I was not overly impressed with this hotel. Like another reviewer, I found the staff to be oddly detached. Not unfriendly, just not very interested. It didn't help that they just happened not to deduct the 50% off the 3rd night on my bill, despite the invoice itself stating explicitly that I had reserved under a special rate getting 50% off the 3rd night. They fixed it right away, but made no apologies.
While I agree with another reviewer that it's nice to have real glassware at breakfast, it would be even nicer if the orange juice weren't bitter. Or if there was anything at all interesting about the breakfast selections. Even some of the standard two-star concerns have something as imaginative as waffles.
On the upside, the rooms, like the lobby, have a modern feel, they spent a bit of money on Kohler products and that is appreciated. The mattress is high quality, the sheets clean, the coffee better than in most hotels. There is a nice desk with a decent office chair. The hotel is newish, so everything is in decent shape. The spaciousness pf the room would be especially good for a family.
But some aspects are just odd. For example, while it may seem modern, the fluorescent lights especially the sconces around the bed, had a stark white light. Also, a 42 inch flatscreen TV is great, but if over half the channels are analog and those images look worse than on the old cathode-ray TV's (not exaggerating), then what's the point? And why in such a nicely-furnished room is the lone closet wedged perpendicular up against the bathroom vanity, such that there is only an 18 inch opening? Seriously, the closet is 3-4 feet long, but the door can only be opened 18 inches. One wished for a rope and pulley system to bring one's hung clothing back and forth along the closet rod. What strange construction! And contrary to some other reviews here, the veracity of which I am highly skeptical of, the wireless is NOT particularly fast.
My room, on the first floor, was noisier than I would want in a 3-star hotel. Car doors slamming, horns beeping through the window fronting the parking lot, chatter in the hallway, and noise from the room next to me transmitting through the connecting door. (why in a 3-star hotel does one have a connecting door between rooms that compromises privacy and soundproofing? Ugh.)
Finally, as regards Santa Fe, the location is just terrible. Not only the worst kind of strip development on all sides of the hotel, but it is at the very end of the Cerrillos Road development. This is important because it means maybe twice the traffic stop delay on one's way to the historic Santa Fe Plaza as a hotel just 2 miles down Cerillos. I'm talking stoplights with double left turn lanes on the crossroad, lights that thus take forever to change. I ended up taking a detour down Rodeo and Zia, all the way to St. Francis and then into the Plaza from there, which lengthened the trip in, but at least it wasn't stop-go all the way down the ever-uglier Cerrillos Blvd.
As regards Santa Fe, there is absolutely no hint of Santa Fe about this hotel. You may as well be in Atlanta. In fact, I was there around the holidays and there was about as little holiday spirit there as one could imagine. I mean, Christmas muzak in the lobby and breakfast room?! I thought that music went out with eight-tracks.
In short, if you're getting the Hotwire $50/night rate, then this hotel may seem splendid. Otherwise, there are better options. Santa Fe is overpriced but it is also overbuilt.
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- Also Known As:
- Hyatt Place Santa Fe Hotel Santa Fe
- Hyatt Place Santa Fe New Mexico