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“Nice rooms, not so friendly staff”

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Hyatt Place Santa Fe
Ranked #15 of 60 Hotels in Santa Fe
Certificate of Excellence
Colorado Springs, Colorado
Level Contributor
3 reviews
“Nice rooms, not so friendly staff”
3 of 5 bubbles Reviewed 27 November 2010

Just back from a four-night stay here. We liked the hotel on the whole - the room was spacious and well-designed - but we didn't find the staff very friendly or helpful - just not particularly warm. Breakfast was fine, reasonable selection but the staff were slow at re-filling - two out of the four mornings there were no spoons. They also were very speedy at clearing breakfast away, even before the time it was supposed to be over. We found our room quite noisy as it faced the garage. So, ok but not great, and we wouldn't be in a rush to return.

  • Stayed November 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gretchel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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700 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (89)
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English first
Hamilton Square, New Jersey
Level Contributor
40 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 22 November 2010

Stopped at the recently opened Hyatt Place (minimalist for a Hyatt) in Santa Fe with two dear friends. The place is spotless, with a sparse but lovely open lobby,and has excellent rooms with comfortable furnishings. As Hyatt's go, this is a pleasant change from the "elegance" routine one expects (along with price). I describe it as a minimalist Hyatt and found it delightful. We added an evening to our stay we so enjoyed Santa Fe and our accommodations there. The front desk staff are wonderful. Kudos to Kamy et al. This gal knows where to go to eat, let me tell you, and is without a doubt the most hospitable representative of a chain in which I have ever stayed. The Place offers a nice wine bar and for the exercise buff an indoor pool and exercise equipment. The only drawback i found is the location of the sign introducing the buildingl, as it sits back from the road a bit and in my opinion is not easily seen. But, having said that, once you find it (we drove by twice), it's a breeze. By all means, go, you won't be sorry and say hello to Kamy!

  • Stayed October 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank jtc21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CA
Level Contributor
155 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 bubbles Reviewed 16 November 2010

The Hyatt Place Santa Fe is a smart, stylish, clean hotel with all the amenities a weary traveler could want. It has a small coin-operated laundry, free parking, free internet access, and a complimentary continental breakfast is served each morning. The rooms have a separate sitting area with a large TV and comfortable seating. The L-shaped sofa can be converted to a bed if necessary. The bed was amazingly cozy!!

The Hyatt Place Santa Fe is a bit out of town, but it has convenient access to the highways - which was perfect for us. The staff was friendly and helpful. I had a bit of a problem with Internet access, but the problem was resolved immediately.

We are loyal Hyatt enthusiasts, but this was our first stay at a Hyatt Place. Hyatt Place Santa Fe made believers of us -- and led us to seek out other Hyatt Places on our road trip. The room configuration is similar in all properties - and after a long day of driving/sightseeing it is sure nice to have a familiar-feeling little living room to sit back and relax in before going to bed.

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank NevermindCA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 3 November 2010

Great brand new hotel.
Nice, large rooms.
Nice staff.
Decent Internet, including cat-5 jacks in rooms and wifi

Odd thing:
The headboards have some bad chemical smell leeching into the pillows, etc. I hope it was just the varnish and not something nastier.

  • Stayed November 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank deMagneto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level Contributor
83 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 bubbles Reviewed 1 November 2010

My husband and I visited Santa Fe on October 28-31, 2010, and stayed at the new Hyatt Place hotel. It is a nicely maintained property and is close to a shopping mall and several chain restaurants. It isn't close to the Plaza, but the hotel does offer a shuttle service that we found to be very convenient. We rented a car and spent most of our time out of the city, so the Hyatt offered easy access to the Interstate and NM highways that led us to our other destinations. The hotel staff is friendly and helpful, and the breakfast is the usual mix of breads, yogurt and fruit. Free Internet access was a nice plus. We will definitely consider this hotel when we return to Santa Fe.

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Scout1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Den Bosch, The Netherlands
Level Contributor
257 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
4 of 5 bubbles Reviewed 25 October 2010

My husband & I stayed here for 4 nights & were extremely impressed, the hotel seemed fairly new & was very stylish & comfortable. The free breakfasts were very good, no dried up old donuts & bagels with Lucky Charms!i They served fresh fruit, yogurt, cereals & bagels etc. The staff were friendly & helpful. Although the hotel is not far off the mail road in to Santa Fe it was quiet in the rooms. You would need a car to stay here as it is not walking distance in to town. We would definitely use this hotel again.

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank TopsMA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Detroit area
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 21 October 2010

First Hyatt stay in a while... Hyatt Place in Santa Fe is outstanding.. Great room - clean - well setup... step in shower. flat screen tV micro and fridge.. continental breakfast with fresh cream cheese for the hot bagels.. great neighborhood with shopping and restaurants nearby... 5 stars

  • Stayed October 2010, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank dashleyphoto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hyatt Place Santa Fe

Property: Hyatt Place Santa Fe
Address: 4320 Cerrillos Rd, Santa Fe, NM 87507-9720
Phone Number:
Region: United States > New Mexico > Santa Fe
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Santa Fe
#17 Romantic Hotel in Santa Fe
#21 Business Hotel in Santa Fe
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hyatt Place Santa Fe 3*
Number of rooms: 92
Reservation Options:
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Also Known As:
Hyatt Place Santa Fe Hotel Santa Fe
Hyatt Place Santa Fe New Mexico

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