We love the Four Seasons chain because of the high standards of service, the beautiful properties and the fantastic amenities. Even with the missteps that can be expected from a new property, we enjoyed our stay at Four Seasons Resort Rancho Encantado Santa Fe and we look forward to returning again.
Contrary to some of the negative comments on TripAdvisor about the area around the hotel, we found it beautiful: the road leading up to the entrance winds through a lovely, uniquely New Mexican landscape. This is the southwestern United States, not Southwestland at an amusement park. Even with cosmopolitan Santa Fe ten minutes away, this is a more rugged, rural area, and you have to expect more “fifth tree on the hill” and less “Fifth Avenue.” The overall effect is very New Mexico, even if it doesn’t feel like “traditional Santa Fe” (that’s not a bad thing in our book).
Our room - a Patio Casita - was on the first floor of a four-unit building a short walk from the spa and main building complex (and yes, you can hear people walking on the floor above you, as others have noted). The room itself was very comfortable with a fireplace, huge king bed, sitting area and table. The patio had a high “coyote” fence made of local trees and included chaise lounges, a table and chairs and another fireplace. The highlight of the room was the large bathroom: in a style you might call “modern Southwest” with heated concrete floors, a deep tub and separate shower, a separate toilet and two big sinks.
The restaurant is visually appealing and the food and service are up to typical Four Seasons standards - that is, very nice. The bar is pretty - and the outdoor spaces afford an amazing sunset experience - but the service needs an upgrade. Our one visit to the bar included slow, incorrect drink service (with no apology for serving the wrong drink after a 15-minute wait) and do-it-yourself service required to raise the sunshades that prevented guests from viewing the awesome sunset. The bar staff were friendly, but they need to learn the standards of Four Seasons service.
The huge spa is beautiful and is definitely worth a visit, even if you’re “just” using the steam room or whirlpools. We hope to have time to take a yoga class and use the gym and pool on our next visit. The hotel also has an “office” in downtown Santa Fe (right near Coyote Cafe and Don Pasqual’s) that provides a convenient spot to drop off packages, have a glass of water or ask questions of the friendly concierge staffing the welcome desk. What a nice touch!
This is a lovely property and we’re sure it will only get better with time (as others have noted). We look forward to making a return visit soon.
- Official Description (provided by the hotel):
- Under grand skies and infinite stars, rediscover your inner artist in our intimate escape from the ordinary – nestled in a high-mountain desert landscape, minutes from the magic of Santa Fe, New Mexico. Set in 57 unspoiled acres tucked gently into the Sangre de Cristo foothills, Four Seasons Resort Rancho Encantado Santa Fe is just 10 minutes from Santa Fe’s galleries, shops and distinctive architecture. The Resort offers 65 casita guest rooms and suites, each with its own fireplace and private terrace. ... more less
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- Also Known As:
- Encantado, An Auberge Hotel Santa Fe
- Encantado Hotel Santa Fe
- Encantado Resort Santa Fe
- Four Seasons Resort Rancho Encantado Santa Fe New Mexico