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“A Quality Hotel” 5 of 5 bubbles
Review of The Westin Riverwalk, San Antonio

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The Westin Riverwalk, San Antonio
Ranked #6 of 353 Hotels in San Antonio
Certificate of Excellence
Bloomfield Hills, Michigan
Level Contributor
116 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“A Quality Hotel”
5 of 5 bubbles Reviewed 24 August 2014 via mobile

I had a fabulous stay at the Westin for a teacher conference. When I checked in, I requested a riverwalk view room next door to a colleague which they honored with a smile. My room was clean, comfortable and large. The bed- oh my goodness- AMAZING! The pillows, bedding and mattress were awesome. The bathroom was large and the shower head was great! Sakina who is a barista in the small cafe was friendly and helpful. They have Starbucks coffee, mochas, lattes, etc. I enjoyed a "local" green salad while sitting next to the riverwalk. I'd definitely come back. All of the staff seemed to truly enjoy their jobs and they were all well trained.

Stayed August 2014, travelled on business
Helpful?
Thank meganbeth4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,940 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Houston, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 22 August 2014

Kitt, an associate at the pool bar/snack was excellent during our stay. She was attentive, communication was clear, touched base with everyone who came to the pool area. She is great with all people: young children to the grown folks. She is an asset. At My first impression of her, when first seeing her body art/tattoos, Was a sigh. thought she was going to be everything opposite of what I described previously. She seems like an intelligent woman, I hope she is in school and furthers her career whether it be hotel/restaurant management or other.

Room Tip: Overlooking the river walk is a plus!
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  • Stayed August 2014, travelled on business
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Cimacias
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review, 28 August 2014
Hello Cimacias,
Kitt is great and we love having her on our staff! Thank you for mentioning her in your review.

We appreciate you staying with us and hope to see you again soon!

Bill Petrella, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Salvador, BA
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 22 August 2014

The kindness and helpfulness of the staff, notably Raphael Hanson and Amanda Sanches, is above average. I'll definitely stay at the Westin Riverside next time I'm in San Antonio and I'll most certainly recommend the place.

  • Stayed August 2014, travelled on business
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank FernandoChoairy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rio de Janeiro, RJ
Level Contributor
173 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
5 of 5 bubbles Reviewed 22 August 2014 via mobile

I recently stayed at the hotel and had to receive a package. In order to make sure I wouldn't have any problem I contacted the hotel in advance. I was amazed at the service provided to me by Amanda Sanchez the security supervisor. Her emails were direct and concise with all the information I needed. She went beyond her duty and at the same time was very kind. When I arrived at the hotel and called in to receive my package it was taken to me by Raphael Hanson who was also extremely polite and helpful.

I don't know what is is but the Westin Riverwalk is doing something great to train and keep there associates happy and motivated! Keep up the good work!

Stayed August 2014, travelled on business
Helpful?
Thank Richard L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Buffalo, New York
Level Contributor
76 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 21 August 2014

Visiting San Antonio on business, the trip coincided with the annual Fiesta festival. At near, if not fully occupied, the serves that the hotel staff provided was outstanding. Friendly, efficient services were provided at check-in, during business meetings, for bar service and throughout my entire stay. Located on the river walk makes it great for easy access to restaurants and shops. I was impressed and would stay here again!!!

  • Stayed April 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Don W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review, 28 August 2014
Hello Don,
Thank you for the feedback on your stay at the Westin Riverwalk.
It's wonderful to hear that you enjoyed yourself while on business. We appreciate you staying with us and hope to see you again soon.
Bill Petrella, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portland, Oregon
Level Contributor
45 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 21 August 2014

This is my second time staying at this hotel. The first time I was impressed with the service and genuine care given to hotel guests. My second stay, did not disappoint. The hotel made every effort to meet and exceed our needs.

  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank rzbww
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review, 28 August 2014
Hello rzbww,
Thanks for the great feedback. I'm glad to hear that you had a nice time at our hotel.
We appreciate you staying with us and hope to see you again soon.
Bill Petrella, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 20 August 2014

I like the hotel because it is situated on the quiet side of the Riverwalk. The driveway of the hotel is not long enough for cars coming in so it will cause a little bit of a congestion on the right side of the street. The hotel's driveway can accommodate 2 rows of cars though but it gets really busy. The front desk is not that big and the area tends to be congested with people checking in and people waiting for their valet cars. However, they are enough sitting areas at the lobby. There are also verandas facing the riverwalk where you can wait. I like their restaurant downstairs but their buffet is limited. Our room is far from the elevator. There are some twists and turns before we got to our room. The room is nice but the desk takes up a lot of room between the wall and the end of bed. We had a balcony facing the pool and that was great. The pool is a good size and they have a pool bar as well. The staff is friendly, however, it would have been nice if the front desk offered us a map or some info on where to dine or what to do. Being an SPG member is a plus!

  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank epang65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review, 21 August 2014
Hi Epang65,
Thank you for taking the time to comment on your stay at the Westin Riverwalk.

We appreciate you staying with us and hope to see you back soon.
Bill Petrella, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Riverwalk, San Antonio

Property: The Westin Riverwalk, San Antonio
Address: 420 W Market Street, San Antonio, TX 78205
Phone Number:
Region: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in San Antonio
#3 Romantic Hotel in San Antonio
#3 Luxury Hotel in San Antonio
#4 Family Hotel in San Antonio
#4 Business Hotel in San Antonio
Price Range (Based on Average Rates): £££
Hotel Class:4 star — The Westin Riverwalk, San Antonio 4*
Number of rooms: 473
Official Description (provided by the hotel):
Located on the world famous Riverwalk in San Antonio, The Westin Riverwalk is in the perfect location to relax and recharge. Expect a warm welcome when you visit our hotel. ... more   less 
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Also Known As:
The Westin Riverwalk Hotel San Antonio
Westin Hotel San Antonio
Westin San Antonio
Westin Riverwalk
San Antonio Westin
The Westin Riverwalk, San Antonio Texas

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