Electricity was off at this hotel through 10:45 pm on Christmas Eve for the night of our two night stay. Proprietor refused to credit our account when requested. We were forced to seek other accommodations. Our Christmas Eve celebration was ruined. Hotelier claimed it was an "Act of God" and The Luxx was not responsible for our loss or the inconvenience of having prepaid and being forced to purchase a room at the Hilton on top of the $300 we'd already paid to The Luxx. We have requested a credit from CitiBank as The Luxx still refuses to issue credit. The Luxx failed to provide accommodations as agreed.
- Official Description (provided by the hotel):
- A winner of Hotel Showdown, the LUXX Boutique Hotel is Located just steps from the historic Santa Fe Plaza and Convention Center. Housed within a historic building, the hotel features uniquely decorated rooms with original artwork, custom faux finishes and tile work, custom painted tables, work desk, organic bath products, robes, free wifi, onsite coffee house, and Sushi restaurant. Award winning restaurants, art galleries, museums and shopping are all within walking distance. ... more less
- Reservation Options:
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- Also Known As:
- Luxx Plaza Hotel + Casita Santa Fe
- Luxx Hotel Santa Fe, New Mexico