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“Rude and/or non-existent staff & expected better for the price!”
Review of AdobeStar Inn

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AdobeStar Inn
Ranked #30 of 36 Santa Fe B&B and Inns
Denver, CO
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Rude and/or non-existent staff & expected better for the price!”
Reviewed 23 November 2011

My hubby, my sister and her husband and I made plans to stay at the Sage House last year based on the really nice online pics of the place. Sis and Bro-in-law had never been to Santa Fe, so we knew that the location of the Sage House was ideal for accessing the Plaza area by foot (it's REALLY close) and that it had parking for our cars (or so we had thought on the plural "cars" part. We were driving in from different areas of CO to meet up there). I guess from the pics and even Google mapping it, I had thought that the house itself was removed from the AdobeStar Inn area. However, when we got there, we soon realized that people staying in the more expensive rooms at the ASI also had two parking spaces reserved for them in the same parking area of the Sage House. We managed to squeeze both of our cars in the one spot designated for us and then at times when no one was parking for one of the other rooms. It wouldn't have been a big deal if we could have parked on the street, but you can't around there. So, right away our trip started off with some creative scrambling around.
I would agree with many other reviewers that the house seemed shabby for the price and upkeep was not on a high priority list - for the grounds, string lights on the house and it being dusty on the inside. I am not a snooty person and am pretty relaxed, but this did bother me a bit. The living room with fireplace was nice (FYI bring your own wood. They charge for the wood that's there), as was the kitchen. Both bathrooms were fine, although there were light bulbs that needed to be replaced and there was some steam gadget or the like in the master bath shower that did not work. I personally don't like waterfall shower heads because there usually isn't enough water pressure, as was the case with this one. Never felt I was clean enough.
Things I would change to the house itself:
1. Use a tablecloth - The dining room table has slats on the top (Southwestern style) and while quaint, lends itself to crumbs falling between the cracks, which we noticed while opening the table drawers. This was BEFORE we ever ate anything, so it tells you that no one had cleaned this up from the previous guests. Maybe a tablecloth would be an inexpensive option rather than replacing the table?
2. Splurge on better linens! - We found holes and overall wear on the linens, not conducive for paying guests, let alone guests who would visit for free (see pics). Just some nice white or ivory ones, like most hotels?!
3. Stabilize the twin beds - when we broke apart the twin beds that make the king in the main bedroom, they kept sliding around the hardwood floor if you would turn to your side, etc. while you slept. Kind of made sleeping a little scary [think a possible bumper car scenario]. Rubber pads on the bottom of the bed feet would do the trick.
4. General maintenance - As mentioned before, better cleaning is DEFINITELY needed for this place. While moving the aforementioned twin beds, we found a carpet that wasn't vacuumed in a while and coins (none were taken). The armoire had more shabby linens just folded and thrown in. In the hall closet, there were odd items like a foam mattress pad and wrapping paper just tossed in like they were meant to be there. (see pics).
5. Hello? Is anyone here? - Wow! We saw NO ONE until my sister went to try and pay for their half of the bill. Then she finally found a crabby woman at the "reception desk" who blatantly asked her "who are you?" instead of a Good Morning and my sister had mentioned that she was a paying guest at the Sage House and needed to pay their half of the bill. Yikes!
It's too bad that the people who operate this do not do a better job of it or at least are available for their guests to service things like missing light bulbs, etc. It would be such a cute place to visit if the proprietors were a little more Type A clean and friendly....I am picturing Aunt Bea (from the Andy Griffith Show) on a caffeine high.
Of course all hotels and B&Bs are subjective, but I think that the owners of AdobeStar Inn and Sage House need to do a better job for their customers.
Thanks for reading my $0.02.

  • Stayed December 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kuriko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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85 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
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Traveller tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
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English first
Rockwall, Texas
1 review
Reviewed 12 November 2011

Every other year several cousins from Texas, Oklahoma, and California gather to renew family relationships. This year we met in Santa Fe at the Adobe Star Inn and had a wonderful time. We were the only group at the Inn and had the run of the place. It felt as if we were in someone's home without having the responsibility of food and cleanup. Aside from the homey and comfortable feel, my most memorable experience was Valerie, the inn keeper. She met us when we arrived and made us feel very welcome and checked on us frequently. We had a couple of problems, one cousin with an illness, which Valerie helped us with immediately. I can't brag on her enough. Thank you, Valerie, for going above and beyond, providing us with a wonderful experience. I will definitely visit again.

Room Tip: The main room has a wonderful fireplace with a large comfy chair for reading or relaxing - peaceful.
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  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fiveoranch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boquete, Panama
Level 5 Contributor
80 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 11 October 2011

We stayed in the Black Mesa room at this convenient Santa Fe B&B and really enjoyed our stay. The room was beautiful and comfortable and the location was close to the plaza but quiet and nice. This is not the place to stay if you need to have lots of hands on help as the staff is not on location except for breakfast (which was excellent)! We felt fortunate to have such a nice place to stay during the busy season centered around the Albuquerque Balloon Fiesta and would gladly stay here again.

Room Tip: There is a refridgerator and coffee maker in the room and with so many good restaurants in town, we...
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  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dancelessons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lake Tahoe (California), California
Level 6 Contributor
113 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 1 September 2011

My many stays at Adobe Star (Since 2008) has always been one of my best travel experiences. There is so much to say about the beautiful room, amazing food and atmosphere, adobe fireplaces, real Santa Fe Home with opportunities to meet very nice upscale people if you can get yourself out of your comfortable bed in time for breakfast. Damn the place is three blocks from the plaza and two blocks from the convention center. Oh, forgot, the Georgia O Keefe museum in almost in the backyard! Oh, forgot again the best in town spa is next door Nvidia at the El Dorado. If you want to get out of town a mountain spa to die for is a few miles up the road -Ten Thousand Waves. There is a million stars in the sky at night up there. Such a rare find!

  • Stayed November 2010, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank BigDogCA2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 1 Contributor
3 reviews
Reviewed 13 August 2011

We stayed a week in Santa Fe at the Adobe Star Inn (B&B) on McKinzie Street. We had a wonderful holiday in part because of the Inn keepers, Nelly-Joy and Alex, both were cheerful, accommodating, well informed and helpful. The breakfast at the Inn was delicious, offering a nice variety each day. The location of the Inn made getting to the Plaza and surrounding areas easy and quick. We would definitely stay again!

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
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Helpful?
Thank Elizabeth M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taos
Level 3 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 20 July 2011

Instructions for your accommodations are left inside a coded entry door, which is OK; however, in our two night stay we never saw an owner or were greeted by anyone. Our "breakfast" of a small piece of quiche, a small serving of melon, and a muffin was slapped on the table in front of us by some hired person, who barely said a word. Room was very small and not very clean. Thhis was not like any B & B we've ever stayed at before and, of course, will never return to. We returned from the opera at 1 AM to find that someone had parked in our designated parking. Calls to the after hours number to tell us where else we could park were never returned.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
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Helpful?
Thank smokeylover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level 2 Contributor
9 reviews
8 hotel reviews
Reviewed 29 March 2011

Perfect location, quiet neighborhood.
Within walking distance to the Plaza, galleries, and The State Capitol.
Room was comfortable, quiet, and clean.
The breakfasts were delicious!
Management was responsive and friendly.

  • Stayed March 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank texasgirl79777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about AdobeStar Inn

Property: AdobeStar Inn
Address: 222 McKenzie St, Santa Fe, NM 87501-1831 (Formerly Spencer House)
Region: United States > New Mexico > Santa Fe > Downtown
Amenities:
Kitchenette
Hotel Style:
Ranked #30 of 36 B&Bs / Inns in Santa Fe
Price Range (Based on Average Rates): ££
Number of rooms: 6
Also Known As:
AdobeStar Inn Santa Fe, New Mexico

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