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“Checked In and Out within 30 Minutes”
Review of Old Santa Fe Inn

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Old Santa Fe Inn
Ranked #9 of 60 Hotels in Santa Fe
Certificate of Excellence
Irvine, California
Level 6 Contributor
158 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
“Checked In and Out within 30 Minutes”
Reviewed 10 June 2011

We had an unpleasant experience at the Old Santa Fe Inn that led to our checking out less than 30 minutes after we checked in. We arrived in Santa Fe in the early evening after driving from Denver and had a long drive the following day, so we really wanted to rest and have a good night's sleep. In particular, the front desk staff was inattentive and not helpful. We booked a reservation for a room with a king bed. When we checked in, we were first given a registration form with another guest's name on it. When we pointed out that this was not our registration, we were given the correct registration form. We then received keys and went to our room. The keys did not work. We returned to the front desk, we were given keys that worked. When we entered our room, we saw that the room had two double beds (the room was also quite dark and small). We then went back to the front desk and said that we had booked a room with a king bed. The person at the front desk told us that they had to change our room because another guest had not checked out. While we were sympathetic to the plight of the other guest, we did not feel that the Old Santa Fe Inn handled this situation properly. The front desk person indicated that they knew the night before that they would not be able to give us a room with a king bed. I indicated to the front desk person that they should have let us know about this so that we could make a decision about whether we wanted to accept the room with a double bed. Fortunately, even though it was Memorial Day weekend, we were able to locate a room at another hotel in Santa Fe that turned out to be much nicer than the room that we had been given at the Old Santa Fe Inn. We do not believe that we will stay at the Old Santa Fe Inn in the future and hope that they will handle these types of situations better in the future.

Stayed May 2011, travelled on business
Helpful?
7 Thank tsogl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnJSmallwood, Manager at Old Santa Fe Inn, responded to this review, 12 June 2011
I have written to the guest to apologize for the series of events she experienced, and sent her my cell number for her to use to make her next reservation in Santa Fe. The 300+ reviews of our hotel indicate that this is not what guests commonly experience, but we made mistakes here and we will learn from the experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,584 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (372)
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Blytheville, Arkansas
Level 4 Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 8 June 2011

We stayed for three days while on vacation. We were pleased with all aspects of our stay. I give it an A++++. The staff was helpful and very pleasant to deal with. The rooms were lovely and comfortable. The included breakfast was great. Within walking distance of the Plaza and the shopping area, it was a perfect fit for us. We'll absolutely stay here the next time we visit Santa Fe.

  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank Olemiss1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 7 June 2011

Considering the prices that nice hotels rooms can be in Santa Fe, this hotel is a steal - especially if you catch an off season special. I appreciated not having to pay extra for parking, internet, or breakfast - that alone saved almost $50. It's a short 5 min walk to the Plaza and all the interesting things in town, but you're just outside all the traffic so it's really easy to drive in and out. Breakfast is a fabulous burrito bar with eggs, sausage, Starbucks coffee, etc. For sheer ambiance, I highly recommend eating outside on the lovely garden terrace with a fountain with the pinon-scented breeze floating by. Exquisite. The hotel is very pretty and tastefully appointed throughout (southwest style is really atrocious when it goes cheesy or overdone) - from the trailing wisteria vines everywhere to the beautiful lithographs in my room. Of course, the room was very clean (do I really have to say that? All hotels SHOULD be clean). The bed and pillows were plump and comfy. I could have used a slightly firmer mattress, but I still slept like a stone for about 9 hours and woke up without any aches or creakiness. The hospitality feels real and genuinely solicitous. I loved that iced lemon water appeared in the lobby every day around 1:30 followed by homemade cookies at 4pm. What I like most about Old Santa Fe Inn is that it has the flavor of a family owned place, not a chic destination spot bankrolled by some big corporate chain to give you a perfectly manufactured (read: artificially constructed) version of a 'Santa Fe Experience.' Ugh. I like my travel real. Alex was the front desk clerk and she was just lovely - from giving tips about good places 'off the beaten path' to checking in with me to make sure everything was just right. It had everything I needed as a business traveler, but it made me wish I was on vacation. Old Santa Fe in is the perfect place to stay when you don't want to break the bank but you want a really special Santa Fe visit. Any time I'm passing through or visiting, I'll be staying here for sure.

Room Tip: Check online for off season specials
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  • Stayed June 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank SLR13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC
Level 5 Contributor
82 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 5 June 2011

My husband and I had a wonderful stay at the Old Santa Fe Inn. We were moved to a quiet room (room 10) per our request at booking and it was clean, very spacious, very comfortable beds, linens and towels. Parking right in front of your room. We didn't have pets but it's pet friendly also! The hot breakfast bar was excellent and all employees were very friendly and helpful - Norman in particular was outstanding and went above and beyond to help us out with restaurant recommendations and general info. Alex also helped us out when we forgot an item at the hotel and came back 2 days later on our way home to retrieve it. The tea/coffee 24/7 in the lobby and the fresh lemon water (cold) is a wonderful touch in a hot, dry climate. It was just a few blocks walk to the plaza and all the sights.
Would recommend: Tomasita's, Thai Cafe, Louie's Corner Cafe and the Bumble Bee Grill for reasonably priced, delicious eats. We would definitely return!

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank asha123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whitmore, CA
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 31 May 2011

We spent three nights and could not have been more pleased. Our second floor room had a small balcony that overlooked the state capitol building. The fireplace was warm and romantic. Very easy walk to the plaza and some excellent restaurants. The staff was quite accommodating, especially Nomar who was on in the evenings. We would definitely come back again!

  • Stayed May 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank thefris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Worth, Texas
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 31 May 2011

We had a great time at the Old Santa Fe Inn. The service was the best, the rooms were clean and nicely furnished, complimentary cookies in the afternoon, and the breakfast was really good. We were able to walk just a short distance (maybe 5 minutes) to the square and do some shopping. The next time I go to Santa Fe, I will be staying here again!

  • Stayed February 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
3 Thank travel20102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franktown, Colorado
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 30 May 2011

This is a fantastic hotel! We were a little surprised when we pulled into the parking lot as the property has the feel of a motel but when we entered our beautiful suite we were extremely pleased! Alex at the front desk is delightful! She is very knowlegable about the area and is so lovely! She really made our trip a very enjoyable event!

The rooms are HUGE and the kiva is divine! The hotel is two blocks from the square and a very easy walk. It is quiet and I would recommend it to anyone!

BRAVO! Thank you for making our 25th Anniversary a wonderful experience!

Room Tip: Ask for the King Kiva Suite #18!
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  • Stayed May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Suzyqdegs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Old Santa Fe Inn

Property: Old Santa Fe Inn
Address: 201 Montezuma Ave, Santa Fe, NM 87501
Phone Number:
Region: United States > New Mexico > Santa Fe
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#3 Romantic Hotel in Santa Fe
#4 Family Hotel in Santa Fe
#6 Business Hotel in Santa Fe
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Old Santa Fe Inn 3*
Number of rooms: 58
Official Description (provided by the hotel):
Locally-owned and managed, and selected as one of the ten classic and reinvented motels in the United States, Old Santa Fe Inn is located only four blocks from the historic Santa Fe Plaza in downtown Santa Fe. Our Inn also has free parking and free 100MBps Internet access. Imagine a slower pace…..a more peaceful tempo..…a time when artists and writers were just discovering the charm of Santa Fe, the oldest Capitol city in the United States....Old Santa Fe Inn captures that feeling of warmth and hospitality from a simpler time.We're located only four blocks from the Santa Fe Plaza on Historic Route 66 and three blocks from the Railrunner train station, you will easily walk to the best of what Santa Fe has to offer. The colorful history of Santa Fe is reflected in our guest room furnishings, which are patterned from historic collections of New Mexican antique furniture and textiles, and the famous woodcuts of beloved local artist Willard Clark that decorate the walls are reminiscent of his heyday…a time when noteworthy artists and writers were attracted to and lived in Santa Fe. Parking right outside your door, 16 Mbps high speed internet access, our expanded business and fitness centers, and morning breakfast burritos are all complimentary. Many rooms feature a kiva-style fireplace and a private balcony or patio area, and our suites offer separate living areas, jetted tubs, microwaves and refrigerators. All rooms and suites feature flat screen televisions (with HBO) and wireless and wired Internet access.As you can tell by our high TripAdvisor ranking, we value your patronage and will offer you the best guest service in Santa Fe. Please stay with us at Old Santa Fe Inn. ... more   less 
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Also Known As:
Old Santa Fe Hotel Santa Fe
Old Hotel Santa Fe
Old Santa Fe Inn New Mexico

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