Just returned from Santa Fe where we stayed at the Cities of Gold casino/hotel. We used to stay there when it first opened but then moved on to Buffalo Thunder Hilton. Since we hadn't stayed here in years, we decided to try it again. Our memories of it where good. Beautiful inside corridors and nice rooms. Reality is that the corridors are still nice but the rooms don't seem to have changed since it was first opened. The TVs are of the old bulky variety and the bathroom towels are so skimpy. We weren't impressed with the maid service. Every day we had to ask for enough towels for our family of 3. Two out of 3 days the key didn't work so we had it have them rekeyed. Sorry, but what is more annoying than lugging all your luggage down to the room assigned to you - to find that the key doesn't work? And again the next day. It makes you feel like an outcast. When I complained nicely, the front staff personnel took my key, rekeyed it and returned it without even an apology. What could it have hurt to be a bit extra nice? When we checked in, two of the 'big wigs' were in the lobby talking about the personnel and customers right in front of us. Finally, they got a clue and moved off where we couldn't hear them anymore. I don't want to hear what you have to say against your employees, please! We ate only once at the restaurant for breakfast and it was tasty. The waitress who took care of the whole dining room was very polite and busy except that she kept yelling at the cook through the kitchen doors because he couldn't hear (this is what she said loud enough for us to hear). We won't be staying there again. I can't believe they were charging $89 and $105 for the rooms. Those rooms were dinky and way over priced. I happened to be in the lobby at the time a front desk personnel was talking to a customer about the complaints he had with the room prices. The employee was nice and polite to him but why do the rest of the customers have to listen to every problem they have. The customer wasn't even loud - we could only hear the employee. Anyway, we did enjoy our trip to Santa Fe and the hotel did not really distract from it but travelers need to be aware that this hotel needs some serious updates to include flat screens (and I don't even watch TV)! As much money as the casino is making, they should take some of the profits and buy new carpeting and get new pictures in the rooms. Those looked like the same pictures they had when the hotel was first built. Take my advice and stay at Buffalo Thunder at the HIlton!
- Official Description (provided by the hotel):
- Cities of Gold Casino Hotel is located 15 scenic miles north of Santa Fe, New Mexico on Hwy. 84/285. 124 luxurious Guest Rooms. 1300 square feet of Conference Facilities. Breakfast and Dinner available in the Gold Dust Restaurant. Just steps away from the Cities of Gold Casino with Las Vegas style gaming action - seven days a week. Blackjack, Craps, Roulette, Slots, Bingo, Three Card Poker and the ONLY Poker Room in Northern New Mexico. ... more less
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- Also Known As:
- Cities Of Gold Hotel Santa Fe
- Cities Of Gold Casino Hotel Santa Fe, New Mexico