Poor service wins. Unfortunately, after pondering for one hour, I came to the conclusion that the pathetic service did, indeed, spoil my experience at the Teahouse. We ended up getting our own water and menus. We watched other tables being served, we basically had to lasso the server to get one iced tea, we watched other tables being served again, we were told by one server that she is not our server and cannot help us, we asked for the check three times, we were gone.
Despite that experience, the tea selection is one of the best I have seen in the US and A and the genmaicha iced tea was prepared to perfection. Absolutely delicious. Outdoor setting is nice.
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