I recently visited San Antonio during Fiesta, I have relatives that live their. I asked for a hotel
Recommendation , they had mentioned the Hotel Contessa. So that is were we stayed but that is a whole other review.
Our first morning after a very long travel day we a woke at 645am to hotel renovations above our room, then within 1/2 hour the hotel had an emergency and we were evacuated,
Upon running down 10 flights of stairs we asked our the bellman for the closest Starbucks, and he said in the Westin, so we proceeded to The Westin Hotel, the outside restaurant Zocco looked so inviting on the Riverwalk decided to stay for breakfast.
We were greater by a very friendly waiter named Angel , and I just need to say he turned our bad morning into a good one. We had a wonderful breakfast, and told him our story and how refreshing it was to be there.
He proceeded to tell his manager Jose, Jose came to our table and apologized for all our troubles we were experiencing at our hotel. The way he handled it was very professional, never putting down our hotel. They ended up comping our breakfast, which was not necessary .
But turned our day around not because of the money, but because of the hospitality we received .
After we checked out of our hotel 2 days later, we went back to the Westin to enjoy another breakfast and see our Angel.
When we do Terran to San Antonio it will be to stay at The Westin on the Riverwalk.
I have been in the hospitality business for over 35 years, and over those years have dealt with a lot of staff, Jose and Angel are two of the finest!!
- Official Description (provided by the hotel):
- Located on the world famous Riverwalk in San Antonio, The Westin Riverwalk is in the perfect location to relax and recharge. Expect a warm welcome when you visit our hotel. ... more less
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- Also Known As:
- The Westin Riverwalk Hotel San Antonio
- Westin Hotel San Antonio
- Westin San Antonio
- Westin Riverwalk
- San Antonio Westin
- The Westin Riverwalk, San Antonio Texas