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“Hilton Homewood Not What We Hoped For”

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Homewood Suites Santa Fe
Ranked #8 of 61 Hotels in Santa Fe
Certificate of Excellence
Reviewed 27 July 2014

We stayed at this Hilton property for 4 nights while in Santa Fe. Our first few minutes set the tone for most of the stay. We arrived around 5:00 pm right after a rainstorm had passed through the area. We had hoped for a nice room was a view. When we checked in the young man at the counter, who was not friendly, told us there were only two rooms left (really at 5). When we got to our first floor room with no view, water was dripping around the window in the living room area and landing on the air conditioner unit. I went back to the front desk to see if there was another room we could have. The same uncaring man sent me to another first floor room in a different building. Water was dripping in that unit also, in the bedroom. Went back to the front desk unfortunately the same man was there. He acted like he could care less about the dripping water and didn't seem bothered that we would have to listen to it that night. His only solution was to send housekeeping which took some time to our room and I was handed two towels. While I was at the desk I inquired about switching rooms the next day and at first he said he didn't know if they would have any other rooms (REALLY) then when he saw I wasn't giving up he said someone would be checking out the next day unless they decided to stay another night and we could move to their room if they left. After giving this some thought we decided to stay in the first room, I just didn't trust the front desk to make sure we had a room and we were going to be gone from the hotel all of the next day.
The drip did stop later in the evening, but what bothered me the most was the lack of concern for our problem. Starting off our stay here in this manner put a sour taste in our mouths for Homewood Suites.

The breakfast items were not very warm as others have mentioned, but there is a microwave there so things can be heated up. The breakfast choices were nice on Sat. & Sun., but after that they went down hill! The last two mornings they started running out of several items, such as brown sugar for the oatmeal, tea bags for hot tea & yogurt...think someone needed to go to the store, but once again the person working the breakfast didn't seem to care that they were out of basic items! Very sad for an upscale hotel!!!!

The front desk was a bad experience the first night we were there, and this continued during our stay. Another time we went to get some clean bathroom glasses since house keeping just left the dirty ones. Had to wait for someone to come to the front desk and they didn't have any glasses. One morning I noticed people were waiting at the front desk and the same man that checked us in was not behind the counter...he was at the breakfast area getting something to eat while people waited for someone to help them. He finally made it over to where they were waiting.
On the positive side the room (minus the leak) was very nice. Clean, comfortable bed, soft towels and plenty of room.
We would have only stayed there one night and then found another place in Santa Fe, but it was too late to cancel our reservations and this place was too pricey to pay for it and another place. If we visit Santa Fe again we will not be staying here and we didn't even mind the scenic 12 mile drive into Santa Fe like other reviewers had mentioned.
For a property that promotes itself as upscale the service was well below average and what bothered me the most is no one seemed to care!

Room Tip: Try to get on the second or third (top) floor depending on which building you are in.
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
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3  Thank Quadp4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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580 - 586 of 1,041 reviews

Reviewed 27 July 2014

My wife and I live about 80 miles south and come up about once every 2 months, usually just to relax and enjoy the facilities. We use the exercise room, the sauna and the top-of-the-line golf course. The breakfasts are great and the staff are gracious.

  • Stayed: July 2014, travelled as a couple
    • Value
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Review collected in partnership with Homewood Suites by Hilton
Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2014

During a cross-country trip, we accidentally miss-booked our 2-day stay here for a day earlier then we arrived so when we showed up, we were already a no-show for the first night booked and only actually booked for one more night. Long story short, I messed up the booking for the hotel when I booked online. Even though it was not the hotel's fault, they made everything right,waved our no-show and set us up for 2 nights in a Casa (all in about 5min). So moving on from the great service in the first few min of our stay, the room was very clean and well appointed in Santa Fe themed decor. There was a full size fridge along with a dishwasher and dishes, which is a big plus for us. The Casas are off from the main building so you are a distance from some amenities and the continental breakfast but this is just a function of the peace and quiet that you get by staying in a Casa and barely made a difference to us. The lobby in the main building was very nice and the breakfast was one of the best we have had in a hotel. Overall this hotel would be a good deal at a much higher price point, I would not hesitate to stay here again.

Room Tip: Get a Casa with the understanding that: You may have to go up a flight of stairs (no elevators in th...
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  • Stayed: June 2014, travelled with family
    • Sleep Quality
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Thank pmwentling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2014

I am finding that you can't go wrong by choosing to stay at a Homewood property.
The property was beautiful, and the staff was very helpful. The only downside was that the hotel was not close to downtown.

You need a car if you stay here.

Room Tip: Stay in a casita if you can afford it.
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  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
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Thank QueenMemphis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2014

Extremely nice hotel and center. Didn't visit the casino. A little drive from Sante Fe but not bad. Great rate through Hotels.com. Would definitely come back as we get to the area quite regurarly every couple of years. Very nice breakfast with real tableware instead of plastic. Beautiful lobby.

  • Stayed: July 2014, travelled as a couple
    • Value
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Review collected in partnership with Homewood Suites by Hilton
Thank Larry D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2014

We normally celebrate our anniversary at the Homewood Buffalo Thunder and this year was no exception. This year, however, they did seem more organized, our room was ready when we checked in, and there isn't anything I could improve on (which is saying a lot for me). Even the complimentary breakfast was satisfying and we didn't go next door to the Hilton Resort for more. Given its location (Santa Fe), it is near impossible to beat in terms of value and proximity to the Opera.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank New_Mexico_Kings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2014

My wife and I stayed 2 nights while driving out west. Receptionist was very kind and friendly. Made us feel at home. For $5 a night I upgraded to a casita. Very spacious bedroom with a separate living room, fold out sleeper sofa and fully equipped kitchen. Beds were very comfortable and room was extremely quiet. They have a standard exercise room and pool but since it is part of the Hilton chain you can show your room card at the Hilton Resort and Casino next door and have access to their larger pool and exercise room. Breakfast was excellent. Fresh fruit and hot items. Gabriel's, a Southwestern restaurant, was within 2 miles drive. Very reasonably priced and nice selection of dishes. Might be a good idea to make a reservation as it's a popular place, especially when the Santa Fe Opera has a performance. Also very easy drive from here to Taos or Bandelier National Monument. Both worth a visit. Would stay here again if passing through.

  • Stayed: July 2014, travelled with family
    • Value
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1  Thank Whitney S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Homewood Suites Santa Fe

Address: 10 Buffalo Thunder Trl, Santa Fe, NM 87506-2790
Phone Number:
Region: United States > New Mexico > Santa Fe
Amenities:
Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Santa Fe
#3 Business Hotel in Santa Fe
#8 Romantic Hotel in Santa Fe
Price Range: £65 - £135 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites Santa Fe 3*
Number of rooms: 81
Reservation Options:
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Also Known As:
Homewood Suites Santa Fe Hotel Santa Fe
Homewood Santa Fe
Santa Fe Homewood Suites
Homewood Suites Santa Fe New Mexico

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