I stayed at this hotel. Being a Diamond member, I received the kind of room I asked for and was allowed early check-in. The room was adequate and quiet, the bed was fine. Internet was extremely slow, DSL, and made it impossible to load pages or make a VOIP call or work on remote desktop. The staff offered a cable, with only one wall cable connection, which helped. They said that the connection "gets slow when there is a lot of people on the internet, morning and night." However, there were two of us, and two computers, not to mention our smartphones. So, the person with the cable had 'almost' adequate speed, while I suffered. This is not the place to go if you have serious internet business to do accomplish. It is extemely SLOW.
The other negative is that the staff, especially the males on the staff, walk around with their heads down and go out of their way to avoid eye contact. Who is training these people? I was never greeted with a "thank you for being a Diamond member" or asked about an amenity, etc.
Other than that, I liked the location and the room was quiet and good. THe one staff member I have to single out as being friendly and extremely helpful is an Asst Manager, Dianne.
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- Also Known As:
- Hyatt Place Santa Fe Hotel Santa Fe
- Hyatt Place Santa Fe New Mexico