Beyond excellent customer service. Beautiful property just outside the city (you can see every star in the sky). We were there on a 3 day mini honeymoon following our wedding in Ruidoso, NM and really needed to relax. This place was perfect! The staff was extremely accommodating and attentive. We had dinner at the restaurant onsite, the patio with heat lamps was a perfect setting to enjoy the sunset, delicious food and a bottle of Elk Cove wine.
The only drawback is that if you book a room on the lower level of a 'casita' you can hear everything coming from the room upstairs. When we asked to move rooms they did immediately, without question. The bellhop that helped us with our bags to the new room told us that it was a huge problem they have been trying to alleviate and that many people have had complaints. Which led us to question why they had us in the room to begin with since the resort was relatively empty?? Definitely ask upon booking your room or else it will impact your experience.
- Official Description (provided by the hotel):
- Under grand skies and infinite stars, rediscover your inner artist in our intimate escape from the ordinary – nestled in a high-mountain desert landscape, minutes from the magic of Santa Fe, New Mexico. Set in 57 unspoiled acres tucked gently into the Sangre de Cristo foothills, Four Seasons Resort Rancho Encantado Santa Fe is just 10 minutes from Santa Fe’s galleries, shops and distinctive architecture. The Resort offers 65 casita guest rooms and suites, each with its own fireplace and private terrace. ... more less
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- Also Known As:
- Encantado, An Auberge Hotel Santa Fe
- Encantado Hotel Santa Fe
- Encantado Resort Santa Fe
- Four Seasons Resort Rancho Encantado Santa Fe New Mexico