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“Would not honor reservation for 2 queen beds”

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Hyatt Place Santa Fe
Ranked #16 of 60 Hotels in Santa Fe
Certificate of Excellence
Wichita Falls, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Would not honor reservation for 2 queen beds”
Reviewed 4 January 2012

Booked the room over a month in advance, paid for 2 queen beds. When we arrived we received a room with one full bed for 4 people. Hotel refused to change the room since they were full and had apparently sold our room to another party. Management was rude and spoke derogatorily about Travelocity and that it was our fault for booking through them. Said we got whatever was left. Internet was intermitent in the room, though good elsewhere in the hotel. Free breakfast was cereal, juice, limited fruit, and bread. Maintenance guy at pool was rude. To top it off, our car's rear window was shot out while parked at the hotel, which required a 3 hr trip to/from Alburquerque to fix. Bad experience all around for Hyatt Place Santa Fe.

Room Tip: Don't book through a third party if you want any type of consideration from Hyatt Place Santa Fe
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  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Greg_R_in_TX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Location
  • Rooms
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  • Value
  • Cleanliness
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Michigan
Level Contributor
81 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 4 January 2012

We made reservations and stayed at this Hyatt Place in Santa Fe, NM on New Year's Eve 2011. We got there a bit before check in time but the room was available and we were able to get in early. The lobby was tidy and organized. The gal at the check in desk came out from behind the desk to hand us our room keys and to show us around the lobby area. That was very thoughtful. We even had a choice of floor we wanted for our room. We choose the third (top) floor. We took the elevator to our room to find a very nice and clean room. It had a king bed, large corner couch, work desk and small fridge. There still was plenty of room to walk around in the room. When we looked at the bed we noticed it was full of feather pillows. I have an allergy so called the front desk for non-feather pillows. She asked how many we wanted and we asked for four of them as that was how many were already on the bed. In a few minutes housekeeping came up with three pillows. Oh well, three was a good number, too! We went out for dinner and came back to the room to bring in the new year. The only complaint about this Hyatt Place is the paper thin walls. For some time in the evening our neighbors could be heard but they quieted when we wanted to sleep so that was fine. We would certainly stay in this Hyatt Place again when traveling through Santa Fe, New Mexico.

  • Stayed December 2011, travelled as a couple
    • Value
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Helpful?
2 Thank AZgolferMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 January 2012

Upon arrival my party's reservations were completely botched even after having a contract and speaking with sales only a couple of days before. After 24 hours each of 7 couples realized we had been so over-charged for our stay most or us had maxed out credit cards. After 3 hours of run around we spoke with the gen. Manager who guaranteed everything would be fixed. When we checked out from our 4 night stay our bills were still incorrect. None of the employees had a clue. On top of this, several rooms not in our party experienced credit card fraud over the phone, for which the police had to step in!

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Pmw3699
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Queensland
Level Contributor
167 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
Reviewed 17 December 2011

We drove up from the south and could not find this hotel, we went past it 3 times, it is tucked in behind another hotel & Petrol station, best way to find it is look for the Tyre Store and take that turning, and you will see the hotel on the right. Well there is no undercover parking that we could see so we parked outside the front of the hotel. The lobby is clean and tidy and some nice chairs to lounge in , the desk is small and not always attended but the staff are never far away and come to you as soon as they see you. They were lovely people, pleasant to talk to and very helpful. Our room choice was the King room and it was very impressive, great bed, really comfortable, separated slightly from the living area by a small partisan. There was a large plasma TV and we flicked through the channels etc and hotels features. There was a large Walk in type wardrobe and the bathroom was a nice compact size, with good water flow from the shower. Our window overlooked the car park and the petrol station, we could watch people filling up etc we did hear a Harley during the night but apart from that is was pretty quite. We dressed up a bit to go to Coyote Cafe ( see other review ) and the girl on the desk complemented my wife on how beautiful she looked and what a lovely dress she was wearing, this is those little touches that make you want the come back again. The hotel has a courtesy bus which you have to book in advance, we came down 5 minutes before the due time and the bus had already left, the girl phoned them up and they returned with the other guests aboard to pick us up. The thing that we never realised was how far away from the Historic Square we were. So factor in Taxi fares and how hard it is to get one that far out, we even struggled to get one back from the square you can wait up to hour. All up a great hotel, rooms very comfortable, plenty of room, breakfast usual type, but I was not that hungry after eating at Coyote Cafe and the Coffee was nice.

Room Tip: On a Friday and Saturday night getting a cab you can wait up to an hour for one.
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  • Stayed August 2011, travelled as a couple
    • Value
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Helpful?
2 Thank IslandHopperQLD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Broomfield, Colorado
Level Contributor
259 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed 16 December 2011

The room was amazing with a sitting area. Very clean and comfortable. The pool area was great for my family- the children loved the pool and we loved the hot tub. The hotel staff were very quick to respond to any of our needs. The breakfast in the morning was amazing as well. The location is great if you are hoping to be near the Interstate- my only complaint is that the downtown area is quite a ways away although there is a shuttle every hour leaving from the hotel.

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank Melissa80020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tucson, Arizona
Level Contributor
49 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 3 December 2011

If good design is your thing, the Hyatt Place design (the same everywhere you go) will wow you. The rooms are all suite-style, but that makes the bedroom rather small and the bathroom tiny. My main complaint was the strange arrangement of lighting--and all of it high watt, so that if someone wanted to read in the living room, it would flood the bedroom with light Likewise if a person is using the sink area, which is actually part of the bedroom, it is flooded with light. Nevertheless, the room is beautiful, the beds super comfortable and furnished with a lovely duvet. We thought the breakfast was adequate--a continental breakfast, and if you want more you can purchase egg and meat breakfasts. The small meals and snacks served in the cafe are pricey, but it is a very pleasant place, and I appreciated having free Wifi throughout the hotel. The Santa Fe Hyatt Place is far away from the main tourist haunts of the Plaza and Museum Hill, but right next to a huge shopping center. And the hotel shuttle will take you anywhere within 5 miles which includes the train station for the new Roadrunner train that you can take downtown Santa Fe or all the way to the Albuquerque airport.

Room Tip: They are all the same, and I did not notice if some had better views.
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  • Stayed November 2011, travelled on business
    • Value
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Helpful?
2 Thank Vera B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kellygman, General Manager at Hyatt Place Santa Fe, responded to this review, 5 December 2011
Thank you for your recent review of the Hyatt Place Santa Fe. We are pleased that you found your accomodations and the service that was provided by the staff to be satisfying.
Hyatt Place prides themselves on the design and clean atmosphere of this brand. We look forward to seeing you again on another trip to the Santa Fe area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver, Colorado
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 November 2011

We stayed at this hotel twice recently. once on our way to Thanksgiving and once on our way back. Both times our reservation was messed up and the staff was not helpful at all. The staff could not run the computer to check us in and needed serveral people to help both times. Our rooms were messed up both times and the staff did not seem to care or willing to do anything about the mistakes. The rooms were also very loud. The refrigerators in both rooms were extremely loud and kept us up alot of the night. All in all the hotel itself is not bad and was not very expensive. But overall we had two bad expierences with the service and I would not recommend this hotel in general. There is probably better places for you to stay in Santa Fe.

Room Tip: If you need a joining room make sure and double confirm you can get a joining room.
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  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Chad B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ksechrist, General Manager at Hyatt Place Santa Fe, responded to this review, 27 November 2011
Thank you for your review of the Hyatt Place Santa Fe. Unfortunately, when guests book their reservation through a third party site such as Expedia or Travelocity their reservation is considered a request for room types, not gauranteed. The adjoining rooms you requested was just that- a request. Unfortunately, during the holiday weekend we were not able to accomodate you but gave you rooms right across the hall from each other. We apologize that this upset you and ask that you give us another try again on a visit to the Santa Fe area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Place Santa Fe

Property: Hyatt Place Santa Fe
Address: 4320 Cerrillos Rd, Santa Fe, NM 87507-9720
Region: United States > New Mexico > Santa Fe
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Santa Fe
#17 Romantic Hotel in Santa Fe
#21 Business Hotel in Santa Fe
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hyatt Place Santa Fe 3*
Number of rooms: 92
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Hyatt Hotels Corporation, Priceline, TripOnline SA, Traveltool, S.L.U., getaroom.com, Evoline ltd and Cancelon so you can book your Hyatt Place Santa Fe reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Place Santa Fe Hotel Santa Fe
Hyatt Place Santa Fe New Mexico

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