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“Outstanding Staff”

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The Westin Riverwalk, San Antonio
Ranked #6 of 356 Hotels in San Antonio
Certificate of Excellence
Glenwood, Iowa
1 review
“Outstanding Staff”
Reviewed 14 March 2014

Our family recently spent 5 days at the Westin on the Riverwalk and was amazed at the quality of staff. Every staff member we encountered was friendly, helpful, and welcoming. They treated you like family, taking a genuine interest in making your stay the best it could be.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Deb R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review, 25 March 2014
Hello Deb,
Thank you for posting your comments. We appreciate you telling us about our staff!

Thanks for staying with us and we hope to see you again soon.
Bill Petrella, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Redmond, Washington
Level 6 Contributor
107 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
Reviewed 14 March 2014

A very nice property with upscale ambience and amenities. I believe it fulfilled the mandate of what it means to be rated "excellent". A few observations:

1. Very courteous, friendly, and professional staff
2. Room appearance and quality of bedding and linens was all great; large desk
3. Physical condition of the hotel was great
4. Elevator wait times were generally short
5. Fitness center was spacious with solid first-rate equipment
6. Location directly on the Riverwalk was fantastic, though it is a somewhat "sleepier" portion of the Riverwalk (but the restaurant-lined sections of it are a short walk away).
7. Room rates (I was there for a conference and had a conference rate) seemed reasonable for the caliber of hotel.

My only noteworthy criticism is that I was there for a conference, and in the ballroom used for the conference, there was no access to electrical outlets. This is the year 2014; people take notes on their computers and tablets and want to be wired in at all times. Battery life has improved but still it is difficult to get 8 hours out of a battery for an all-day conference session, and in any case I don't want to walk out of there with an empty battery with a 4-hour flight in front of me on an airplane not equipped with outlets.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank kwa829
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aberdeen, Idaho
1 review
Reviewed 14 March 2014

We received excellent service during our stay from Raphael Hanson in security and Danita at the front desk. They both went out of their way to help us. The hotel itself is great, but the service provided by the staff is what set it apart for us. Thanks Westin staff!

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Ryan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moline, Illinois, United States
Level 5 Contributor
81 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 13 March 2014

We've been trying to find a hotel that would be perfect for us whenever we visit San Antonio and this time decided to try the Westin. It was not as great as we hoped, but it was fine.
The location of the hotel is perfect, right on the riverwalk. The room was spacious enough, but the bathroom was rather small. Our shower was not functioning properly and we had to ask twice before somebody finally showed up to fix it (and even then it was not fixed completely, as the shower handle would not stay in the warm position and would keep moving to very hot or luke-warm water). Also, not all of the amenities were present when we arrived, we did not have shampoo in our room and had to call for it. I liked having the balcony in the room. Starbucks coffee in the room was great, as well as complimentary water.

The valet service was very good and efficient, and the front desk personnel was very friendly. Although we did not use the happy hour service, I thought it was a very nice touch.
As my final opinion, the hotel still has some work to do, but overall it was ok, we would probably come back.

  • Stayed March 2014, travelled as a couple
    • Value
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Helpful?
Thank DashkaC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review, 25 March 2014
Hello DashkaC,
Thank you for taking the time to give us your valuable feedback on your stay at The Westin Riverwalk. Thank you for pointing out various positive aspects of our hotel such as the hotel's location, the valet service and our staff.

Thank you for staying with us and we hope to see you again soon!

Bill Petrella
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baton Rouge, Louisiana
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 13 March 2014

a wonderful hotel, perfect location, staff exceptional .. even though all the staff was very friendly and accommodating, Armando Diaz, Gilbert Acevedo and Martha Peddle were always there to answer questions or fulfill any requests immediately.

Room Tip: room was on 6th floor and no problems.
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  • Stayed March 2014, travelled on business
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Helpful?
Thank mary s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review, 25 March 2014
Hello mary s,
Thank you for taking the time to post such positive comments and for telling us about Armando, Gilbert and Martha. We're certainly lucky to have them on our staff.

Thank you for staying with us and we hope to see you again soon!

Bill Petrella
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wellington, New Zealand
Level 6 Contributor
357 reviews
120 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
Reviewed 12 March 2014

Oh, how many times have I heard that expression since I’ve arrived in Texas but it seems that while this might be so with meals, friendliness of Texans, and cars or more to the point, monstrous sized trucks, this doesn’t apply to hotel rooms and in particular, the bathrooms!

That is, until I arrived at the Westin Riverwalk in San Antonio! The Director of Rooms, Danita Harth-Bates was very kind in arranging an upgrade for me and the room is huge with enough room in the bathroom to swing the proverbial cat! Just look at my photos! The separate bathtub itself was certainly Texan-sized and it was particularly welcome after staying at the two previous hotels here in San Antonio.

Good internet speed, very handy location and friendly staff, what else can we ask for?

As an example of this swift service, I ordered room service and the order was switched with another guests but once advised, they very swiftly came back with a replacement meal!
One side of this hotel looks straight out onto the river but unfortunately, not the side my room was on but my room did look out over the swimming pool but perhaps because of the inclement weather, no one seemed to avail themselves of it.

The hotel is in a very convenient location and easy walking distance to the Alamo which is a must to see for anyone coming to San Antonio. The excellent VIA bus service is very handy to the hotel and the busses were never crowded and good value! The bus drivers were also amongst the friendliest and most helpful that I’ve encountered anywhere.

The balcony off the lounge was good on the warm days and allowed fresh air into the room.
I'd thoroughly recommend this hotel to all visitors to San Antonio.

Room Tip: I was in 615, a lovely suite overlooking the swimming pool. The other side of the hotel overlooks t...
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  • Stayed March 2014, travelled on business
    • Value
    • Location
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Helpful?
Thank RayC888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Orleans, Louisiana
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 11 March 2014

The Westin SA staff bent over backwards to assist us with any need. They helped us with additional bedding and upgrades needed to our trip. They were great. Only negative on the whole experience is that there is no in room fridge (only snack bar fridge) for those who need to refridgerate medications...the ice machine just don't cut it for a place focused on 1st class accommodations like the Westin! An in room microwave, or even a hotel guest kitchen area, would be a much needed amenity for a regular Westin customer & their family.

Beyond these small recommendations towards perfection, my family's stay and treatment were TOP NOTCH!

Room Tip: Corner Suites on the River are the best!
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Westin Riverwalk, San Antonio

Property: The Westin Riverwalk, San Antonio
Address: 420 W Market Street, San Antonio, TX 78205
Phone Number:
Region: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in San Antonio
#3 Luxury Hotel in San Antonio
#3 Romantic Hotel in San Antonio
#4 Business Hotel in San Antonio
#4 Family Hotel in San Antonio
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Westin Riverwalk, San Antonio 4*
Number of rooms: 473
Official Description (provided by the hotel):
Located on the world famous Riverwalk in San Antonio, The Westin Riverwalk is in the perfect location to relax and recharge. Expect a warm welcome when you visit our hotel. ... more   less 
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Also Known As:
The Westin Riverwalk Hotel San Antonio
Westin Hotel San Antonio
Westin San Antonio
Westin Riverwalk
San Antonio Westin
The Westin Riverwalk, San Antonio Texas

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