officer) was really helpful in locating it and arranging to have it delivered to where I was staying for the holidays. I highly recommend San Antonio during the holidays as the riverwalk is beautiful and the Westin Riverwalk as a great place to stay any time of year because of its wonderful location and fantastic service. Big thanks to Manuel!

Room Tip: If possible arrange for a river view on an upper floor. You won't regret the view
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  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank chuckpuckett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review, 15 January 2014
Hello Chuckpuckett, Thank you for taking the time to post such positive comments and for telling us about Manuel. We're happy to hear that he helped you get your iPad back.

Thank you for staying with us and we hope to see you again soon!

Bill Petrella
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St. George, Utah
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 4 January 2014 via mobile

We are on a month road trip and my wife had never been to San Antonio. We decided to stay at the Westin for one night. We had a wonderful stay. From the friendly service from Juan the bellman, to a delightful dinner at the hotel restaurant. Zocca was delicious and the service from Alyson and the great margaritas made by Daniel was the best. We highly recommend stopping at this hotel.

Stayed January 2014, travelled as a couple
Helpful?
Thank Jerry L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review, 5 January 2014
Thank you Jerry L, for taking the time to give us your valuable feedback on your stay at The Westin Riverwalk and for telling us about Juan, Alyson and Daniel. We're certainly lucky to have them all on our staff!

Thank you for staying with us and we hope to see you again soon!

Bill Petrella
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 4 January 2014

From the moment we got there we had none stop service. They have a very nice restaurant with the best scenery. We ran into Eugene Schlaff again and as always he made us feel welcomed. I wouldn't stay any where else.

  • Stayed December 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank James_Salas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Westin Riverwalk, San Antonio

Property: The Westin Riverwalk, San Antonio
Address: 420 W Market Street, San Antonio, TX 78205
Phone Number:
Region: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in San Antonio
#3 Romantic Hotel in San Antonio
#3 Luxury Hotel in San Antonio
#4 Family Hotel in San Antonio
#4 Business Hotel in San Antonio
Price Range (Based on Average Rates): £££
Hotel Class:4 star — The Westin Riverwalk, San Antonio 4*
Number of rooms: 473
Official Description (provided by the hotel):
Located on the world famous Riverwalk in San Antonio, The Westin Riverwalk is in the perfect location to relax and recharge. Expect a warm welcome when you visit our hotel. ... more   less 
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Also Known As:
The Westin Riverwalk Hotel San Antonio
Westin Hotel San Antonio
Westin San Antonio
Westin Riverwalk
San Antonio Westin
The Westin Riverwalk, San Antonio Texas

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