I stayed at Bishop's Lodge back in late April as part of a company retreat. Because of that I did not pay for my room and can't speak to value, but I can give you my impressions and explain why I'd be very reluctant to return on my own.
On the surface and at a glance, this property looks amazing. The setting and location is lovely. I love the charm of the older buildings. My room seemed nice when I first walked in (and the umbrella in the closet next to the robe was a nice touch and came in handy). The bed was comfortable. Then you look a little closer and see that it just hasn't been cared for.
The landscaping is overgrown in many places. The stucco and paint is chipping off of buildings. There are cracked floor tiles everywhere. The TV in the room is an older tube TV. To use the coffee maker, I had to take it to the desk by the bed and plug it in to what appeared to be an already overloaded power strip. The phone was well... lacking. I missed some messages then had difficulty retrieving them later. The wooden deck outside my room was rotting - nails and splinters were sticking up and the handrail was so loose, I thought I might fall down with it when footing got a little iffy in the snow.
There were other problems with my room that spoke more to the service. The bathroom light was not working when I checked in. I went to the front desk to ask that it be repaired. When I came back to my room after dinner, it wasn't. I took my shower in the dark. That was not cool. I requested again the next morning with an additional request, the door lock on one of my doors was now stuck locked. Thankfully there were 2 doors or I would've been stuck in my room - it took a couple hours to repair. At least the maintenance staff was very friendly.
I live in Austin and am accustomed to a relaxed level of service, but here it was SO relaxed it often felt like no one really cared or like I was a burden. They DID work to make things right after the fact, but it was all reactionary.
Another prime example was the group dinner we had at the restaurant. Apparently our big group had been booked at the same time as another big group and the kitchen couldn't handle it. I waited over 2.5 hours for my meal (and it really wasn't worth the wait, sadly). Pretty much every other interaction with the restaurant staff was more of the same, like I should start by saying "I'm sorry to bother you, but..."
It's a shame really. This place has a lot of potential. If they would just care about the property and the guests a little more - it could be one truly special place. Instead it often felt like they're doing "just enough."
- Official Description (provided by the hotel):
- In August of 1851, a Frenchman, Jean Baptiste Lamy, arrived in the NM Territory as the first Bishop of Santa Fe. Here he built a private retreat; his chapel still stands today, now on the national register of historic places. After Lamy's Death, the land was acquired by the Pulitzer publishing family as a private vacation retreat. In 1917, the Thorpe family from Denver fell in love with these pristine acres, bought the property and developed the first resort in the state. Today Bishop's Lodge comprises 15 lodges for a total of 110 rooms ranging in sizes from 250 sq feet to 450, not to mention a 2000 sq foot Presidential Suite. Many of our rooms feature fireplaces and the majority all have outdoor access to patios, lawns or balconies. Our ShaNah Spa and Wellness Center which opened up in June of 2002 is a sanctuary where one can take time out to be nurtured by Mother Nature, guided by ancient wisdon and touched by angels. The experience may change your life. Other activities are abundant such as: trap/skeet shooting (offered to groups of 10 or monmre roomnights), horseback, pony trail rides, hiking, mountain biking, fitness center, excercise studio, outdoor pool, whirlpool and tennis to mention a few. Bishop's Lodge is located just 3 miles from the Historic Santa Fe Plaza. Complimentary shuttle service is provided by the lodge at scheduled times daily. ... more less
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- Also Known As:
- Bishop`s Lodge Resort And Spa
- Bishop`s Hotel Santa Fe
- Bishops Hotel Santa Fe
- Bishops Resort Santa Fe
- Bishop's Lodge Resort & Spa Santa Fe, New Mexico