Good coffee and food, but service is TERRIBLE. I was overcharged 2x on same order and got attitude for catching the mistake. When the order comes out the toast is visiby burnt. I don't feel like going up to complain for the 3rd time... and just cut the burnt edges off. I go back next day for lunch thinking I would give them another chance. I ask if there is a lunch menu... guy at register says "up there" and points to menu on the wall. I don't see salads and ask where they are, he tells me. I ask if they have a description of the salads, he then barks back "which salad" and I say well I don't know because all I see are names- no descriptions of ingredients. So I tell him to describe 3 salads. He rattles off basic ingredients missing the type of dressing and the veggies and anything that would help me select a tasty salad. The order taker just couldn't be bothered by anything and never looked at me at any point in the transaction. Oh and all this happens while I am the only person in line... he was not swamped with people. When he brings food he says nothing just plops the plate down on the table.
If you are going to tout yourself as a premium coffee shop/cafe then offer premium or at least adequate customer service. I live in the wine country of N.CA. and know what good food and service should be. While Ikonic has a nice but small menu and nice atmosphere today is my last visit to this place... and it's because of the horrible service and attitude.
Oh and to seal the deal... while I was eating my salad a cute dog comes into the cafe and the chef, and barrista come out to pet it. Thats nice, they like dogs. Cool. Problem is they then go back to work never washing their hands in between. Wow! And are non-working dogs even allowed in restaurants in NM?
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