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Hotel St. Francis
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Reviews (1,155)
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All reviewstabla de los santossecreto loungesmoked sagerooms are smallfull length mirrorcorner roombeautiful hotelfront desk staffbeautiful lobbywood floorsperfect locationhotel barstreet noiseper daythird floortwo blockscommon areas
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577 - 582 of 1,155 reviews
Reviewed 10 July 2014 via mobile

We chose to stay at Hotel St Francis for our 2nd anniversary wknd getaway and we were not disappointed! The hotel is beautiful!! The staff is friendly and always eager to assist guests. We enjoyed the central location of the hotel to all the downtown amenities. We never once had difficulty finding parking. The bar is definitely an added bonus!!! Cannot wait to return!!

Stayed: July 2014, travelled as a couple
1  Thank MichaelLani W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlderKaitlin, Front Office Manager at Hotel St. Francis, responded to this reviewResponded 12 July 2014

Hello MichaelLaniW; Happy Anniversary and thank you for making Hotel St Francis a part of your celebrations! We are all so glad to know you are excited to return; we're excited at the prospect of having you back with us for more top notch food and drink, not to mention a peaceful room in the middle of downtown. Best wishes, Alder Seaman

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Reviewed 9 July 2014

This is the second time we've stayed at the St. Frances and we love it. The location is perfect and the staff is so friendly and very helpful. We had a great deal of luggage as we were in Albuquerque for a week before our stay in Santa Fe and the staff was great in helping us to get it from our car to our room and back at the end of our stay. The rooms are small, but they have everything you need including a refrigerator, safe and a hair dryer (three things I always look for). The bar and restaurant are also very good with great services. We will be back!!

  • Stayed: July 2014, travelled with friends
    • Location
    • Rooms
    • Service
2  Thank wanderingtogether
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlderKaitlin, Front Office Manager at Hotel St. Francis, responded to this reviewResponded 12 July 2014

Hello wanderingtogether! Thank you for your review! We love that you loved our historic Hotel St Francis and we look forward to seeing you both again soon. Our staff was happy to be of help to you during your stay and we would love the opportunity to welcome you for another comfortable stay complete with excellent food and the best drinks in town. Sincerely, Alder Seaman

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Reviewed 9 July 2014

The location of this hotel is excellent and there is available parking for a reasonable rate. It has a nice restaurant on site, that in spite of having excellent food, was not at all busy. It is within quick walking distance (about two blocks) from the main plaza and cathedral and only steps away from shops.

The queen rooms are small, but it is a historic hotel, so that is to be expected. Some look out onto a ventilation shaft and directly into the windows across the way, so don't expect a view. But they are charmingly appointed.

My only complaints were that the bathroom, especially the shower, wasn't clean. I stayed on two separate nights and the first time, a giant wad of someone else's hair (mine isn't nearly that long) was attached to the shower wall. The second night, no one noticed the personal shower gel that someone left behind hanging on the shower head.

My other complaint was that the Friday morning desk crew could really use some retraining in the concept of customer service. When I approached the desk, the two clerks were chatting. When the phone rang, one went to work on the computer telling the girl to answer the phone, leaving me to stand there and tap my fingers waiting to be checked out. Honestly, there's no excuse to leave the person who is physically present to talk to someone one the phone. The man on the computer needed to refocus his attention on customers rather than technology and the girl should have put the phone on hold if that was her choice. Also, the answer to the question "when I come back, could I have a room with a view?" should not be "we can give you a room without a window if you want." Both of the people who checked me in on Thursday and Sunday were really pleasant and helpful.

Room Tip: The rooms that look over the patio are reasonably quiet even with the diners eating.
  • Stayed: July 2014, travelled solo
    • Value
    • Sleep Quality
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2  Thank Geekamicus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlderKaitlin, Front Office Manager at Hotel St. Francis, responded to this reviewResponded 12 July 2014

Dear Geekamicus, thank you for coming to stay with us. We appreciate you taking the time to write a review! It's good to hear that you were charmed by the rooms and liked the central location. Your feedback regarding the bathrooms and the desk service are much appreciated and duly noted. We will certainly use this review as an opportunity to further train our staff! We hope to roll out the welcome carpet for you again when you are next in the area. Yours truly, Alder Seaman

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Reviewed 6 July 2014

Just finished our 4th of July weekend getaway and loved the hotel! The staff and housekeeping was very attentive. The rooms were small but worked fine for us! Loved all the windows in the room! The room was very bright, clean, and we always left the windows open since the weather was wonderful there. We had drinks at the hotel bar Secreto Lounge...the bartender Chris was great! Drinks were wonderful especially the Spicy Secreto...my fav! The covered patio in front of the hotel was a great place to relax with a drink in the afternoon and evenings. We will definitely stay there again!

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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1  Thank HuskerGalfromDenver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlderKaitlin, Front Office Manager at Hotel St. Francis, responded to this reviewResponded 8 July 2014

We are thrilled to hear how much you enjoyed your stay with us, HuskerGalFromDenver! We're so glad you got to experience the lovely sunny weather and the best cocktails in Santa Fe during your time here at Hotel St Francis. It will be our absolute pleasure to welcome you back for your next visit; meanwhile thank you for taking the time to post a review. Sincerely, Alder Seaman

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Reviewed 3 July 2014

I was very ill during my stay at the hotel due to a cold picked up on an airplane. The staff at the hotel took wonderful care of me by checking on me periodically, providing urgent care directions, providing a thermometer to test my temperature, etc. Both Anne and Brad were very helpful and made me feel well taken care of when I was feeling so sick I just wanted to go home. I got well and really enjoyed the rest of my stay at the friendliest hotel I've ever stayed at.

Room Tip: Ask for what you want at the desk
  • Stayed: June 2014, travelled on business
    • Value
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3  Thank ROBERT G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlderKaitlin, Front Office Manager at Hotel St. Francis, responded to this reviewResponded 7 July 2014

Hello Robert G; we're so happy to have been of help to you during your stay and we appreciate your kind words regarding our staff! Anne and Brad will be thrilled to get your feedback, and it's good to hear you got to enjoy at least some of your visit to the "City Different" sans cold. We would love to roll out the carpet for you whenever you're in the mood for a relaxing return visit. Sincerely, Alder Seaman

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