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“Beautiful location, really nice cabins, but they don't face west...”

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Snug Harbor Resort & Marina
Ranked #1 of 10 Hotels in Friday Harbor
Certificate of Excellence
Boston, Massachusetts
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Beautiful location, really nice cabins, but they don't face west...”
Reviewed 17 August 2014

The Snug Harbor cabins are really nice and we loved the location on Mitchell Bay.
It was particularly nice to be able to take charters and kayak excursions right out of the harbor.
I was very disappointed that you cannot see sunsets from the property - the website specifically says that "Amazing sunsets are a regular occurence" - but in fact the cabins face east and the only way to see the sunset is to canoe over to the other side of the harbor. They should change that statement on the website.
My main recommendation would be for them to re-route cars somewhat, if possible, as the dusty, gravel parking lot impacts the experience in the cabins.
But - all in all it was a lovely stay and a lovely location.

  • Stayed August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank Sally L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SnugHarborOwner, Owner at Snug Harbor Resort & Marina, responded to this review, 20 August 2014
Dear Sally, Thank you for the review and your comments. The Resort actually faces almost directly North with our units running East to West. The Western most units are do have their view out of the bay to the West shielded by trees which does impact the view of sunsets from those cabins. Our Eastern most units have a better angle for the view of the sunset. The sunset can be viewed in it complete grandeur from our docks. In fact, Janice Lehmann recently posted on our Facebook site, "Your sunsets are the prettiest anywhere I've seen in all of the San Juans and Gulf Islands" Her photo, taken from the marina, is on our Facebook page and the photo gallery on our web site. I'm sorry that we didn't meet your expectations in this area. We are concerned about the internal road that passes through the property and the dust that it causes. We are evaluating the possibility of paving this area and the parking that is nearby. Thank you for your comments.
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397 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (129)
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English first
Cincinnati
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 August 2014

I this place was great, so relaxing and the staff very helpful. Even the other people who just dock a boat were wonderful. I saw the review from the visitor with the family of 20, the area is not that big, maybe they should have thought of other guest at the cabins. We like others enjoyed our time outside, but did not monopolize a big area to prevent others from enjoying their time outside. One more thing the recommendation for sea kayak was awesome and all your staff did a great job for us during our stay. Thank you.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Juliesboys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SnugHarborOwner, Owner at Snug Harbor Resort & Marina, responded to this review, 11 August 2014
Dear Juliesboys, Thank you for your review and your comments. We have frequently had large groups at the resort with no issues. It is just a matter of a group balancing their needs with the rest of the guests. It has never been a problem before. I'm so glad you and your family had a great time at the resort and out kayaking.
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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 July 2014 via mobile

We stayed at this resort for 3 nights. All in all our stay was fabulous. The cabin was perfectly equipped for our family of 5. There is everything you need to cook with - stove, oven, refrigerator, utensils etc. For recreation there were kayaks, canoes, paddle boards, bicycles, crab pods (which our family thoroughly enjoyed doing for the first time) and so much more offered from the marina. While there were some hiccups - no water for a night and part early morning then no electricity, we had a blast. I agree with the previous review about management asking the cabins if there were anything they could do. No water means no showers, dishes, food etc. Thank god we had a bottle of water for our little one that night or else that would've meant no bottle :-(. We completely understand mishaps as business owners ourselves. I do not agree with the previous reviewer about the young adults running the resort. This is a lie. The daughter was SUPER helpful with every question we had regarding the area as well as helpful with crabbing etc.. The family that owns this resort were very nice and helpful. We witnessed the owner himself trying his hardest to get the water issue corrected. We will definitely be back!

Stayed July 2014, travelled with family
Helpful?
1 Thank Heather E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SnugHarborOwner, Owner at Snug Harbor Resort & Marina, responded to this review, 6 August 2014
Dear Heather, Thank you for your nice review and comments regarding our challenging situation with our double water pump failure. We will strive to always deliver a fantastic experience to our guests and keep them completely informed when the occasional challenge arises. We hope to see you back soon.
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Mill Creek, Washington
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 29 July 2014

It is with great disappointment that I write this review. I have been a guest for the last 3 years at Snug Harbor. The resort is in a serene location over on Mitchell Bay and has recently had a large renovation.

I was there with my extended family of over 20 people this past weekend. We had dinner on Friday out in the common area right on the water, as we do each night we were there. About half way during our meal the person left in charge of the resort came up to us and asked us to move our table 20 feet so that another guest could enjoy the view. We thought it was rude that this other guest couldn’t just come up and ask us themselves, since they were 50 feet from the table. It wasn’t like we were swearing or playing loud music, we were just eating dinner. Clearly, this other guest wanted to create drama.

At about 8:00pm on Friday the well quit working and there was no water. So literally, you couldn’t flush the toilet, take a shower, wash your hands, do dishes, etc. The resort staff did nothing to assure us that they were fixing the problem. They did not come by with jugs of drinking water or communicate that it was an inconvenience to us and that they were fixing it. The water didn’t come on for over 12 hours. I had to go to Roche Harbor and pay $1.50 to take a shower and use the toilet. When we got back later in the afternoon the water was working, but it was working intermittently at best. At this point, we decided we were not going to stay through Monday. I certainly was not going to pay $400 a night to camp, because when you go camping you don’t have running water or a toilet that flushes!

I have worked in hospitality, this is just unacceptable. I feel like they just turned a blind eye to their guests. All the renovations are put to waste when your staff doesn’t have any sense of urgency for their guests. If they just would have made an effort to communicate and address the problems to us we would have felt like valued customers. I guess we will spend our $$$ elsewhere.

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
6 Thank CL8181
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SnugHarborOwner, Owner at Snug Harbor Resort & Marina, responded to this review, 6 August 2014
Dear CL8181, I apologize for the experience you and your family had at the resort. I'm sorry you were upset that a guest was uncomfortable coming up to you directly and chose to go through the office to ask for some help with their concerns. Your group had dined in the same location the night before, blocking the guests evening view and enjoyment. When this was occurring for the second night in a row they asked for help from the office. The request for you to move the three end to end picnic tables you had set up for your second nights dinner over such a small amount didn't seem like a big request but it was meant with a significant backlash to our staff member.

As with my response to your other family member from a review on the 28th the water was simply not off for 12 hours. It was off for 11/2 hour Friday Night and 41/2 hours Saturday morning after an unprecedented failure of both our primary and backup water pumps that provide water pressure to our system. We definitely could, and should, have done a better job communicating and we should have delivered water to all the rooms during the failure. We have sent our letters of apology to all guests impacted by this event with a coupon for a future nights free stay.
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Seattle, WA
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 28 July 2014

My family arrived at this beautiful resort on Friday, July 26, height of the summer season. At dinner time the water at the entire resort was shut off until mid-day Saturday. No toilets, no drinking water, no water for hand washing, no showers for my sandy little kids! What a nightmare! to make it even worse the management did not even bother to see if the guests at the resort were ok and had any drinking water! There are only 13 cabins. No communication about what was going on. I had to get a bucket of water from Mitchell Bay to flush the toilet after several uses. We drove to Roche Harbor on Saturday morning for showers and toilets.
This resort is run as a habby business! The owners' teenagers run the place. At $400 a night this reosrt has terrible management! No consideration for the 50 paying guests, no reassurance the regarding the water pump repairs, no inquiring if guests need water to drink. The owner and the manager went off in their pleasure boats Saturday afternoon.
Skip this poorly managed resort. Beautiful location but the owners are amateurs. I will never return and would never recommend this resort to anyone! You can tell a lot about a place when there is an emergency. The guests' health and safety should always be considered paramont. This resort deserves to have a hospitality professional management that have the skills necessary for situations that will arise.

Room Tip: Poor choice for families with children. Focus is on adults that enjoy drinking and watching tv in t...
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  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank loywestie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SnugHarborOwner, Owner at Snug Harbor Resort & Marina, responded to this review, 6 August 2014
Dear Loywestie, I apologize for the events that occurred during your stay at the resort. I honestly don't know quite how to respond to your review due to the the variance of your statements when compared to what I believe actually occurred. On Friday evening we lost our primary water pump at 7:45, water was restored at approximately 9:15 pm, 11/2 hours later. There was water available to all cabins through out the night. At approximately 7:15 AM we lost our backup water pump. This double failure is unprecedented. Two temporary pumps were installed Saturday morning restoring water by 11:45AM, or approximately 41/2 hours. On Friday evening we were informing guests of our progress and on Saturday morning we were going to the cabins informing our guests and seeing if they needed anything. I completely admit, it was an extremely terrible situation. We did our absolute best to resolve it as fast as humanly possible. A teenager does not run the place, she is a summer employee who was working Friday evening who asked you very nicely if your large group would give other guests staying at our resort some consideration. Just because you had 20 people staying at the resort doesn't mean we will ignore the enjoyment of other guests staying in our cabins. Our Manager is Ken Christensen, whom you and your husband know well, who is highly regarded for his abilities in many reviews on Trip Advisor, including yours from August of 2013. You were given consideration for your troubles by a reduction of 50% of your room bill. I left with my family Saturday afternoon, without our manager, for a family vacation after assuring all repairs had been completed and the water had been fully restored. I have absolutely no idea why you would state we are a poor choice for families, our guests like to drink and watch TV. That statement is simply absurd. We certainly could have done things differently in regards to this event, that is always true. We could have communicated better, we should have delivered water to all cabins and we should have had a better pump design. We are extremely sorry for the impact it had on our guests. We are having installed different water pumps from a different manufacturer and we will have triplicate backup. I am sorry you are so bitter about your experience at the resort but I wish you would have at least be fair in your comments. Snug Harbor Resort is a fantastic place to vacation. I apologize we did not deliver the kind of experience you had last August.
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Giverny
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 28 July 2014

This is away from the hustle & bustle of Friday Harbor but just a short drive which is lovely. We stayed here in July and the weather was nice. The property is right on the water with trees all around. Quiet, relaxing, restful describe this beautiful place! We were in cabin 12 and were very happy with the location. The cabins are very well done with quality appointments gorgeous woods, very special. Lots of attention to detail and quality construction. A coffee shop is in the lobby though you have coffee in your cabin with a nice kitchen and a grill on your deck with a picnic table as well. Cooking in your cabin helps cut expenses as eating out every night in the islands gets spendy! Friendly helpful staff too.

Room Tip: We liked cabin 12 as it was up on the hill above the lobby but all the cabins have great views.
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  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank DragonladyGiverny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SnugHarborOwner, Owner at Snug Harbor Resort & Marina, responded to this review, 11 August 2014
Dear Dragonladygiverny, Thank you for sharing your experience with our other guests. I'm frequently asked, what is my favorite cabin. Having been in them all and stayed overnight in most, they all have their own unique view. I'm glad you liked cabin 12.
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Seattle, Washington
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 22 July 2014

This new and improved property is wonderful. We had a short break to enjoy the summer and scenery, and this was perfect. The cabin is beautifully built and decorated, and the property, though still under construction, was also very nice. Lots of attention to detail, its clear when done, it will be even better. Service was also excellent. Highly recommended.

  • Stayed May 2014, travelled with friends
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Ann H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SnugHarborOwner, Owner at Snug Harbor Resort & Marina, responded to this review, 25 July 2014
Hi Ann, Thank you for taking the time to review our property. A lot of effort has gone into making Snug Harbor a year round luxury destination resort. All the work is completed and the contractors have gone home. Fall is amazing in the San Juans, hope too see you back.
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Additional Information about Snug Harbor Resort & Marina

Property: Snug Harbor Resort & Marina
Address: 1997 Mitchell Bay Rd, San Juan Island, Friday Harbor, San Juan Island, WA 98250-8507
Phone Number:
Region: United States > Washington > San Juan Islands > San Juan Island > Friday Harbor
Amenities:
Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Suites Wheelchair access
Hotel Style:
#1 Romantic Hotel in Friday Harbor
#2 Family Hotel in Friday Harbor
Price Range (Based on Average Rates): ££
Number of rooms: 20
Official Description (provided by the hotel):
All of our 17 cabins and three suites are spacious with beautiful interiors, expansive glass, vaulted ceilings, full kitchens, and uninterrupted, stunning views. Snug Harbor's incredible setting is unparalleled on San Juan Island. Arriving by boat is always an option, since we have our own private marina. We are perfectly located for adventures throughout the islands. Once you arrive and explore the resort, you will discover the unique features, comforts, and amenities provided to each of our guests. We strive to make each guest's visit amazing and memorable. We offer four paddle boards, two kayaks, canoes and bikes for the complimentary use by our guests. Our own Mitchell Bay Coffee is open daily offering an array of coffee beverages, local pastries, waffles, soups, and more. And if you are looking for somewhere to host an event, our new events room with seating for up to 50 is now available. When you come to Snug Harbor be ready to detach a little. This is an ideal place to unwind and relax (while we have free wi-fi throughout the property and great cell phone reception, there are no phones in the cabins). Allow the peace and serenity on Mitchell Bay overtake you. We believe our guests have said it best. One recent Trip Advisor review stated "This place is truly paradise" and our favorite Facebook post simply stated "The cabins are epic". ... more   less 
Also Known As:
Snug Harbor Marina Hotel Friday Harbor
Snug Harbor Resort & Marina Friday Harbor, San Juan Island, San Juan Islands

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