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“Culturally Historic, Comfortable And Quirky” 3 of 5 bubbles
Review of Inn at Pueblo Bonito Santa Fe

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Inn at Pueblo Bonito Santa Fe
Ranked #10 of 36 Santa Fe B&B and Inns
Certificate of Excellence
GreenLeadersSilver level
Austin, Texas
Level Contributor
42 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Culturally Historic, Comfortable And Quirky”
3 of 5 bubbles Reviewed 7 September 2013

We booked here on very short notice for a much needed Labor Day getaway. Price was excellent $159 per night for a very large space - with a full kitchen, living room and master bedroom called the Comanche Room. A very quick six block walk to the Plaza. We wanted to give it an A - but it is really a B or B-. Mostly little things and one big thing dragging it down. Problems - shower head needs to be totally replaced. Not enough water flow to rinse off the soap. Need a better soap anyway - we got a locally made one that was wonderful. Bedspread ugly and not warm - we got our own blanket to use instead. Parking is free ( yaay) but lot fills up too tight and getting in and out of spaces early in the morning is a pain. We planned to stay for four nights, ended up leaving after three and still got nicked for the 4th night. On the third night the people upstairs were loud and drunk. Suggest booking upstairs room if possible next time. Positives are really big -- culturally historic buildings, absolutely great location, huge room that is very comfortable, super king bed, wifi worked perfectly. We didn't have breakfast on site having heard it was not special and not being very social in the mornings anyway. Made tea in the kitchen and stocked up on water for hiking. Tons of great restaurants and coffee shops within very easy walking distance. The owner was very nice on the phone making the reservations - and did say there was basically NO way to cancel once the rez was set but I still think a more gracious and understanding and savvy businessperson would have been thankful for three nights and let us off the hook or split the difference on the 4th night. To me that is just smart business. Overall - we would recommend it but have medium not high expectations and do try to get a room upstairs. Comanche room could be much better with about an hour and $150 worth of investment on the owners part and I hope they do it.

Room Tip: Get a higher room upstairs for star watching. Santa Fe is a dark skies city and you can see a ton ju...
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  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank RockingRobin78704
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santafeinnkeeper, Owner at Inn at Pueblo Bonito Santa Fe, responded to this review, 11 September 2013
Thank you for visiting and taking the time to leave a review. I'm disappointed that your experience was only so-so. I'd love to chat a bit about how you feel we can improve.

If there are any problems with your room, please let us know during your stay. We'd be happy to do our best to fix them. We're mandated by city code to keep all shower heads low flow, which possibly to some folks coming from areas of the country with an abundance of water, may seem like they're not working up to par. Unfortunately, we can't change that, but we can educate our guests about it! Similarly, if the upstairs folks were too noisy, you can always tell us and we'll take care of it as well. To clarify: This was a group of three couples meeting for a reunion in Santa Fe who were sitting on our sundeck enjoying a bottle of wine and returned to thier rooms around 10:00 pm.

As for your reservation, your visit was over Labor Day weekend—a busy holiday. If we're able to rent an unoccupied room, we will not charge for short notice cancellations. In your case, notice was given the day of departure when advance travel arrangements had already been made by other travelers. Please remember, we're not a large hotel and only have 19 rooms. Courtesy in communication is essential on both sides of the relationship in order to keep things running smoothly!

It sounds like you had a pleasant stay overall, though, and I'm happy you took advantage of most of what we had to offer. We certainly are very close to a number of attractions, including the Plaza and Canyon Road just to name a few. And with a very comfortable room with complimentary wi-fi, you'll have plenty of opportunity to relax, as well. It's disappointing you didn't give the breakfast a try, though, as there's lots to enjoy! Tasty coffee cake, salmon smears on a variety of bagels, raspberry preserves, just to name a few favorites.

I do appreciate the feedback, and hopefully I was able to clear up a few concerns. Please feel free to be in touch with any other questions. Thanks again, and we'd love to host you on your next journey to Santa Fe!

Best,
Amy Behm
Owner
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634 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (174)
Date | Rating
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  • English first
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  • German first
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English first
Chicago, Illinois
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 4 September 2013

This B&B is beautiful with a rich history. The room was great! The location in relation to the historic plaza was convenient. The breakfast was no better than a Hampton Inn, nothing was made fresh. The staff and owners were not very warm or welcoming. It appeared they were a bit burnt out. The price was a bit high for its location, but still a decent price.

  • Stayed August 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Javajules
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santafeinnkeeper, Owner at Inn at Pueblo Bonito Santa Fe, responded to this review, 10 September 2013
Jules,

Thanks very much for taking the time to leave a review. I'm so happy your room was comfy, and yes, our location is "prime"- we agree! Walking to the Plaza and other Santa Fe attractions definately has its perks! Our nightly rates not only include our convenient location full of historic Santa Fe beauty and charm- as you attested to above- but also complimentary parking, WiFi, breakfast buffet and afternoon tea. Recently voted "Most Likely to Return 2013" by our guests from over 8,500 properties in the US and Canada is a huge compliment to the degree of satisfaction our guests enjoy. As far as prices go, you'll find we're one of the most competitively-priced place to stay in the downtown area!

Thanks again for your feedback. I'm sorry if you ever felt unwelcome; that was certainly not our intention. After 28 years of consecutive innkeeping we still find enjoyment serving our guests every day as we consider each to be a blessing. We're always happy to host you anytime, and would love to see you soon.

Sincerely,
Amy Behm
Owner
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Albuquerque, New Mexico
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 3 September 2013

We have stayed at Pueblo Bonito many times, and always leave looking forward to our next visit. Hosts Amy and Herb are delightful and obviously enjoy their many guests. They provide a warm, welcoming, personal stay, and are very knowledgeable about Santa Fe events, activities, restaurants, etc--and will make reservations for you. The Inn is always immaculate, breakfast is abundant and delicious, and one can walk to the Plaza in 5 minutes. Very moderately priced for Santa Fe. We will return!!

Room Tip: Have stayed in several different rooms & suites--all have been very comfortable, each has its...
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  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank PM52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santafeinnkeeper, Owner at Inn at Pueblo Bonito Santa Fe, responded to this review, 10 September 2013
Thanks for leaving us another review! It's always a pleasure hosting you. Our repeat guests have become more like "family" than guests! We sincerely appreciate that you value your experiences over the past 20+ years with us and still choose time and time again to make us your "Santa Fe home". We know there are several options available to you in downtown Santa Fe, but strive to provide the most traditional, truly Old Santa Fe lodging experience at an affordable price that we can! We look forward to seeing you again soon.

Best,
Amy & Herb
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 30 August 2013

Another lovely stay at the Pueblo Bonito in Santa Fe. The rooms are lovely, clean, and the location of this b&b couldn't be more ideal for exploring all that downtown Santa Fe has to offer. Minutes from the Canyon Road gallery district, shopping, Collected Works Bookstore--really a perfect place to stay. Amy and Herb, this inn's longtime owners, remain friendly, remarkably helpful and accommodating, without any degree of intrusion. I'll return again and again and would recommend Pueblo Bonito to anyone wanting a comfortable, convenient Santa Fe experience.

  • Stayed August 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RubyJuly59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santafeinnkeeper, Owner at Inn at Pueblo Bonito Santa Fe, responded to this review, 10 September 2013
And a lovely review, as well! Thank you so much for the five stars and your loyal patronage over the years. We certainly do pride ourselves in our cozy, clean rooms, but even better, we're so close to the highlights of Santa Fe. You mentioned a few—Canyon Road, for one—but we're also just a quick stroll to Santa Fe's plaza, the NM State Capitol and a number of world class museums. It's a lot easier to accomplish everything on your list when you're close to it all!

We're always happy to host you, and we really do cherish your recommendation. It's very helpful to prospective guests, as well. Thanks again!

Sincerely,
Amy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Malibu, CA
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 29 August 2013

We had to make a last minute reservation. I thought we would have to settle for the rooms no one else wanted. But we were delighted to find our reasonably priced adobe suite had wonderful original features without being too designer.

Room Tip: Our room was a lot more charming than the photo made it out to be.
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  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank wendywidellwolff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santafeinnkeeper, Owner at Inn at Pueblo Bonito Santa Fe, responded to this review, 10 September 2013
Wendy,

Whether it's last minute or several months in advance, we're always happy to host you! And I'm very glad you had a relaxing. enchanting stay with us. From kiva fireplaces to afternoon tea, there's plenty to enjoy here at Pueblo Bonito Inn, and of course, we're so close to the sights and sounds of Santa Fe. FYI: All 19 of our rooms are unique. We'll have one guest request the Tesuque while another requests the San Ildefonso, and so on. Each room or suite has it's own character and reflection of local culture and flavor! I'm so glad you found your "adobe suite to be wonderful full of original features". Let us know if you're ever back in town. We'd love to see you again!

Sincerely,
Amy Behm
Owner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Las Vegas, Nevada
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 26 August 2013

The Pueblo Bonito Bed & Breakfast is situated within easy walking distance of Santa Fe's main plaza, shops, restaurants, galleries and museums. The property dates to the 1880's when it was the home of a circuit judge and is of a classic Santa Fe adobe construction. Our unit was a one bedroom suite with a fully functioning kitchen, wood-burning fireplace, vintage door and window hardware along with a brick and hardwood floor. What it lacked was a comfortable bed and TV that could be seen from more than three feet away!

The "breakfast" portion of the "bed and..." was about what you would expect from a Hampton/Comfort/La Quinta Inn and served by the very friendly and helpful owners. The Inn's clientele were mainly middle-aged to retired folks. As such it was incredibly quiet and peaceful.

As a Bed & Breakfast experience, it was long on charm but a little short on amenities. Overall, we had a great time.

  • Stayed August 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank WriteBrained
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santafeinnkeeper, Owner at Inn at Pueblo Bonito Santa Fe, responded to this review, 4 September 2013
Thank you for visiting us and glad to know you had a great time as stated in your last sentence of your review. We do have a prime location- one of the best in downtown Santa Fe for exploring sights and attractions of Old Santa Fe. If your bed felt uncomfortable, I apologize for that. We have serviced 1000's of guests over the past 28 years all of which are unique and have a wide variety of preferences. Some require feather pillows, other foam, others hard, others soft, etc. Similiarly it is with bed preferences- while most folks find our beds quite comforable, others prefer softer or harder. We strive to make our guests visit as relaxing as possible, and can usually solve any preference issues if given the chance.

Our tv's range from 27" to 32" flat screen which are not bolted into our foot thick adobe walls, rather they are set on viewable tables, etc. All are equiped with comcast cable and changer.

Our breakfast includes a nice mix of hearty, filling options, including fresh coffee, tea and juice, a wide variety of freshly cut fruits, oatmeal, granola, boiled eggs, lowfat yogurts, pastries, coffee cake, baked breads, bagels, french toast, waffles, raspberry preserves and smears. It's the perfect way to start off your day!

I'm happy you found our decor charming— you stated above that you enjoyed your stay, but the star rating doesn't necessarily reflect this- thus I'm somewhat confused. We invite you back the next time you're in Santa Fe as you're always welcome at Pueblo Bonito b&b inn!

Sincerely,
Amy Behm
Owner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
1 review
5 of 5 bubbles Reviewed 22 August 2013

I love the overall atmosphere here. It is clean, cozy, and most importantly in an increasingly twee town, it is unpretentious. It is blessedly quiet thanks to the thick adobe walls and surrounding gardens. The tamales waiting for me saved me often during my stay. I have stayed there in the fall and summer and it is always comfortable. In the fall, the kiva fireplace was wonderful. The breakfast is well thought-out and the group chats spontaneously happen due to comfort and good cheer - not from an enforced "let's play!" attitude from the gracious owners.

  • Stayed August 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Carmen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santafeinnkeeper, Owner at Inn at Pueblo Bonito Santa Fe, responded to this review, 4 September 2013
Carmen,

Thank you so much for a sweet and touching review! Those thick adobe walls sure do keep out the noise, don't they? And of course, we hop on any chance we have to let guests sample the tamales and other wonders of Santa Fe.

We really do love enjoying our guests. Hearing about your travels and the sights you've seen is so rewarding for us, and we're always happy to do it. Of course, if you'd prefer to relax in the comfort and solace of your room, you're more than welcome to do that, as well.

I appreciate you taking the time to leave a review. It's helpful for anyone considering a stay with us. And with fall quickly approaching, those kiva fireplaces will be roarin' and keeping us warm!

Best,
Amy Behm
Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Inn at Pueblo Bonito Santa Fe

Property: Inn at Pueblo Bonito Santa Fe
Address: 138 W. Manhattan Ave., Santa Fe, NM 87501
Phone Number:
Region: United States > New Mexico > Santa Fe
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites
Hotel Style:
Ranked #10 of 36 B&Bs / Inns in Santa Fe
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Inn at Pueblo Bonito Santa Fe 3*
Number of rooms: 18
Official Description (provided by the hotel):
Lovely downtown Santa Fe Bed and breakfast. Walk to plaza, shops, galleries, museums, restaurants and historic sites! 1860 built original adobe pueblo-style compound. Three buildings on one acre housing 18 individually decorated and charming adobe guest rooms. Kiva fireplace, private bath and private entrance in all 18 rooms. Breakfast buffet features handmade "Pueblo Tamales" and a wide array of other offerings. Afternoon tea, Wi-fi and parking are complimentary for guests. Affordable. Don't stay in Historic Santa Fe- Experience it at Pueblo Bonito bed and breakfast inn. ... more   less 
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Also Known As:
Pueblo Bonito Bed And Breakfast Inn
Pueblo Bonito Hotel Santa Fe
Inn At Pueblo Bonito Santa Fe New Mexico

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