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“Just OK...not quite Hilton standards”

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Homewood Suites Santa Fe
Ranked #10 of 60 Hotels in Santa Fe
Certificate of Excellence
Reviewed 28 May 2014

Used the hotel as a home base for two-day sightseeing trip to the Taos/Angelfire region. Be advised. This hotel is not actually in Santa Fe. It is several miles north on the Pojoque Pueblo located behind the Buffalo Thunder Casino and Resort. When we traveled through there was quite a bit of road construction slowing travel. Pet friendly with a golf course it was very quiet and clean. Includes a breakfast buffet that was very good and well maintained. As a Hilton Honors member check-in was fast and courteous as always. Smoking rooms are located on the third floor. Stayed in the one-bedroom suite. The room was clean and the bed comfortable. The downs: temperature in the room was impossible to control and equipment overly loud. Cold then hot and back and forth like that the entire stay. Judging from other reviewers this is an ongoing problem. Housekeeping cleaned well but left no ashtrays or coffee pot when done. Other reviewers have also addressed this apparent lack of communication between desk and housekeeping. The front desk replaced the items promptly when we called. The casino is walking distance from the hotel. I would probably stay here again since most if not quite all of my expectations for a Hilton property were met.

  • Stayed: May 2014, travelled as a couple
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1  Thank Daniel F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anthony G, Guest Services at Homewood Suites Santa Fe, responded to this reviewResponded 10 August 2014

Thank you very much for the review! We're very glad to hear you enjoyed your stay. We are addressing the issues with the climate control in the rooms at this time. Hopefully you will come back and see us again!

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574 - 580 of 1,003 reviews

Reviewed 24 May 2014

I stayed here for several weeks, and really liked the one-bedroom suites. Bedroom was very comfortable, living room more than adequate, and I had no problem keeping the temperature at a comfortable level. Breakfast was quite good, with a frequently changing menu (although hot & cold cereals, bagels, and waffles were always available). Evening meals ranged from not very good (hot dogs) to really delicious (crusted talipia), with complimentary wine. The salad bar was outstanding: not the garbage iceberg lettuce so many salad bars have, but either romaine or spinach as the green, with tomatoes, cucumber, carrots, etc. The only thing I didn't like about it was that there was never French dressing available - only Newman's Own ranch, bleu cheese, and light Italian. I have very acute hearing, and don't like noise, so I appreciated the fact that I never heard plumbing sounds from an adjacent room. However, hall speakers would blare awful "elevator music" until 9PM, and this disturbed my reading. Fortunately, the desk staff was always accomodating, and would turn the speakers to a very low volume at my request. When I raised this subject with the manager, Lisa Vigil, she told me that "music" in the halls was actually a Hilton requirement.

  • Stayed: May 2014, travelled on business
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Thank Gary G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anthony G, Guest Services at Homewood Suites Santa Fe, responded to this reviewResponded 10 August 2014

Thanks for the great review Mr. G! It was excellent having you here and I do hope you come and see us again.

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Reviewed 14 May 2014

We recently had a wonderful 4 day mini-vacation stay at the Homewood Suites Buffalo Thunder Trail resort outside of Santa Fe. We chose this property based on it's dog friendly status and other Tripadvisor reviews and we completely happy with the choice. All aspects of the stay (except for the very weak coffee served in the dining area) were exceptional. The room was spacious, quiet and while designated as a "pet room", clean and odor free. An "abandoned" golf course 5 minutes from our room was available for dog walking. The course while abandoned is still maintained and a terrific place to walk and play. All the staff, from front desk to maid service to dining area personnel went the extra mile to ensure our stay was as comfortable and pleasant as possible. The property is located approximately 14 miles outside of Santa Fe, but travel back and forth is simple and quick on a very nice, new highway. Day trips to Santa Fe and Taos are easily achieved. Based on our experience, we'd definitely go back for another stay!

  • Stayed: April 2014, travelled with family
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Thank John K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anthony G, Guest Services at Homewood Suites Santa Fe, responded to this reviewResponded 6 July 2014

Thanks for your excellent review! Its great to hear that we were able to make your stay a memorable one, be sure to come visit us again.

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Reviewed 10 May 2014

Noisy room - worst in establishment! Worn out mattresses - so sloped one could fall out! Hot, then cold; impossible to accurately control temp. No housekeeping 2 days; had to call for towels. Could not open drapes because of sun all day. No view. Not enough chairs to sit at table. Living room furniture not comfortable and inadequate! Not told pool out of order. Staff rude and dismissive. Road work on interstate which affected drive into Santa Fe - staff never helpful with awareness or advice - they could have called transportation officials. Our complaints ignored, Two women, one man in 2-BR, 2 bath suite. Hot food disgusting. And on and on...

  • Stayed: May 2014, travelled with friends
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Review collected in partnership with Homewood Suites by Hilton
4  Thank Carole W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Briana M, Manager at Homewood Suites Santa Fe, responded to this reviewResponded 14 May 2014

Dear Carole W,

Thank you for taking the time to write a review on TripAdvisor after your recent stay with us. We appreciate your feedback as it assists us on improving our service and quality. Your opinions are important to us.

Kind Regards,

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Reviewed 10 May 2014

Very nice hotel , good service and helpful staff. dinner was not worth taking the time to eat. poorly prepared and not hot. very nice rooms , close to the casino and ten minutes to downtown Santa Fe. Overall good hotel, but don't count on a good dinner or breakfast. adequate parking close to the entrance.

  • Stayed: May 2014, travelled with friends
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Review collected in partnership with Homewood Suites by Hilton
Thank Craig M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anthony G, Guest Services at Homewood Suites Santa Fe, responded to this reviewResponded 4 June 2014

Thanks for the great review and also thank you for your criticism. TripAdvisor is a great medium for us to get input from our guests and allows us to promptly correct issues that come up! We're in the process of revamping or complimentary meal choices, so hopefully you'll come back for another go!

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Reviewed 24 April 2014

Hotel was in a very good location. The Casino was walking distance from hotel. Staff members and cleaning staff were very friendly. Will definitely stay again. Have recommend to friends and will definitely recommend to family members.

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Homewood Suites by Hilton
Thank Anna G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anthony G, Guest Services at Homewood Suites Santa Fe, responded to this reviewResponded 4 June 2014

Thanks for the excellent review! It's great to hear that you will recommend us, since we're in the shadow of a big resort not many people know we're out here... But that's gives us a lot more opportunities to bond with our guests! Please come back and see us.

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Reviewed 19 April 2014

The property looks lovely in adobe style. Despite its location next to a large Casino resort, rooms are very quiet. The rooms are very spacious and clean. Staff is friendly and breakfast is solid. Location-wise it was little further outside of the town of Santa Fe than I would have ideally preferred, but we spent 3 very good nights there. Reasonable value as well. The casino looks small but is well-run and a fun mix of tourists and locals - worth going for a bit if someone is interested

  • Stayed: April 2014, travelled with family
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Thank Oliver J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anthony G, Guest Services at Homewood Suites Santa Fe, responded to this reviewResponded 4 June 2014

Thanks for the great review! I hope you and your family get to come back and visit us soon.

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Additional Information about Homewood Suites Santa Fe

Address: 10 Buffalo Thunder Trl, Santa Fe, NM 87506-2790
Phone Number:
Region: United States > New Mexico > Santa Fe
Amenities:
Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Santa Fe
#3 Business Hotel in Santa Fe
#8 Romantic Hotel in Santa Fe
Price Range: £67 - £171 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites Santa Fe 3*
Number of rooms: 81
Reservation Options:
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Also Known As:
Homewood Suites Santa Fe Hotel Santa Fe
Homewood Santa Fe
Santa Fe Homewood Suites
Homewood Suites Santa Fe New Mexico

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