The location of this hotel is excellent and there is available parking for a reasonable rate. It has a nice restaurant on site, that in spite of having excellent food, was not at all busy. It is within quick walking distance (about two blocks) from the main plaza and cathedral and only steps away from shops.
The queen rooms are small, but it is a historic hotel, so that is to be expected. Some look out onto a ventilation shaft and directly into the windows across the way, so don't expect a view. But they are charmingly appointed.
My only complaints were that the bathroom, especially the shower, wasn't clean. I stayed on two separate nights and the first time, a giant wad of someone else's hair (mine isn't nearly that long) was attached to the shower wall. The second night, no one noticed the personal shower gel that someone left behind hanging on the shower head.
My other complaint was that the Friday morning desk crew could really use some retraining in the concept of customer service. When I approached the desk, the two clerks were chatting. When the phone rang, one went to work on the computer telling the girl to answer the phone, leaving me to stand there and tap my fingers waiting to be checked out. Honestly, there's no excuse to leave the person who is physically present to talk to someone one the phone. The man on the computer needed to refocus his attention on customers rather than technology and the girl should have put the phone on hold if that was her choice. Also, the answer to the question "when I come back, could I have a room with a view?" should not be "we can give you a room without a window if you want." Both of the people who checked me in on Thursday and Sunday were really pleasant and helpful.
