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“Wonderful Hotel and Excellent Staff” 5 of 5 bubbles
Review of Hotel Santa Fe

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Hotel Santa Fe
Ranked #12 of 60 Hotels in Santa Fe
Certificate of Excellence
GreenLeadersSilver level
Austin, Texas
Level Contributor
59 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Wonderful Hotel and Excellent Staff”
5 of 5 bubbles Reviewed 19 March 2014

I can't say enough about what a great stay we had here. We stayed in the newer section of the hotel and had a wine and cheese reception each afternoon on the top floor lounge, next to the fireplace.
Each morning a Continental Breakfast was waiting in the same location. The food was always fresh, and the Butler Service was great. Robert, The Butler and two other gentlemen were always available for local information, and great restaurant advice.
The hotel shuttle would drop you off or pick you up within a mile of the hotel, and that distance covered all the local attractions and restaurants that Santa Fe is known for.
The room was clean, quiet and very comfortable. And the shower was absolutely perfect.
We will stay here each time we return to Santa Fe.

Room Tip: We had a Suite on the Fifth floor. Never heard anyone above or below.
See more room tips
  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank clearrock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PaulMargetson, Owner at Hotel Santa Fe, responded to this review, 25 April 2014
So very many thanks for your wonderful compliments!

thu xonn chiimen iy a whachii wye wye - May Your Travels Bring You Back Soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (471)
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English first
Orlando, Florida
Level Contributor
61 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
4 of 5 bubbles Reviewed 18 March 2014

The room was gorgeous, and the art throughout the hotel was really nice. I appreciated that the breakfast and cocktail hour used real plates and linens, with really good service. Overall, the place was worth it and we had a wonderful weekend, but it would have been a really amazing weekend if we only had to deal with the Hacienda and not Hotel Santa Fe.

The bad service we received was through Hotel Santa Fe, where you have to check in. Eloy, at the front desk, told us we would have to wait for a clean room, despite telling us that there were other rooms that were currently clean that weren't reserved for the time we were there. So he easily could have given us one of the clean rooms, but refused. Eloy was adamant that he would call us as soon as our room was cleaned and that we didn't need to come back to check. Well after 1.5 hours of waiting we went back up. Eloy said the room had been clean for a long time now, but he just never called us (he didn't say why). Also, the lobby is really nice in the Hacienda, but not very nice in Hotel Santa Fe, and they wouldn't let us wait for our room in the Hacienda lobby.

The service staff at the Hacienda was excellent, but I wouldn't call them "butlers." I expected butler service like at other hotels, like unpacking and packing for you, planning your itinerary, and at a minimum learning your name. Like I said, they were excellent at what they did, just don't expect them to do real butler tasks like you would at other places (which are generally much more expensive than the Hacienda). The butlers never offered to help us with anything, except saying hello and taking our dishes at the breakfast. With real butlers, you never have to ask for assistance.

Also, the morning we were leaving, we were woken up by a phone call of the hotel asking us to move our car immediately because they have a delivery coming in. My car, and all the others that had to move, were parked in a regular hotel guest parking area. We were parked exactly where we were supposed to be. This seemed really inappropriate and they need to plan better. The man did offer to move my car for me, but I wanted to move it myself since I needed to know where it was to retrieve it myself.

The spa is also not very good. They have zero facilities (like a hot tub, sauna, nice room where you wait between treatments), yet their prices are the same as all of the other spas in town that have facilities. So I'd definitely go somewhere else next time.

  • Stayed March 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank commscholar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PaulMargetson, Owner at Hotel Santa Fe, responded to this review, 25 April 2014
Thank you for taking the time to write your review to tripadvisor.com. Unfortunately, we have stopped asking our Hacienda guests if they would like us to unpack for them as 99.9% of the time this option is declined - no excuse! We need to reinstate this “ask”.

I am sorry to learn that Eloy let you (and me!) Down and this matter has been addressed!

Also apologies for the car move request, as we had a storage container being delivered and the “closing off” of those parking spaces was overlooked the night before.

I am, however, glad to note you enjoyed your stay in The Hacienda. With apologies for our shortcomings!

kowaen mina so thuu puchi - Have a great day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phoenix, Arizona
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 17 March 2014

This was our second time staying at the Hotel Santa Fe. We love this hotel. The rooms are perfect, the staff is outstanding and the little purple London taxis that will chauffeur you almost anywhere made stay complete.

  • Stayed March 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank And_Livi_makes_3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PaulMargetson, Owner at Hotel Santa Fe, responded to this review, 25 April 2014
Hoping you will be back for a third visit soon?!

chenoho mima téwe yo tha - We thank you for staying with us.
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Plano, Texas
Level Contributor
203 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
5 of 5 bubbles Reviewed 16 March 2014

We've stayed at many different hotels in Santa Fe over the past 35 years, but never at the Hotel Santa Fe. We've gone the economy route, the family-friendly avenue, and some slightly upscale places, but for this trip, we were looking for a little something special and preferably inside Paseo de Peralto. While there are many wonderful choices in this area, the Hotel Santa Fe was the only one with a reasonably priced mini suite - perfect for our family of three.

We found a Winter Special rate for a king suite on the website. Perfect! However, we noticed that the website was silent as to certain things, such as parking. A call to the hotel revealed that the hotel charges an $18 per day "activity fee" for parking, local shuttle, newspapers, coffee and tea, and use of the facilities. OK, I know that these fees are becoming more common, but not to even mention it on the website and surprise guests with it when they arrive? We still made the reservation, but the undisclosed fee colored our attitude somewhat.

Upon arrival, we entered a cozy lobby, somewhat small, but warm and intimate with southwest/Native American flair. The bar and restaurant are just past the check in area. The outdoor pool and spa are just around the corner, and the spa, fitness center, and Hacienda rooms are in a separate building behind the main lodge. We found all of the staff to be friendly and welcoming.

Our suite consisted of a living area and bedroom/bathroom that could be separated by folding doors. The decor is, once again, Southwestern and rather charming. The living room has a tiny balcony with a single chair for relaxing outside. Inside, each room has a flat screen TV. The rooms clearly have a patina of time, but are spotless. The furniture was a bit oversized for the rooms - a queen would have worked better than a king - and the mini bar would have been immensely more useful if it had contained a bar sink. It was also somewhat difficult to evenly monitor the water temperature in the shower. Minor complaints, however, as the bed was extremely comfortable, the pillows were fantastic, and the linens were of good quality. We were greated with an inspirational Native American message every day courtesy of our housekeeper.

OK, as to that "activity fee". The hotel does provide coffee and tea in the elevator lobby on each floor in the morning, three newspapers (Local, US Today, and Wall Street Journal) are available in the lobby, along with bottled water - just ask at the front desk. The parking is ample on open lots, and the shuttle is definitely a good amenity - there are 3 vehicles and no set route. The drivers will take you anywhere inside the Paseo de Peralta loop, Canyon Drive, or Museum Hill, and probably anywhere else close by that you need. Our first night, the shuttle was extremely fast and convenient, however, pickup on our next trip required 2 phone calls and a 30-minute wait. Still, it was musch more convenient than looking for downtown parking.

There were several spa treatments on sale during our visit. I signed up for one, a facial, but my skin care expert recommended a different treatment for my skin. I had a 15% off coupon, so the cost was similar. It was a wonderful experience and lasted longer than the suggested 60 minutes. Well worth the price.

We ended up eating a snack at the bar, but did not try the restaurant. I thought the prices were fairly reasonable for Santa Fe for breakfast and lunch, and our bar quesadilla was large and overstuffed with chicken. The restaurant is pricier at dinner, but they offer a reasonably priced and interesting-sounding fixed price dinner option from 5:30-7:00pm. In the morning, rather than opting for the Continental breakfast, visit the Sage Bakery directly across the street for wonderful pastries, tarts, quiches, and breads. Tomasita's restuarant (popular, but not my favorite) is a few hundred feet away, as are several other local dining spots.

The Hotel Santa Fe creates a loyal following with its warm and welcoming spirit. We met many families that return year after year. We will, too.

  • Stayed March 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank s2mc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PaulMargetson, Owner at Hotel Santa Fe, responded to this review, 25 April 2014
I sincerely thank you for taking the time to write such an extensive review to tripadvisor.com.

I am delighted to learn you enjoyed your stay and that we took good care of you. Apologies for the Taxi cab wait on your second day. I will also address the visibility issue on our website regarding the A.R.T./Resort Fee Charge.

We look forward to seeing you again next year, if not before?!

Again, thank you!

chenoho mima téwe yo tha - We thank you for staying with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Midland, Texas
Level Contributor
313 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
4 of 5 bubbles Reviewed 13 March 2014

My wife, grandson, and I returned to the Hotel Santa Fe for our second stay during spring break. We continue to be very pleased with the hotel. Our king suite was spacious, included a balcony, and two televisions. And, we were able to book at a very special rate, the best rate in Santa Fe for a top quality hotel. This hotel charges a resort fee, but is well worth it and our room rate remained less than other hotels even when including the resort fee. Hotel Santa Fe does not charge to park. Staff were friendly and helpful. My wife took advantate of an afternoon visit to the spa; she described her experience as amazing. Again, the only request, not complaint, we have of the hotel is to provide bell service to assist with bags.

Also, we ate dinner at Amaya, the hotel restaurant. We cannot imagine finding a better fine dining experience at a hotel. The menu offered a pre fixe dinner of $23.00! Please know that this favorable review is not based upon the price, but upon the quality of food and service. We thoroughly, completely enjoyed our fine dining experience due to the attentive wait staff and, of course, the delicious and artfully-plated food. My wife and I plan to return to the Hotel Santa Fe in August when we attend the opera. We probably will treat ourselves to a room at the Hacienda.

We highly recommend the Hotel Santa Fe.

Room Tip: Request a room with a balcony on the second or third floor. We stayed in room 365, a king suite loo...
See more room tips
  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank BillM551
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PaulMargetson, Owner at Hotel Santa Fe, responded to this review, 25 April 2014
We sincerely thank you for your kind words and are delighted to learn that we took good care of you and you enjoyed your stay.

We look forward to seeing you again in August to enjoy the Opera!

kowaen mina so thuu puchi - Have a great day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brooklyn, New York
Level Contributor
28 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 bubbles Reviewed 13 March 2014

They claim to be pet friendly, but then you find out later that they only accept dogs. It's humorous to me that they'll only accept the noisiest, messiest type of pet, but it's their business, so they get to do as they please.

Stayed March 2014, travelled solo
Helpful?
3 Thank geekspice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PaulMargetson, Owner at Hotel Santa Fe, responded to this review, 28 April 2014
I have to assume you have a cat or maybe a rabbit, snake, horse or whatever! Perhaps we should call ourselves “dog friendly” but there is no such nomenclature in the online business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 12 March 2014

The Hotel was clean and comfortable, a warm inviting atmosphere and an authentic experience of Native American hospitality. I particularly was attracted by the Native ownership of the hotel, and that they employ Native American workers. The service was outstanding. They graciously accommodated my request to have a larger room, and put me in a suite. The food in the hotel restaurant was excellent, also heavily influenced by Native Pueblo culture. They even provided ice scrapers, with the hotel logo, as we got lots of snow during my stay. The shuttle was extremely efficient; complete with a London taxicab. The only negative, if you can call it that, was that the first room, a standard king, was a bit small. The suite was excellent!

Room Tip: the larger rooms are better.
See more room tips
  • Stayed February 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank James P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PaulMargetson, Owner at Hotel Santa Fe, responded to this review, 25 April 2014
Thank you for your kind words which are greatly appreciated and we are all delighted to learn that you enjoyed your stay.

thu xonn chiimen iy a whachii wye wye - May Your Travels Bring You Back Soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Santa Fe

Property: Hotel Santa Fe
Address: 1501 Paseo de Peralta, Santa Fe, NM 87501-3721
Phone Number:
Region: United States > New Mexico > Santa Fe
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Santa Fe
#4 Spa Hotel in Santa Fe
#5 Luxury Hotel in Santa Fe
#7 Business Hotel in Santa Fe
#10 Romantic Hotel in Santa Fe
#15 Family Hotel in Santa Fe
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Santa Fe 4*
Number of rooms: 163
Official Description (provided by the hotel):
Offering spacious accommodations along with cultural activities, this Native American-owned hotel is situated in Santa Fe's Railyard District and features exceptional on-site spa services and gourmet dining options. Hotel Santa Fe offers a unique cultural experience with on-site ceremonial dance performances, historical storytelling and an on-site gift shop featuring hand-made crafts. Guests can also enjoy relaxing around the outdoor fireplace and listening to live Native American music. Guests at the Hotel Santa Fe can also enjoy Native American-inspired cuisine at the on-site Amaya Restaurant or unique cocktails at Amaya Bar. The hotel also features an outdoor swimming pool and lush outdoor gardens. In the area surrounding the Hotel Santa Fe, guests can easily discover a number of art galleries, museums and restaurants. Historic downtown Santa Fe is also located only a short distance away. ... more   less 
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Also Known As:
Hotel Santa Fe & Hacienda Santa Fe
Hotel Santa Fe And Hacienda And Spa
Hotel Santa Fe New Mexico

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