We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“This hotel needs serious updating”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Cities of Gold Casino Hotel
Ranked #52 of 60 Hotels in Santa Fe
El Paso, Texas
Level 5 Contributor
69 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“This hotel needs serious updating”
Reviewed 26 May 2013

Just returned from Santa Fe where we stayed at the Cities of Gold casino/hotel. We used to stay there when it first opened but then moved on to Buffalo Thunder Hilton. Since we hadn't stayed here in years, we decided to try it again. Our memories of it where good. Beautiful inside corridors and nice rooms. Reality is that the corridors are still nice but the rooms don't seem to have changed since it was first opened. The TVs are of the old bulky variety and the bathroom towels are so skimpy. We weren't impressed with the maid service. Every day we had to ask for enough towels for our family of 3. Two out of 3 days the key didn't work so we had it have them rekeyed. Sorry, but what is more annoying than lugging all your luggage down to the room assigned to you - to find that the key doesn't work? And again the next day. It makes you feel like an outcast. When I complained nicely, the front staff personnel took my key, rekeyed it and returned it without even an apology. What could it have hurt to be a bit extra nice? When we checked in, two of the 'big wigs' were in the lobby talking about the personnel and customers right in front of us. Finally, they got a clue and moved off where we couldn't hear them anymore. I don't want to hear what you have to say against your employees, please! We ate only once at the restaurant for breakfast and it was tasty. The waitress who took care of the whole dining room was very polite and busy except that she kept yelling at the cook through the kitchen doors because he couldn't hear (this is what she said loud enough for us to hear). We won't be staying there again. I can't believe they were charging $89 and $105 for the rooms. Those rooms were dinky and way over priced. I happened to be in the lobby at the time a front desk personnel was talking to a customer about the complaints he had with the room prices. The employee was nice and polite to him but why do the rest of the customers have to listen to every problem they have. The customer wasn't even loud - we could only hear the employee. Anyway, we did enjoy our trip to Santa Fe and the hotel did not really distract from it but travelers need to be aware that this hotel needs some serious updates to include flat screens (and I don't even watch TV)! As much money as the casino is making, they should take some of the profits and buy new carpeting and get new pictures in the rooms. Those looked like the same pictures they had when the hotel was first built. Take my advice and stay at Buffalo Thunder at the HIlton!

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KGLady72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

90 reviews from our community

Traveller rating
    8
    29
    23
    12
    18
See reviews for
23
28
5
5
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Turkish first
  • Any
English first
Onawa, Ia
Level 6 Contributor
94 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed 17 March 2013

We stayed here again the 4th of March..Room very nice and clean. Quite affordable and would stay there again if we are out that way. The rooms aren't super large but very but served our needs. Easy to get to and close to a casino. The casino was quite smokey so we didn't spend much time there. The beds were comfortable.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Marge22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 4 Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 25 February 2013

For 10 plus years I had been stopping at the Cities of Gold Hotel and Casino at least twice a year. In November of 2012. I booked in for several days. The room was absolutely bad! Smelled and had small bugs. The Carpet was horrible. After a couple of Days of losing money at the Casino, I moved on. Because of the ideal location of the facility, I booked in again In December 2012 to be mistreated by the management and now there is a credit charge dispute over one night stay.The slots at the Casino were insulting by never giving a fair return. Well last week I decided to give the facility one more try. The Casino Slots have not improved and the Hotel management is still rude and insulting! I've given up! Never again.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bio_Salesman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Santa Fe hotels

Coppell, Texas
Level 3 Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 18 February 2013

Stayed here with my daughters on our recent ski trip (46 miles to Sipapu/31 miles to Ski Santa Fe). The room was clean and comfortable. The beds were very comfortable. We stayed 3 nights and they didn't clean our room and replace towels one day. Also, there was no hot water for a while one of the days. Though we did not encounter any rude or unhelpful staff, they weren't the most frieindly bunch I've ever dealt with. Overall, I was pleased with our stay, particularly for the price we paid.

  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MeanGreen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dacono
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 29 December 2012

I was unsure of staying at this hotel after reading the reviews. The room was VERY clean and for the price we were so pleased. They were running a special the week of Christmas and we stopped there on our way home. The Casino and snack bar are way too smokey. We were disappointed that our 14 year old son could not bowl as they had leagues that night. That was my fault for not asking in advance. If you are looking for a clean, nice room for you and your family, the hotel is very nice. The beds are very very comfy. The arcade is connected to the casino so was also smokey so not family friendly for that. Our son just loved the room and the vending machine. We left pleased and will stay there again. Make sure to put do not disturb sign on your door tho as the staff did not knock before trying to enter.

Room Tip: we had a corner room 123, nice and quiet
See more room tips
  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank tracy f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 4 Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 26 December 2012 via mobile

We have been coming to this hotel for numerous years and have watched it decline I'm quality and service but this time it was "bad". They did not have our reservations, they refused to give us our promised promotional rate and had absolutely no competence at check in. In addition, they claimed we did not inform them of our pets and tried to charge $50 more for the room and asked us to move t a room with ripped carpet chewed walls and poorly cleaned. The lady manager and I'm stretching it to call her a lady claims we lied about the pets. The record of the dozen or so times we stayed before would clearly show that we always had our pets. So we were forced to leave and move to La Quinta in Santa Fe.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bio_Salesman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bridgewater NJ USA
Level 6 Contributor
739 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 282 helpful votes
Reviewed 22 December 2012

We stopped at this little casino on our way back from Los Alamos..It is right at the junction to the main highway and we wanted to take a little break. It has a first, time sign up bonus, but we didn't realize that Buffalo Thunder and this casino were on the same card. Had we known, we would have stopped at the other one to use our free play. It is relatively small, compared to some of the others, but we did have a nice visit. They have a buffet which the customer service man told us was better and less expensive than the one at the partner casino, but we did not have a chance to try it since we had other obligations. Another casino with penny video poker, so you can make you money last for a while without going broke. We did not use the hotel facilities, so we cannot comment on that aspect.

  • Stayed December 2012, travelled as a couple
    • Service
Helpful?
Thank giftedelaine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Santa Fe
2.4 mi away
Hilton Santa Fe Buffalo Thunder
16.3 mi away
Quality Inn Santa Fe
Quality Inn Santa Fe
#46 of 60 in Santa Fe
324 reviews
17.4 mi away
The Santa Fe Suites
The Santa Fe Suites
#48 of 60 in Santa Fe
476 reviews
Show Prices
Show Prices
Show Prices
2.6 mi away
Homewood Suites Santa Fe
Homewood Suites Santa Fe
#9 of 60 in Santa Fe
949 reviews
17.4 mi away
Baymont Inn & Suites Santa Fe
11.4 mi away
Hampton Inn & Suites Los Alamos
Show Prices
Show Prices
Show Prices

Been to Cities of Gold Casino Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Cities of Gold Casino Hotel

Property: Cities of Gold Casino Hotel
Address: 10A Cities of Gold Rd, Santa Fe, NM 87506-0938
Region: United States > New Mexico > Santa Fe
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #52 of 60 Hotels in Santa Fe
Price Range (Based on Average Rates): £
Hotel Class:3 star — Cities of Gold Casino Hotel 3*
Number of rooms: 124
Official Description (provided by the hotel):
Cities of Gold Casino Hotel is located 15 scenic miles north of Santa Fe, New Mexico on Hwy. 84/285. 124 luxurious Guest Rooms. 1300 square feet of Conference Facilities. Breakfast and Dinner available in the Gold Dust Restaurant. Just steps away from the Cities of Gold Casino with Las Vegas style gaming action - seven days a week. Blackjack, Craps, Roulette, Slots, Bingo, Three Card Poker and the ONLY Poker Room in Northern New Mexico. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, Hotels.com, Ebookers, TripOnline SA, 5viajes2012 S.L., Evoline ltd, getaroom.com and Cancelon so you can book your Cities of Gold Casino Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Cities Of Gold Hotel Santa Fe
Cities Of Gold Casino Hotel Santa Fe, New Mexico

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing