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“Staff is eager to help, clean room”

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The Westin Riverwalk, San Antonio
Ranked #7 of 354 Hotels in San Antonio
Certificate of Excellence
Dallas, Texas
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Staff is eager to help, clean room”
Reviewed 9 June 2014

We stayed for two nights over the weekend to go to SeaWorld and the Riverwalk. The valet attendants were very friendly and helpful with our bags, the bellman helped us to our room and took away the crib that we decided we didn't need (brought our own pack-n-play), and each call to Service Express was a pleasant experience. My dad (in connecting room) called for extra towels and coffee on the second day and they showed up in about three minutes. He was very impressed. Each time we left the hotel the staff assisted us with directions without us even having to ask. They actually came up and asked how they could help. The rooms were clean and the a/c worked very well. We had balconies overlooking the river and pool. I would definitely stay here again.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jholl13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (1,164)
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English first
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 June 2014 via mobile

This is a beautiful hotel and it has a great bar downstairs right on the river. Not only did Ezma give us great service but she also found my husband's lost phone and made sure he got it back when we returned for an evening nightcap.

Stayed June 2014, travelled on business
Helpful?
1 Thank Cheryl C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 June 2014

My 4- day stay at the westin riverwalk was fabulous thanks to the amazing Roberto Rodriguez and his incredible staff. I have NEVER had such terrific service from such a caring and friendly staff in my life and I've stayed in hotels in 30 countries. Wow! Just wow! Ruby and Armando were especially efficient and cheerful. Went above and beyond the call of duty! Thanks so much!!!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 30andcountin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review, 11 June 2014
Hi 30andcountin,
Thank you for the wonderful feedback and for mentioning members of our staff by name!

We appreciate you staying with us and hope to see you again soon.

Bill Petrella
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 6 June 2014 via mobile

Fantastic care as always, particularly from Danny in the restaurant this time... Think the Westins around the globe need to learn from the genuine hospitality of the river walk Westin.

Again, great gluten free menu and thank you for taking care of me and my team from Dubai for yet another trip. See you next year no doubt!

Stayed June 2014, travelled on business
Helpful?
Thank walkerfamily416
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
london
Level Contributor
67 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 5 June 2014 via mobile

Nice stay at this hotel and so helpful staff and concierge
Lovely position on the river and feeling of quality without being too expensive
Good Value and amenities
The pool is clean and not too busy
Gym small but functional
Thanks Westin for our visit

Stayed June 2014
Helpful?
Thank howardgraham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review, 11 June 2014
Dear Howard,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,
Bill Petrella, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 June 2014

I just returned from twelve lovely days at the St Regis in Princeville Kauai and I am happy to report the Westin wasn't a disappointment in comparison. I liked the location and the rooms are very nice but I really liked the service. A couple of people stand out that I would like to mention. Angel was my waiter for a couple of days, for breakfast, and I really liked his great service and attentiveness. My coffee was hot and my cup always full. The other person that I want to mention is a very nice young lady named Kitt that ran the pool area. She is a new employee but in my estimation showed great potential to move up in the company. Kitt understands customer service and I really appreciated her great attitude and energy. Kitt made sure I had a ice cold cup of water at all times. So I want to thank Kitt & Angel and let them know that I appreciated them going the extra distance to make me a happy customer. I also want to thank the other staff members for making my stay a wonderful experience and I wouldn't hesitate going back again in the future.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rfames
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin, Texas, United States
Level Contributor
60 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 5 June 2014

I've stayed here a few times and really enjoy this hotel. It is right off the Riverwalk and close to everything in downtown San Antonio. You can walk to most places and it is very safe. I like that it is close to the Rverwalk Mall but you aren't right next to it like the other hotels and also not right off the busy part of the Riverwalk; therefore, I feel this is a quite hotel yet close to everything. We ordered room service for breakfast and the food was good and the service excellent. We enjoyed their welcome reception because they had a great guitar player. We also enjoyed the pool which is very nice. Oh they have great margaritas too! We did mention that someone was smoking as we walked the hall to our room an fit was immediately taken care, which I appreciate. Finally everyone I interacted with was very nice, kind, and eager to help.

Room Tip: Higher floors with a balcony over looking the river is nice although rooms facing the other side are...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Delia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Westin Riverwalk, San Antonio

Property: The Westin Riverwalk, San Antonio
Address: 420 W Market Street, San Antonio, TX 78205
Phone Number:
Region: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in San Antonio
#3 Spa Hotel in San Antonio
#4 Family Hotel in San Antonio
#4 Luxury Hotel in San Antonio
#4 Business Hotel in San Antonio
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Westin Riverwalk, San Antonio 4*
Number of rooms: 473
Official Description (provided by the hotel):
Located on the world famous Riverwalk in San Antonio, The Westin Riverwalk is in the perfect location to relax and recharge. Expect a warm welcome when you visit our hotel. ... more   less 
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Also Known As:
The Westin Riverwalk Hotel San Antonio
Westin Hotel San Antonio
Westin San Antonio
Westin Riverwalk
San Antonio Westin
The Westin Riverwalk, San Antonio Texas

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