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El Dorado Hotel & Spa
Ranked #17 of 60 Hotels in Santa Fe
Certificate of Excellence
Albuquerque, New Mexico, United States
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Nice place but...”
Reviewed 29 December 2013

The Eldorado Hotel & Spa is very beautiful with a fireplace in the room. Let me back up a bit; when we pulled up to the front entrance area of the Hotel, a young employee said that I needed to get back in my truck and that they were expecting lots of visitors that evening. I asked if this was where to use the valet service he said yes but that you drive down around this wall and that is where they take your vehicle. After checking in we saw that we had to call for an employee to start a fire. First we went to eat at a place on the plaza. When we called for a fire, nobody showed up for over an hour. We called again and then waited for another half hour. He said that the wind was too high for a fire. All in all the service was better during the day shift and terrible at night.
So to say it simply the place is average with poor service.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Lyman W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason B, Front Office Manager at El Dorado Hotel & Spa, responded to this review, 4 January 2014
I am very sorry to hear about the interactions you had. It is clear that we did not have the right people in the right places. You can see from previous reviews that this not typical for the hotel.
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1,308 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (289)
Date | Rating
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English first
Deming, New Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 December 2013

My husband and I stayed at the Eldorado Hotel & Spa in late October. The bed and accommodations were comfortable. I can not say enough about the service in the hotel; Top notch. The drink specials in the bar were great and the menu was excellent. The food and service in the Old House was amazing. The staff in the parking garage were so kind the help with jump starting our car due to a dead battery. The hotel was only a block from the Lensic Theater and close to the plaza. I will definitely make this my new go to hotel when in Santa Fe.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MrsA88030
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason B, Front Office Manager at El Dorado Hotel & Spa, responded to this review, 27 December 2013
Guests for life now! We will continue to impress and help make more memories. Thank you for joining us and we look forward to seeing you again.
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Shawnee, Ok
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 25 December 2013

We just returned from a wonderful 3 days in Santa Fe and loved staying at the El Dorado Hotel! The location was right off the square, the room was very nice , and the food at the Old House was outstanding. It was probably the best buffet breakfast I've ever had! The granola was made there by their chef and I tried to buy some it was so good! They need to sell it! Loved staying there and will again!

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mjteacher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason B, Front Office Manager at El Dorado Hotel & Spa, responded to this review, 27 December 2013
What wonderful comments! Happy you enjoyed your stay in every aspect.
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Port Angeles, Washington
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 December 2013

Since July 2013 I have stayed at the El Dorado Hotel on several occassions. I found the rooms to be very comfortable, quiet, and clean. The service is outstanding. There is a great gym, all season outdoor salt water pool and hot tub, where you can view Santa Fe from the rooftop.
I highly recommend this hotel for business travelers and families on vacation.

Room Tip: Ask for a room on the fourth or fifth floor. If you are staying at the hotel in the winter, ask for...
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  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Steve T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason B, Front Office Manager at El Dorado Hotel & Spa, responded to this review, 21 December 2013
Thank you for your repeat business! It makes this entire hotel happy to know we are providing the consistent and quality service you look for when staying in Santa Fe.
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Frisco, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 December 2013

My daughter and I stayed at the Eldorado Hotel & Spa in late November to celebrate her 21st birthday. We enjoyed Santa Fe shopping, dining, history, and this wonderful hotel. The staff was friendly, warm, and extremely accommodating, including the parking garage valets who were so patient and helpful when we needed to get in and out of the car. The spa was fabulous. We enjoyed facials together, and the entire spa experience was second to none. We were treated like royalty from the moment we arrived! We also had a celebratory drink in the hotel lounge one night. Our waitress was happy to get my daughter a replacement drink when the Irish coffee she ordered was not what she expected! I can highly recommend the Eldorado, and we are going to try and make a stay here an annual event!

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lesley W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason B, Front Office Manager at El Dorado Hotel & Spa, responded to this review, 20 December 2013
Can't wait to have you back each year. I am so happy we made such an impression for your stay. Happy Birthday to your daughter. Thank you again for staying with us!
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Hong Kong, China
Level Contributor
58 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 18 December 2013

Just a couple of blocks from the heat of Santa Fe historical center. Clean and reasonable value.
Could have better TV channels, faster internet and breafast included. Carpets could be cleaner. Would recommend it anyway.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Enrico P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason B, Front Office Manager at El Dorado Hotel & Spa, responded to this review, 20 December 2013
Thank you for the kind comments. We are anctipating upgrading our internet and television service in the near future.
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Oro Valley, Arizona
Level Contributor
103 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 14 December 2013

The El Dorado has everything you could want in Santa Fe. It is steps from the Plaza. Its common areas are beautiful, especially at the olidays. The rooms are excellent. Most of all the staff is terrific. They go above and byod at all time. We checked in last night and later we found a hand written note from the front desk person under our door thanking us fr being here and offering to do whatever she could do make our visit even better.

Very impressed by everything here. Highly recommend!

Room Tip: Ask for a fireplace king. Real wood fireplace
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BillRodman711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason B, Front Office Manager at El Dorado Hotel & Spa, responded to this review, 15 December 2013
I am so happy to hear that you enjoyed everything with the stay. We aim to please!
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Additional Information about El Dorado Hotel & Spa

Property: El Dorado Hotel & Spa
Address: 309 W San Francisco St, Santa Fe, NM 87501-2115
Phone Number:
Region: United States > New Mexico > Santa Fe > Downtown
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Santa Fe
#7 Luxury Hotel in Santa Fe
#16 Business Hotel in Santa Fe
#26 Romantic Hotel in Santa Fe
#26 Family Hotel in Santa Fe
Price Range (Based on Average Rates): ££
Hotel Class:4 star — El Dorado Hotel & Spa 4*
Number of rooms: 219
Official Description (provided by the hotel):
Come to the newly remodeled Eldorado Hotel and Spa, where award-winning service and unexpected delights set the stage for an enchanting visit. This acclaimed four-diamond hotel is located steps from the Santa Fe Plaza. Spacious rooms, many with views and some with wood burning fireplaces. Superb cuisine at the Old House Restaurant and AGAVE lounge. Experience the new CAVA bar featuring Spanish wines, food and live entertainment. Ultimate pampering at the full-service Nidah Spa. Underground, covered parking. ... more   less 
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Also Known As:
Eldorado Hotel And Spa
Eldorado Hotel Santa Fe
Eldorado Santa Fe
El Dorado Hotel & Spa Santa Fe, New Mexico

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