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“Four Seasons Comes to New Mexico - And That's a Good Thing”

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Four Seasons Resort Rancho Encantado Santa Fe
Ranked #11 of 60 Hotels in Santa Fe
Certificate of Excellence
Reviewed 30 September 2012

We love the Four Seasons chain because of the high standards of service, the beautiful properties and the fantastic amenities. Even with the missteps that can be expected from a new property, we enjoyed our stay at Four Seasons Resort Rancho Encantado Santa Fe and we look forward to returning again.

Contrary to some of the negative comments on TripAdvisor about the area around the hotel, we found it beautiful: the road leading up to the entrance winds through a lovely, uniquely New Mexican landscape. This is the southwestern United States, not Southwestland at an amusement park. Even with cosmopolitan Santa Fe ten minutes away, this is a more rugged, rural area, and you have to expect more “fifth tree on the hill” and less “Fifth Avenue.” The overall effect is very New Mexico, even if it doesn’t feel like “traditional Santa Fe” (that’s not a bad thing in our book).

Our room - a Patio Casita - was on the first floor of a four-unit building a short walk from the spa and main building complex (and yes, you can hear people walking on the floor above you, as others have noted). The room itself was very comfortable with a fireplace, huge king bed, sitting area and table. The patio had a high “coyote” fence made of local trees and included chaise lounges, a table and chairs and another fireplace. The highlight of the room was the large bathroom: in a style you might call “modern Southwest” with heated concrete floors, a deep tub and separate shower, a separate toilet and two big sinks.

The restaurant is visually appealing and the food and service are up to typical Four Seasons standards - that is, very nice. The bar is pretty - and the outdoor spaces afford an amazing sunset experience - but the service needs an upgrade. Our one visit to the bar included slow, incorrect drink service (with no apology for serving the wrong drink after a 15-minute wait) and do-it-yourself service required to raise the sunshades that prevented guests from viewing the awesome sunset. The bar staff were friendly, but they need to learn the standards of Four Seasons service.

The huge spa is beautiful and is definitely worth a visit, even if you’re “just” using the steam room or whirlpools. We hope to have time to take a yoga class and use the gym and pool on our next visit. The hotel also has an “office” in downtown Santa Fe (right near Coyote Cafe and Don Pasqual’s) that provides a convenient spot to drop off packages, have a glass of water or ask questions of the friendly concierge staffing the welcome desk. What a nice touch!

This is a lovely property and we’re sure it will only get better with time (as others have noted). We look forward to making a return visit soon.

  • Stayed: September 2012, travelled as a couple
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6  Thank MJPBAF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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692 - 698 of 861 reviews

Reviewed 20 September 2012

We also are enjoying the spectacular location and facilities here at the Four Seasons. Agree with prior reviews that a few kinks need to be worked out. Had to ask more than once for a few items - room service removal, newspaper delivery, did not leave us the key when we checked in. Our past experiences with Four Seasons has been that they anticipated our needs. We are confident that they will make this a Four Seasons property that is consistent with others we have experienced.

Spa is well appointed and offers a wide variety of treatments. More classes and unique activities would be welcome.

Stayed: September 2012, travelled as a couple
4  Thank Skymiler1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 September 2012

We recently spent four nights at the Four Seasons Rancho Encantado. The setting was gorgeous, and we enjoyed being outside of Santa Fe's touristy downtown. We stayed in a mountain view casita which was beautiful - loved the bathroom and patio. Overall the room and its amenities were top notch.

Only downside was the somewhat inconsistent and impersonal service. Nothing too egregious, but the pool was only staffed sometimes, we had to ask for a couple things for our room more than once, and for a hotel of this caliber and small size, more personal service would have been nice. (for example, no one checked in with us during our stay to see how things were going or if we needed anything).

We enjoyed a nice dinner in the bar area (our server was great!) and the views at sunset were magnificent.

I'd definitely recocmmend this as a relaxing, luxurious and quiet resort outside of SF.

  • Stayed: August 2012, travelled as a couple
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4  Thank Andalu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 September 2012

Beyond excellent customer service. Beautiful property just outside the city (you can see every star in the sky). We were there on a 3 day mini honeymoon following our wedding in Ruidoso, NM and really needed to relax. This place was perfect! The staff was extremely accommodating and attentive. We had dinner at the restaurant onsite, the patio with heat lamps was a perfect setting to enjoy the sunset, delicious food and a bottle of Elk Cove wine.

The only drawback is that if you book a room on the lower level of a 'casita' you can hear everything coming from the room upstairs. When we asked to move rooms they did immediately, without question. The bellhop that helped us with our bags to the new room told us that it was a huge problem they have been trying to alleviate and that many people have had complaints. Which led us to question why they had us in the room to begin with since the resort was relatively empty?? Definitely ask upon booking your room or else it will impact your experience.

  • Stayed: September 2012, travelled as a couple
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6  Thank alainacarter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 September 2012

My husband and I loved this hotel! The rooms were fabulous and the views of the sunset are breathtaking. We had excellent service in all areas of the hotel. Everyone was extremely friendly and helpful. The hotel is about a 15 minute drive to town, but the hotel has a complimentary shuttle. So if you want to be in the heart of the action then this isn't the place for you. But we loved beibalance to go into town for dinner and then come back to our oasis! Most of the hotel rooms in town are tiny. The restaurant at the hotel is pretty good but I would recommend trying out some of the fabulous restaurants in town. Overall I would highly reccomend this property!

Stayed: September 2012, travelled as a couple
4  Thank CateyLou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 September 2012

Maria from WhatAHotel.com recommended the Four Seasons Encantado - Santa Fe for a long Lavor Day weekend. WhatAHotel.com uniquely provides excellent resort amenities not elsewhere available - which made this Four Seasons actually a great price value! If you are drawn to spectacular high-desert vistas - this resort is incomparable! The accomodations are fabulous: each Suite or Casita with an unbelievable sunset view. Dining is understated & Five Star: dining room; lounge; & in-room have indigenous ingenious twists to great ingredients coupled with service as only Four Seasons can deliver. Front desk staff, housekeeping personnel & concierge embody superlative guest interactions. Tip: fly into/out of Santa Fe municipal & have the hotel use it's fleet of Benz's to transport you. They also take you right to Santa Fe's town square while providing excellent area insights.

Room Tip: Accomodations all have a sunset view &, nice touch - are equipped with Kuerig coffee/tea makers...
See more room tips
  • Stayed: September 2012, travelled as a couple
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5  Thank Phil S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 September 2012

This hotel is lovely. The construction and finishes are top rate. My question is, can you get Four Seasons service in New Mexico? There were no towels at the pool. The pool attendant was sassy and acted as though it was not her job (it was housekeeping's failure), other staff members had an odd attitude - - it was as if we were supposed to accommodate them. The hotel was empty when we were there so I am surprised that the staff was not more accommodating to its guests.

The Four Seasons management is new so things may improve when the staff gets trained.

  • Stayed: August 2012
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2  Thank CitasDash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Four Seasons Resort Rancho Encantado Santa Fe

Address: 198 State Road 592, Santa Fe, NM 87506-0080 (Formerly Encantado, An Auberge Resort)
Phone Number:
Region: United States > New Mexico > Santa Fe
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Santa Fe
#4 Spa Hotel in Santa Fe
#5 Business Hotel in Santa Fe
#5 Luxury Hotel in Santa Fe
#11 Romantic Hotel in Santa Fe
#12 Family Hotel in Santa Fe
Price Range: £210 - £637 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Four Seasons Resort Rancho Encantado Santa Fe 5*
Number of rooms: 65
Official Description (provided by the hotel):
Under grand skies and infinite stars, rediscover your inner artist in our intimate escape from the ordinary – nestled in a high-mountain desert landscape, minutes from the magic of Santa Fe, New Mexico. Set in 57 unspoiled acres tucked gently into the Sangre de Cristo foothills, Four Seasons Resort Rancho Encantado Santa Fe is just 10 minutes from Santa Fe’s galleries, shops and distinctive architecture. The Resort offers 65 casita guest rooms and suites, each with its own fireplace and private terrace. ... more   less 
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Also Known As:
Encantado, An Auberge Hotel Santa Fe
Encantado Hotel Santa Fe
Encantado Resort Santa Fe
Four Seasons Resort Rancho Encantado Santa Fe New Mexico

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