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Hilton Santa Fe Buffalo Thunder
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Reviews (2,400)
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1,108
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1,499 - 1,504 of 2,400 reviews
Reviewed 13 April 2014

This Spring Break we decided to stay close to home since we had two funerals to attend during the same week and had to attend. We chose Buffalo Thunder Resort and Casino because we have stayed there before on several occasions. We love how clean the rooms are and how beautiful the hotel is! The artwork, the restaurants, the casino, the pool and the grounds are exceptional. We don't have to go far to enjoy quality and amenities when we visit Buffalo Thunder. We love it there and look forward to our next mini getaway!!!

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
4  Thank Michelle A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 April 2014

We are HiltonHonor Members so we decided to call the hotel a month in advance and see if they had any specials. Being that they are a big casino and golf resort we thought $109 was a fair rate. Hmmmm.
After reviewing several sites ie: Expedia, Trip Advisor and Hotels.com we noticed the standard room price was available for $79. Called the hotel directly and spoke with a very rude front desk clerk by the name of Anthony. He was not willing to match the lower price as we were within the 24 hour cancellation period...What??? He checked with a manger and firmly stated that the price was $109 I period. We were astounded as the hotel was very quiet and we have been HHonors members for 20 years. Oh well.....
When went we checked in Anthony was at the desk and gave us a curt response of "correct" ever time we asked a question. He didn't comp the wifi, give us free breakfast nor did he give us our standard free bottles of water. Such arrogance and rudeness from a clerk is unacceptable. Later we chatted with Johnny (very nice) and then the manger who decided to give us a room with a fireplace...thanks for the customer service, however breakfast or Free WiFI would have been better.
The good part of this review is that the property is lovely and peaceful. The deck was an added bonus as was the generous walk in shower. The room and amenities comfy. Perhaps a training session on " customer service " would be helpful .

  • Stayed: April 2014, travelled as a couple
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1  Thank Bliss62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 April 2014

We booked here to spend a few days of the kids spring break around the Santa Fe area. The hotel is about a 10 minute drive from the historic Plaza district of Santa Fe. I was a little bit concerned with the hotel and casino aspect of the resort, but it was not an issues for our stay. The casino is in the basement level and the restaurants, shops and pools are all on the main level of the hotel. We stayed in a 2 QUEEN BEDS SUPERIOR STE W/FIREPLACE-BALCONY and it was more than enough room for our family of 4. Fireplaces were in both rooms and the suite was decorated in southwest décor. Both rooms had a balcony which looked over the parking lot and the golf course. I didn't expect the course to be open, so I didn't bring my clubs... it looked nice for late winter and the green fees were very reasonable. We had a great time and will likely stay here again on any return trips to Santa Fe.

Room Tip: Would recommend Superior suites of Jr. Suites. Ask for rooms that are not above AC units.
  • Stayed: March 2014, travelled with family
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1  Thank JPinMonument
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 April 2014 via mobile

We are staying here for a conference. On the outside, it is a very unique looking, adobe mansion style hotel. True essence of Santa Fe captured here! Inside, there is lots of beautiful Native art. Paintings, sculptures, pottery, etc. This place is huge! Like a city inside. We had to walk down the longest corridor of any hotel I've ever seen to get to the elevators. The room is huge! The bathroom too. There is a bathtub with a shower, and another walk-in shower. The furniture in the room is gorgeous, SW design. Very comfy bed and bedding (my big thing-always most concerned about that because my back will ache if the bed isn't good!) our view wasn't great, and our room didn't have a balcony. I hope to get one next time, facing the mountains. Our friend that is also staying here had a blast golfing here. One thing I didn't like too much, there are several restaurants here. We were told only one was serving lunch at about noon. We went there, and they were using an express menu, only 4 selections on it. Same as late night room service. That was pretty lame I thought. Otherwise, cool place!

  • Stayed: April 2014
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Thank Crystalyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 April 2014

We had a great time at this Hotel. The beds were very comfortable with quality pillows and bedding. Very clean and luscious decor. The lobby contained some beautiful art. A good variety of in-house restaurants, gift shops and a fun casino. Located perfectly in convenient proximity to various tourists sites.

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Thomas C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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