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“Very Good But Not Without Issues”

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Rosewood Inn of the Anasazi
Ranked #4 of 60 Hotels in Santa Fe
Certificate of Excellence
us
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Very Good But Not Without Issues”
4 of 5 bubbles Reviewed 27 August 2013

We spent an evening at the Inn of the Anasazi in the middle of a road trip full of freeway motels. What a delightful respite. The location is perfect; right in the middle of the historic area. I can't imagine a better location. The physical plant (including the public area and the room) was just right but understated. No glitz, just everything as it should be. We had a room on the third floor with an unfortunate view of the parking lot of a neighboring building but it was quiet and very comfortable.

Staff was wonderful with a very helpful, can do attitude. i made the reservation online the day before and my fat fingers selected the wrong day on my iPad. On arrival it took a minute to discover the error but they were gracious and accommodating, quickly making the necessary adjustments. The concierge was very helpful in suggesting sights to focus on in the short time we had available to us.

My only complaint was with the restaurant, which, to her credit, the concierge didn't plug. The food was wonderful (memorable even) but the wine service needed help. The first bottle I ordered was out of stock. The second was brought to me but the vintage was different than that on the list and the difference was not noted to me - - I had to point it out. After dinner I ordered a Port which was not available and then ordered a vin santo instead which also was not available. Really? This was a Wednesday evening following a busy weekend. With even a little effort the inventory can be restocked or the wine list re-printed. This was not five star service.

Having said that, I will gladly return. When I am in Santa Fe next I am very likely to stay there again. Just hoping that the wine service will be improved...

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank km060
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InnOfTheAnasazi, General Manager at Rosewood Inn of the Anasazi, responded to this review, 28 August 2013
Hello "Km060"! Thank you for your thoughtful and detailed review of your recent stay with us. We are so pleased you enjoyed your visit to Santa Fe and the Inn and that we were able to assist you with your reservations. We are delighted to hear your positive feedback and kind words about our hotel and staff. The issues with our Wine List is unacceptable and I very much appreciate your pointing it out for my immediate attention. Please rest assured that I will take the appropriate measures to correct this. Thank you again and I look forward to your future visit with us soon. Yours sincerely, Sandra Finlay, Managing Director
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735 reviews from our community

Traveller rating
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    9
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (153)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Vallejo, California
Level Contributor
135 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
3 of 5 bubbles Reviewed 26 August 2013

We thought the hotel was very nice but not five star. The rooms were very small and not five star quality. The out door patio for the room was nice, we had breakfast out there.

The service at the outside patio restaurant was not five star, seemed like the servers were just going thru the motions. Food was good. The location was downtown which we liked but did not have a pool or a nice out door patio or sitting area. When we returned our car at the car rental center / airport we found the bumper had a large crack in it. We called the hotel to let them know one of the employees who parked the car during our stay had cracked the bumper. We have not got a call back yet.

Again nice hotel but not five star and next time we will choose a different hotel.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Don B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InnOfTheAnasazi, General Manager at Rosewood Inn of the Anasazi, responded to this review, 12 September 2013
Hello "Don B". Thank you for your very thoughtful review of the hotel following your recent stay with us and for your kind compliments on the food. I do apologize that the service you received was not up to our usual high standard however, I do appreciate that you brought this to our attention. With regard your rental car, unfortunately our Front Office Manager's attempt to reach out to you was unsuccessful and we were unable to provide you with pertinent details regarding the vehicle. We truly hope this incident will not deter you from staying with us and that we will have an opportunity to welcome you back to the hotel in the not too distant future. Yours sincerely, Sandra Finlay, Managing Director
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michigan
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 16 August 2013

In of the Anasazi was terrific. It was very well managed, polite, low key clerks and hospitality managers. Always fresh bottled water available, great restaurants, quiet vibe, restful trip. Rooms are quiet (adobe is a dynamite sound insulator). Great location, easy to walk everywhere.we felt it was worth every penny. The concierges were very helpful wi guidance, suggestions and arrangements. Our friends and we loved it!

Room Tip: Recommend off the street. Views are tough as the building is surrounded by comercial structures. R...
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  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank TBIPatient
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 bubbles Reviewed 12 August 2013

Great place! Enjoyed professional yet warm service at the Anazasi from the moment we arrived. Everything was perfect! Fantastic accommodations. Dietary restrictions were not a restriction at all! Terrific restaurant staff and food! Great location! Loved everything about this place. Can't wait to return!

Room Tip: Note: There is no pool at this location, but with all that there's to do in Santa Fe, we did no...
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank SWPANAT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InnOfTheAnasazi, General Manager at Rosewood Inn of the Anasazi, responded to this review, 22 August 2013
Hello "Swpanat"! Thank you for your lovely review of the hotel. We are so pleased that you enjoyed your stay with us and everything was to your complete satisfaction. Your feedback provides us with the opportunity to enhance our services. We look forward to welcoming you back soon. Yours sincerely, Sandra Finlay, Managing Director.
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South Bend, Washington
Level Contributor
56 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 12 August 2013

Our room was spacious and very comfortable. It had a coffee maker which very nice to have after getting a fresh cookie in the lobby and taking a break! The bathroom was very nice as well; spacious and nicely outfitted. The location could not be better. We will definitely be back.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Marcie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Olivos, California
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 10 August 2013

Recently had the pleasure of staying at this beautiful hotel. Impressed with everything about it.
Service five stars - every staff member kind, courteous, and happy
Room five stars - everything you would ever want was provided. Luxurious and spotless. Turn down service was the finest I've ever had in any hotel (drapes pulled, slippers by bed on both sides, cookies and a tray of sweets on desk, classical music on radio, shoe shine bags placed out to use, etc.)
Location five stars
Seriously this hotel knows how to treat people and gives any top hotel in any city a run for their money. Stay here - you will be glad you did.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Ike03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InnOfTheAnasazi, General Manager at Rosewood Inn of the Anasazi, responded to this review, 22 August 2013
Hello "Ike03"! We are so appreciative of your generous review of Rosewood Inn of the Anasazi as our goal is to consistently provide you with only the best in service and product. Thank you for your positive feedback about our hotel and staff. We hope to welcome you back very soon! Yours sincerely, Sandra Finlay, Managing Director.
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macpwv
Level Contributor
82 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed 7 August 2013

The Inn of the Anasazi nows how to take care of their guests before they know what they need. Gloria, a concierge unparelled was always at her desk ready to steer us in the right direction. Yes, an early morning walk up Canyon Rd. would be good as there is so much to see there and no traffic at that time on the one way street. Slippers by my bedside and cookies with the turndown service did not hurt. The location can not be improved upon and you will enjoy every moment there.

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank macpwv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InnOfTheAnasazi, General Manager at Rosewood Inn of the Anasazi, responded to this review, 22 August 2013
Hello "Macpwv" Thank you for sharing your wonderful review from your recent stay at Rosewood Inn of the Anasazi. We are indeed very proud of Gloria and so pleased and grateful that her hard work is so well received and recognized by our valued guests. Your comments help us to know if we are meeting and exceeding all of our guests expectations. We will continue to provide you with only the best in service including Turndown. We hope to welcome you back very soon. Yours sincerely, Sandra Finlay, Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Rosewood Inn of the Anasazi

Property: Rosewood Inn of the Anasazi
Address: 113 Washington Ave., Santa Fe, NM 87501
Phone Number:
Region: United States > New Mexico > Santa Fe > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in Santa Fe
#5 Romantic Hotel in Santa Fe
#11 Family Hotel in Santa Fe
#14 Business Hotel in Santa Fe
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Rosewood Inn of the Anasazi 5*
Number of rooms: 58
Official Description (provided by the hotel):
Perfectly located and with one of the best restaurants in Santa Fe, this hotel provides local color in luxurious surroundings. ... more   less 
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Also Known As:
Rosewood Inn Of The Anasazi Hotel Santa Fe
Inn Anasazi
Rosewood Inn Of The Anasazi Santa Fe, New Mexico

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