Stayed for three nights for a little vacation. The hotel is beautiful and in a good location on the Riverwalk. It's convenient to the hustle and bustle but just around a bend so a bit quieter which makes it more restful. We've stayed many times on the Riverwalk but this was the first time at the Westin and we will be back. Had a mostly good experience, however there were a couple of fails. Firstly, the workout room is hot in the morning. They do keep a little cooler of cold towels which helps but the air conditioning wasn't doing much of anything. Also, the machines are equipped with individual tvs but some don't work. Also, part way through my workout, the treadmill just shut off. Completely powered down and rebooted. It knocked out every alternate treadmill. There is clearly a short somewhere. Restarted my workout three different times one morning due to machine/tv issues which disrupts your rhythm and is frustrating.
More concerning was housekeeping. We left our room each morning around 8:30-9:00 and stayed gone all day returning around 5:00. It's summer in Texas. At that point we wanted to get cleaned up and relax before dinner and the evening. However, both days, housekeeping had yet to service our room. If it had been just once, I could have written it off but it was both days which says to me either the system doesn't work or they don't have enough staff. We were staying on a Starwood Preferred Guest floor which should have gotten us an even higher priority in my opinion but it didn't matter. We did mention this to the front desk and they took great care of us and got the matter corrected right away.
The pool bartender was amazing! The pool was quite busy both days and Kit was on top of it. She made the day we spent hanging out there even better!
Overall, the property is beautiful. The rooms were clean and well appointed. However, what makes this property great and better than every other Riverwalk hotel I have stayed in before (at least three other brands!) are the people. The staff is amazing! From the second we pulled up in our car to the time we left, every person we encountered from valet, to bellhop, to front desk, service personnel - every single one was friendly, accommodating and truly vested in making the Westin experience the best it can be. For that reason, I can overlook late housekeeping or hot workout rooms and I WILL be back at this property again.
Also good to note, it is easy to walk to the hopping part of the Riverwalk if you walk at street level then head down to the Riverwalk. The distance is only a couple of short blocks versus the winding and crowded Riverwalk sidewalks. It made it easier going to eat then taking the leisurely stroll back to the hotel. Also, spring for the valet parking. They give you the option to self park which means you take your chances and try to find somewhere nearby to park. It is easier and the small incremental cost is well worth it. They have in and out privileges so it is easy to come and go as often as you would like.
- Official Description (provided by the hotel):
- Located on the world famous Riverwalk in San Antonio, The Westin Riverwalk is in the perfect location to relax and recharge. Expect a warm welcome when you visit our hotel. ... more less
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- Also Known As:
- The Westin Riverwalk Hotel San Antonio
- Westin Hotel San Antonio
- Westin San Antonio
- Westin Riverwalk
- San Antonio Westin
- The Westin Riverwalk, San Antonio Texas